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November 2023 by G. M.
I worked with Roger on snow shovels on the phone. He was very impatient. After a fair amount of time, I decided on 2 shovels that he kept pushing at me to buy. I had to pay for them and have people in the neighborhood pick them up as I was out of state. He could not take a credit card because their system got hacked. Someone in customer service said over him that I could order on line and pay that way and have them ready at the shop for pick up but I did not know the models of the shovels. I asked him if he would tell me the models or help me find them on line. Roger refused to tell me the models and said I could just find them by picture even though he admitted there were a ton of different models. At that point I said nicely but frustrated, "I'm about ready to give up trying to order these shovels" as it had been about 20 minutes (putting me on hold numerous times). He said, "Good, give up" and CLICK - he hung up on me. Needless to say ACE lost a $79 and and $49 dollar sale of snow shovels and Amazon got the business. If a person doesn't want to be helpful, they should not be on the sales floor to help people. This was my only experience with this store but I do live in the neighborhood and I will avoid it when I come back to town.
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November 2023 by Mark Norman
Love this place. Now that i know roger works here i will make this my go to for all my hardware store shopping!
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September 2023 by Peter Lenz
Very helpful. It’s a real hardware store! Tools, nuts, bolts, screws, nails. Right next to Smith’s Grocery Store.Ordered a shed from them; it had a defective part. The owner of the store came to my house, and picked it up. He was full of apologies. He had a new shed for us very quickly and helped assemble it. This is good service.There is much to be said for Home Depot, but Harris Ace is the best!
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September 2023 by Chad Rau
It is so convenient having Ace so close to where we live. I try and get all my hardware needs here now. Awesome store
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June 2023 by Amber G
I used to live near this location and I miss it. Our Sandy ACE is nothing compared to this location. Whenever I’d visit the employees were SUPER helpful and knowledgeable. Great selection, organized, and good stock availability.
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June 2023 by James Lukey
Super covenient location. Its a small hardware store as are most Ace locations I have visited. Has most stuff I need for small to medium household jobs. Ace brands are a great value.
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May 2023 by Maxwell Clark
The staff is super helpful, they know where literally everything in the store could be. Especially those items that would otherwise be impossible to find.Convenient. Reliable. And again, the staff are always great!
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October 2022 by Jeffrey Heyman
Very easy to locate and there is ample free parking. The folks working in at this Ace Hardware know the business of hardware and the tools, tips and tricks to make your project a success. Do not waste your time at the big box store hunting for what you need. Simply bring in the old part or a phot of it and some measurements these folks will tell you what it is, if they have it and will walk you to it in the store. I they do not have it in stock they will let you know which other ACE has it. Great people, great services, and great support for all your home improvement and repair projects.
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October 2022 by M Banning
Best ACE Hardware Store in the West!The Ace Hardware @ Brighton Pointe is our go to store for our paint and hardware needs. The employees have been so helpful with my paint choices. I love their kindness, product knowledge, patience, and customer service. I highly recommend Ace Hardware @ Brighton Pointe. If you need and want quality and great customer service, go to this store.
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October 2022 by Alan Bloomer
What a selection, very friendly and helpful. You won't have to wander the aisle looking for help like in the big box stores.
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June 2022 by Taylor L.
Pretty much saved my life today! I had a weird situation where my gas cap fell apart essentially and part of it was stuck in the cap so I couldn't get it out. No one had a wrench or tool so I walked from smiths gas over to ace and they were rad and the store has a unique vibe. also--- they do a ton of sharpening for all kinds of blades, knives, etc!!
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June 2022 by Lyndsay Privett
We come here from across the valley because their prices beat all others, customer service is awesome ? (thanks Deklan and John) and because they let me rock in their camp chairs! They also helped us set up our chainsaw warranty , got it started and going, and went over safety instructions and other items that will double our warranty on the item. Thanks guys. You are soooo awesome!
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June 2022 by Aidan Holt
Came in asking for a glass drilling bit The kid at the front said here are drill bits not sure which ones going to drill glass you’ll have to look! And went back to doing whatever job he had! As a customer coming into the store instead of just ordering it on Amazon I expect to be shown where the exact item is and I want to ask questions! just telling me what isle it’s on Doesn’t help me! Please train your employee knowledge better
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May 2022 by Todd Hoopes
I purchased a leaf blower from Brighton Point Ace Hardware. After a couple of months it didn't work so well. I brought it back to John and Jed at Ace. I had a very short turnaround time and they stopped what they were doing, diagnosed the problem and fixed it that day. And if that wasn't enough, John the owner delivered it to my house that afternoon.Exceptional service and a business that goes the extra mile for customer support (rare).I can't thank you guys enough!
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April 2022 by Greg Peterson
This Ace is the Place to be! They have it all! The Staff is Friendly, Professional. The staff always makes you feel welcome and they even have good advice when needed. Even with online orders I make sure to use Harris Ace Hardware in support of this location! I will go out of my way everytime because I know they have what I need. Thank you Harris Ace Hardware at Brighton Pointe!!
