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January 2024 by Kia
INFESTED with mice! And I had most of my furniture robbed here. I have had several different units at different places and this is by far the worst. It’s nearly impossible to get in contact with anyone in the office, nobody is ever there or responds to their messages, and I’ve tried at all different times and days. I had two units, one was broken into and they stole large furniture items. Meaning they must of been there awhile robbing things, or even left and came back. I had my nice coffee table stolen, my dinner table stolen, lamps, a large mirror, electric bike batteries, snowboard stuff. The works! Nobody ever reached out to let me know my lock was cut, and nobody in the office ever responded to me reaching out about the issue. I’ve had stuff robbed at another unit once and the storage place immediately alerted me and helped as much they could. This place is MIA. I ended up moving all my stuff to another place and came back to finish grabbing stuff one day, and noticed at least 3 other units around me were robbed as well with their locks cut. No idea if the owners of the units had any clue at all. Not to mention, my units were heavily infested with mice. Mouse droppings EVERYWHERE. It was disgusting. They got into nearly every box of mine. They were everywhere inside my couch and everything. Another person with a unit across the way from mine happen to come by while I was there and told me they have the same issue and have even found several mouse carcasses in hers. They must be in every unit I assume. No idea how this place has such high ratings. She also said the owner is based out of California, which answers why it’s impossible to get ahold of anyone (unless you’re trying to give them money/get a unit, don’t expect to get through to them)! Never in my life have I had a storage place be so careless and have mice infestations so bad. Usually they’re pretty on top of this stuff. I don’t even see any traps out like most storage places have. This place is all around terrible, and not worth leaving anything of value here. Save yourself the headache and go somewhere else before you get your stuff robbed or totally ruined by mice. Or both like me. The pictures I have attached are just a glimpse at how bad the mouse infestation was in both of my units.
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October 2023 by Anthony Jones
I haven't even moved my belongings in this storage facility yet and the experience has been overwhelming. First of all, if you even try to contact someone locally!! Or even in a office!! Your connected to an overseas representative who can not help you with your needs. They will email a manager here in Utah, and hopefully you'll get a response. Say your unit is broken Into, most likely you won't receive help from any one in Utah. We asked for a refund for a unit we couldn't even get into. They have to email someone, not impressed at the least. Please go else where.
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July 2023 by Jose Lopez
So far so good. Specious, that's what we needed, thanks.
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June 2023 by karina zamora
I was really bummed out when they broke into my units but either way great price and very friendly staff I did loose another unit because I simply dint care anymore but overall great facility not there fault
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March 2023 by K M (KM)
It’s impossible to get in contact with these people. They use answering services (which is fine, I actually work at one myself) but they don’t respond to ANY of their messages. Nobody is ever in the office. I’ve been there at all different times, never seen a soul. We saw suspicious activity the last time, yet their emergency line number they have posted on their windows leads to a company not representing them. We have been trying to contact them for over a week to get a lock cut, paid for the service, was told they would get back. Nothing. It’s been nearly 2 weeks. I hate to leave a bad review, but it shouldn’t be this hard to speak to someone within the actual company. God forbid anything actually happen, these people would leave you and your stuff high and dry.
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February 2023 by Eric M
If you need a storage at a good price contact AAA storage for pricing and friendly services. You will feel safe knowing your property is also safe at AAA storage.
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October 2022 by erne quie
Very clean place, it was an easy transaction to mmoving in. Friendly staff.
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August 2022 by April D
So far so good. I was able to rent online without visiting the office or meeting anyone. My gate code worked. They don't answer the phone but did text me back quickly once I left a message. The lock and door work well. Glad I grabbed a large unit because I don't see them available anymore.
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March 2022 by Amanda Harris
Clean and very nice . Very quick response when had questions on my unit. . I like the availability of the gate times.
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February 2022 by Michaela Brown
AAA made it easy to get my unit and we're easy to work with. Clean storage space.
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February 2022 by Devin Westerman
They have been great. They even helped me clean up some mess I was unable to fit in my trl
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September 2021 by Beau Gunnerson
Great facility, easy access, Hola all your junk
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February 2021 by Matt Dustin
I gotta tell you, this is probably the best place i have ever rented storage at. The prices are reasonable, the access is good, and the staff is great and very helpful
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October 2020 by Quinn Wheeler
Easy to find and is kept clean and looks secure
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September 2020 by Haley Williams
I would highly recommend AAA storage to anyone needing some extra space to store their stuff! This storage facility is in an awesome location and offers quality units at a super affordable price. Staff is also super friendly and very accomodating.
