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October 2023 by JT T.
Overall service from ACE Rent A Car was great and really my own gripe is that I wasn't aware that the actual rental and pickup location is not within the SLC airport. The amount of time it took for me to wait for a shuttle bus to get picked up was substantially longer than had I booked with one of the more well known rental companies which is located at the airport. While everything went without a hitch, I'll probably skip on this rental company just to avoid the loss of time having to take a bus to the location.
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September 2023 by Patricia Alexander
The reviews on Expedia made me feel brave enough to try this location for a rental car. I was a little nervous about it, and frankly didn't realize it was off-airport when I booked. But I recently had a sore experience with Avis, and was ready to try something new. And I'm so glad I did. I had to cancel due to unforeseen circumstances, and I was able to call them directly, a human answered the phone, and I cancelled the reservation, hassle free. The next time I have the opportunity, I will use Ace again, for sure!
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August 2023 by Malo Naeata
I can't believe this place is way cheaper on a car rental and this way my first time renting from them... they did a great job I would recommend renting a car from ACE Rents A Car
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August 2023 by C Emanuele
Great prices. Shuttle service to and from airport. Brand new, clean vehicle. No issues and quick pick up and drop off. Great customer service representatives at office location and friendly helpful shuttle drivers.
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July 2023 by Julia Koosha
Staff was great, pick and drop off was prompt and everything went perfectly as expected. I don’t think the car was completely finished being detailed but possibly because the shuttle driver said he is also the detailer and I wondered if it wasn’t done because he had to pick us up from the airport. It wasn’t a big deal for us, I had some wet wipes and was able to clean something sticky like spilt soda and we stopped at the gas station to take care of the many bugs on the windshield. Otherwise, the experience was great, the car drove great and like I said before, the staff was friendly and prompt and the price was far better than others. I would definitely use again.
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June 2023 by Ryker Worx
Traveling with 9 people, no real instructions on how to get to the airport to rental place, had to pick up metro to shuttle pick up. On return was being shuffle to the shuttle van so fast, one carryon was missing. They were rude, blamed me, I knew it was my fault I missed it but for one of the employees to take my bag, my meds were in there scripting glasses, things brought from Disneyland, they cannot be trusted. I needed to extend my time for one hour and was charged an entire day. These guys are thieving crooks, do not trust them!!!!!
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June 2023 by Angela Parks
The truck was great other than having an egg under the passenger side seat along with some other trash. They definitely have the best vehicles for towing. Very dependable and great to work with.
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May 2023 by Whitney Lambert
The WORST rental car experience I have ever had. This company is terrible. Took hours to get my car, employees standing around doing nothing, and months after, they are still charging “hidden fees”. Do not rent from here.
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May 2023 by Parker Wagner
If your flight gets delayed, good luck. Ace will do nothing to accommodate. Never using ACE ever again.
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April 2023 by Jackson C.
Great rental service while in the Salt Lake City area. Shuttle is quick to pick you up from airport. Rental car was clean. No issues with pick up or drop off. Highly recommend.
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February 2023 by Jonathan Hughes
This was the worst part of our vacation. First went we booked it, the only thing they mentioned was a shuttle from LAX to the Agency. They did not mention that it was a city bus to the actual shuttle. Traveling with kids and luggage this was horrible and not fun. Then we are created at a shuttle by a guy waving a flashlight. Then we go to the agency, they inform my reservation was canceled because I was not there at 10:30 am. We arrived at 7 pm. Flights get delayed. Nowhere did they mention this fact. I had to pay more for this. Then on return we get to the agency, they have one shuttle going and 20 people waiting. I had to use Lyft to get back to the Airport, I will never use Ace again
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November 2022 by Antonio Dedic
Actually I don’t get the bad rating. I was pleasantly surprised. We got the car really quick and return was also no problem, we didn‘t pay anything extra and they didn‘t push insurance on us
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November 2022 by Kathy Torrence
Tried to cxl the reservations and non of the numbers worked UGH
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September 2022 by Laneil Jorgeson
Very good customer service. Easy reservation and pick up process. For the price I was not expecting a brand spanking new car but I was not expecting a car with bald tires, the window wiper blades needing replacement and the seat adjustment non functional . I felt unsafe.
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July 2022 by Debbie Williams
Our personal car insurance company will cover insurance when we are renting cars. Our agent told us that we were required to pay $20 per day for their minimum insurance. I explained to him that our personal insurance covered it. He told us that “Ace is not like the big rental companies” and they require us to purchase insurance. Had I known that we would have rented at another agency. If that is the policy it should be included in the base rate or noted on the website. It was not included in any of the paperwork we received once I made our reservation. Do your agents get “atta boys” for up-selling their customers. Not very happy with the bait and switch pricing that we had. The car was nice, the pricing was not.
