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November 2024 by Thomas Joiner
John arrived on time and repaired our broken oven. My wife reports that he was very professional and offered great advice on the future use of our double oven. He is welcome at our home anytime.
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November 2024 by Nolan Turner
John came to look at our 27 year old Maytag washing machine. He was kind and respectful. Unfortunately it is so old the parts to repair it are no longer available. Glad to have John and "Appliance Service By Paul" to provide great appliance service!
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November 2024 by Marie Arnett
Very knowledgeable and found out the problem quickly. Had the part in the truck so we were able to wash clothes again! Thanks :)
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November 2024 by Ben Meadows
Outstanding customer service.
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November 2024 by Casey England
Chase our appliance technician has been so wonderful! He has been very patient and informative with the process of trying to figure out what’s wrong with our refrigerator ice maker. It’s taken several trips because appliance problems are not always easy to solve. He’s come with parts at the ready and told us to reach out when we need something, which we have! Thank you Chase!
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November 2024 by Matt Horner
About a month ago we had a technician come fix a problem with our fridge. It was under warranty so everything was covered and they assured us they back their work for 90 days. Almost immediately after fixing the main problem the ice stopped working. A problem with which we have had no issues with before the original fix.
Since that "fix" our warranty expired, so when we called to let them know the ice stopped working and the original problem returned they told us we would have to pay.
I asked them about their 90 day guarantee on work and they informed me since the warranty was up they couldn't back the guarantee because there would be no one to pay them. When I told them the original problem had returned as well they said they couldn't verify that because the technician didn't leave detailed notes. But we can't control the notes their technician left. It's pretty unfortunate that they won't adhere to their 90 day guarantee. Would not recommend.
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November 2024 by sfloor
John was great. He was able to diagnose the problem quickly. He ordered the part and came back as promised. Everything is working good thank you.
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October 2024 by Dallin Brohamer
Refrigerator was making a loud obnoxious noise when plugged in and struggleing to stay cool. The technician came out promptly on a same day call. He was super cool and genuinely seemed happy to be there. He had excellent communication when explaining my problem and was able to make the repair with haste so I could still make my meeting. I will definitely return for any future repairs I need.
Update: Washing machine at my mother in laws went out. Home warranty company sent a company that repaired a locking mechanism. Then said it needed a laundry list of things done still. His conclusion with the home warrenty was ultimately it needed replaced in whole.
I wanted a second opinion and had Paul's technician Eliseo come out. Im super glad I did, within seconds of knowing the machine he was able to diagnose one of the problems. He ran it and diagnosed the second problem within minutes. He then had it running within the hour. Certainly will be my first call anytime I have an appliance problem.
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October 2024 by Esther Sumner
In September, I found Appliance Service by Paul when looking at Bosch's list of recommended repair folks for my Bosch Dishwasher. In addition, when I asked my colleague network for recommendations this was the name that came up the most frequently. I was glad to pay for this service and cancel the crappy experience I was having with Lowe's and my covered warranty, and the shoddy company they sent to me with my warranty.
I'm re-sharing the update I gave my colleagues about my Appliance Service by Paul experience, which was very positive:
Appliance Service by Paul called this morning and asked if they could come two hours early (um, yes!!!) and I consider the $160 that I spent totally worth it, over trying to get the repair done "free" through my Lowe's warranty.
Good things about Appliance Repair by Paul:
- Competent receptionist ran through a list of questions like part number before scheduling me. I felt like they were going to come prepared to fix my Bosch.
- They called to let me know they were coming today and checked if it would be okay to come early.
- Even though they were pretty sure they knew what was wrong, they ran blue dye through our system to make sure.
- They brought a ton of equipment and came in a van that also had a bunch of credentials list on the outside, including BBB approved and Get Gephart approved. The guy told me they had just re-stocked on Bosch parts, too.
- They fixed my issue quickly. The guy told me they were not commissioned by the hour so they were motivated to not stall and just fix the dang thing. There were a few minor issues (not really from the Bosch but because of probably a minor mistake in the installation).
- They have a 90-day repair warranty if we see further issues.
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October 2024 by sav coffman
Josh did a great job and was very nice. Great communication
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October 2024 by Andrea Wasser
Eli the technician is a keeper! He is responsive, personable, honest, and charismatic! He is every employers dream. First thing he did walking through my door was remove his shoes- so respectful! He stands out among all other service technicians in my opinion and I will always use Paul’s appliance repair services as a result and will recommend them to friends and family! Cassandra was also super helpful with dispatch and communication. You have certainly figured out what matters to customers! Great work!
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October 2024 by Ella Westley
What a relief John fixed my washer problem. Arrived on time and called to tell me he was on the way. My grandson, who has used your service before referred me to Appliance Service. Good job. I will for sure call again if needed. I also plan to put you company name in our clubhouse for other residents to use. Thanks again, John. Good job.
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October 2024 by Marcella Keck
Prompt, competent, friendly service. Jared accurately and quickly diagnosed the problem and my older Maytag electric oven was fixed promptly. He arrived well within the time frame specified for the appointment and efficiently completed the repair.
The office staff, including Nicole and Drew, were helpful to get the appointment scheduled and to answer my questions.
Appliance Service by Paul is my go-to solution for all appliance matters. It is clear the employees - at every level - value their clients/customers. I highly recommend this company.
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October 2024 by David Jorgensen
Always very courteous, always clean up and never leave a mess. Courteous includes office staff. Call to get appointment the are very courteous and friendly. Depending on time you call pretty much determines the appointment day. I have NEVER had to wait more than 1 day
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October 2024 by Corbin England
Chase came out for a no-ice warranty repair and he was so thorough and walked us through other settings to ensure these expensive fridges survive as long as possible. He was amazing, came prepared with parts so there was no waiting for parts after a diagnosis. Highly recommend this company. Thank you Chase!
