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November 2024 by Julio Garreaud
Excellent customer service! Great introduction to the use of the CPAP MACHINE
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November 2024 by Gean
They were efficient and very friendly and helpful. I use them for all my Med stuff if I can.
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November 2024 by Janet Flores
Few good staff
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November 2024 by Juan Jr
If I could I would give this place a zero on customer service you guys need to do better
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November 2024 by intoxicated _420
Bruh whats this customer service I never get a call back and you guys up my balance never recommending you guys to anybody.
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November 2024 by Patti Barker
The Rep was amazing that helped us get the oxygen tank.
Highly recommend ?
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November 2024 by Lori Patten
The tech was patinient and seemed to care that I understood the function of the machine. I would highly reçômmeñd this company.
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November 2024 by Leslie Burgess
Very friendly customer service representatives. Very professional. The service guy DJ who set up my oxygen was very knowledgeable and explained the setup in a way that was easy to understand. He went over the safety of properly handling oxygen, the dos and dont’s and everything in between. Very people / patient oriented. Thanks Alpine Home Medical for sending D. J. to help set up my oxygen. Breathing is a good thing. ?
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November 2024 by Robin Schick
Alpine Medical was very helpful in helping me meet my needs. The store is large and clean. Customer Service reps on the phone are knowledgeable.
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November 2024 by Colleen Harryman
Great customer service!
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November 2024 by Judd Houser
Terrific customer support. Darlene Tart helped me with my new CPAP machine. She made sure it was properly fitted and worked correctly. I really appreciate their care and genuine concern. Thanks!
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November 2024 by Cheryl
Absolutely terrible customer service! Tried to contact them after new order given to them for CPAP supplies...in August. They never got back to me. Tried to text them...got a response that they needed more information...but they didn't follow up. Again, tried after new sleep study. My doctor faxed them another order. I also decided to physically go there. I had a copy of the order & they took a copy and said they would forward it to the department that does CPAP supplies. I also verified my current insurance which I suspected may have been the reason they previously asked for more info through a text. But since they didn't follow-up or say specifically what they needed, I dont know.
I thought if I physically went there, I could buy the supplies. They said they have changed the way they do business because they can't stock everything in the building. I could buy them if they had them in stock but it would not go through my insurance. For it to go through my insurance, I had to wait for that department to outreach to me...which they never did....after my 3 attempts at outreach.
It's been 3 weeks now since this 3rd attempt....but actually at least a couple of months or more since my first attempt. So I changed companies. The new company said the equipment would be mailed out in a couple days.
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November 2024 by Teri Gilliam
Armando was fantastic. He helped us find exactly what we need in a very professional and friendly manner. We will definitely be back.
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November 2024 by Colleen Horiuchi
So kind and helpful! You got to check them out!
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October 2024 by Blue Wolf
Mixed review. Alpine lost my prescription and/or neglected to set up an account.. After a week of being told that the device would be there, their HQ said I wasn’t in their system and had no record of me. Back to Alpine again with my prescription. I was told it would take 7 days to get the device and, when I pressed, was told 3 devices would be there in 3 days (they were). Once the device arrived, everything was great- I got texts, the people were efficient, professional and helpful. So, if you don’t get a text confirming your order, call them to double check.
