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February 2024 by Rob
As a senior this location really irritates me. I've gone in needing to do business, and I cannot stand on my feet for very long periods of time, they only ever have two or three people working there, all at the front, with desks completely empty. I've requested several times if somebody could sit down with me at the desk and they just tell me I have to stand at and work with the Teller. And of course the teller section is high up and difficult for someone in a power chair, so i must stand. And most of them have no understanding or training in what I need to do. They can only handle the basics. It's very frustrating at this branch. I don't get the manager, it's a big place with several desks and nobody seems to work there. Plus they're closed on Saturdays? The mini branches are open but the only one downtown and at the mall is closed on Saturday?
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November 2023 by bonsamuel1
Do not do business with this bank unless you want to get ripped off...on a simple car loan high interest they charge interest daily instead of monthly....so if you pay three payments in the same month they will charge you interest on the balance on each payment? I pay extra on my home loan with another bank they don't charge interest on extra principal payments....America first cu shame on you for gouging me!
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September 2023 by J. Adam Murray
An absolutely fantastic experience. The Branch Manager was very understanding of my problem and fixed it almost immediately.
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June 2023 by James Krstich
Customer service is very poor. Cal was not helpful and refused my coins and said “I can only take a handful” and that was almost exactly what I had. I decided to take my deposit elsewhere and I suggest you do the same.
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March 2023 by Sara Wesley
Walked in an hour before they closed to do 2 simple things and it took probably 50 minutes to get what we needed done. That was because we had to explain what we needed like 5 or 6 times, (by the time we got helped by an online banker they still didn't know what we needed done) we were just looked at like we were aliens. And after almost a week of waiting for a new account to show up we call to find out they didn't even link it to either of our already existing accounts. There was 3 people there just talking when we walked in and no one knew how to help us properly. Also all the bank locations numbers are the same so I cant even talk to the location that "helped us" without going in. This place is not worth the hassle and if I can't get this fixed soon I'll be looking for a new bank. I have too much going on for all this inconvenience.
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October 2022 by Ed VanDam
This is the worst CC they just lie to your face. They don't care about your banking needs. It takes forever to get a question answered correctly. They charge you for their app updates. Puck You AFCU
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October 2022 by Vanessa Nelson
The service is fantastic! I had a 5-10 minute wait and the teller is fabulous (he deserves a raise)!!
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July 2022 by Nia
I come back to this review specifically to retract what I said! Sad! It has to be said that their ATM is now inside the building so it’s not as readily accessible as it used to be. Maybe they had to many incidents with it? Who knows! It’s unfortunate for those late nights when you need cash for bars/Late night cash only eats.Old review: I personally have only used this place for an ATM, which is easily accessible. It's a bit secluded but in the same area as the mall which makes it convenient.
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June 2022 by Emily Gage
I do no stars but then you can’t see the reviewWent in to put in my check the System was downThey said as soon as the system gets back up they will put in the check they gave me a receipt for the check and everything the system came back up they still hadn’t put In the check called customer service they said to wait until the next day to see if it got put in called the next day check still isn’t available and they are not open until Tuesday
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April 2022 by Lisa Kae Jones
Honestly I love this branch out there the employees are simply epic amazing they treat me like human being they always smile ? and very helpful respectful I will always go to this branch before I will go to other branches so huge coodles to the city creek mall location have a amazing epic beautiful day be safe be careful I love you all
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April 2022 by Sandra Chacon
If you are on a rush do not go here. This branch is always super slow because they only have one or two cashiers at the time. I miss the branch inside city creek.
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November 2021 by G RoyS
First time there somewhat difficult to find. Have to get out of car to find it. Also parking is very limited.
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August 2021 by Scott Campbell-Rogers
Jeff, Vini and Arto were fantastic and helped me solve an issue with a debit card activation issue!
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February 2021 by Saunsiaray Broussard
They're always caring, courteous, friendly, helpful, nice and supportive. I love going to this location because it's at City Creek Mall and more convenient than the other locations.
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March 2020 by Lauren Otto
I could not be more disappointed in a credit union. Their online system never works!! No one can ever help you.
