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September 2023 by Christian Michelle
Today I was with my mother shopping and while we were in line to pay, these two women paying were very very rude to the cashier named Sebastian. He was very respectful and said nothing offensive even though they were being very rude. They have great customer service here.
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September 2023 by E J
I went in today to return a sweatshirt that I had gotten from the Draper Ross 5 days prior. I was the only one in line while the cashier finished up with the person in front of me which returned at least 5 clothing items. The cashier was putting on sensors and hanging them up so I continued to wait at the line. Little did I know she was asking me if I was ready, she was very very quiet and I wasn’t sure if she was talking to me but since she was clearly busy, I did not want to go up and make her feel rushed. She then turns to me and asks louder this time if I was ready so I say yes and I hurry and go up (at this point she was still putting on sensors and hanging clothes up so I’m not sure why she was in such a hurry to get me to go up when I was perfectly fine waiting for her) I let her know I have a return, gave her the sweatshirt WITH the tag still attached and my receipt. She finishes up what she was doing and tosses my receipt to the side without looking at it and just stares at the tag on the sweatshirt for a good 10 seconds. Then proceeds to tell me that the tag says “jr s/s knit” and points to her own shirt and says she can’t accept this return. I had no idea what she was talking about and asked her what she meant and she just kept saying because the tag says that, they can’t do the return because the sweatshirt isn’t knit??? I still have no idea what she’s talking about so I tell her I just got this sweatshirt from another Ross.. then she raises her voice and rudely tells me “then go to that Ross” okay what? What’s with the attitude?? Does she actually think I switched the tags with something else to get that $13 back?? I have a life and don’t spend my time doing stuff like that. I can afford anything I wanted in that store. Be so for real right now. Didn’t get her name but have a description of her - in her late 50s probably, Hispanic, grey bob hairstyle, around 5’3.I was so shocked that she was being so rude for no reason that I just walked out. The more I thought about it, I wanted to speak to the manager. I even checked the receipt and tag number and what do you know, they MATCHED. But the lady didn’t even bother to check! So I walked back in and the first person I see was the manager so I told him what happened and he said no we can totally do the return and so he did! Thank you so much!! Reason why I gave 2 stars instead of 1.Maybe don’t let the lady I described do your returns, she handled this situation very poorly and needs to be retrained.I will not be returning to this Ross. I’ll stick to TJ Maxx since they’d never do this ?Edit: I was recording after I went back into Ross and the lady talked in Spanish to the manager which I caught on recording but I don’t know Spanish so I showed my husband who does know Spanish and he translated her saying “she won’t let it go will she” like trying to get him not to let me return the sweatshirt. So rude and for what??
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September 2023 by Eli M
The place was completely and literally messed up. Tons of products were in the wrong place, Food items next to shoes, and the fitting rooms very dirty and unsursupervised. I like Ross... But in this one location I wasn't impressed at all. I end up leaving without buying anything.
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September 2023 by Jamie Wilcox
I used to manage a Ross years ago and we had standards. Now everyone's allowed to wear whatever they want and they are texting instead of giving you service. Ross really let covid kill their customer service model. Maybe if you were willing to hire for more than $13 an hour in Utah you would find people who actually wanted to work for you.
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September 2023 by Bandit Schnauzer
Every single time I go into this location one of the alarms is going off. They never turn them off/fix them. You walk in and that is all you hear.Is it really so hard to turn off those shoe alarms?? Employees are lazy.
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August 2023 by Madeline Johnson
Didnt have a big selection for plus sizes but it looked like it had been picked through. Very cute stuff for the kids, got a little purse for my niece and a hulk car for my nephew. They loved them! You have to go to an employee to have the bathroom unlocked but thats fine with me. Makes it more safe and cleaner if not as many people use it. Friendly staff as well. Told us the door would beep when it was unlocked so we didnt just wait there, lol.
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August 2023 by Bill Keegan
I can always find clothes and stuff for my home here, the store is very busy compared to other Ross stores in the area but the lines go quickly.
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August 2023 by Jill Walker
Great selection with big stock of apparel sizes and styles. Tons of art supplies and home goods too. Back fitting rooms are closed, but some are available in the front.
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August 2023 by chris e
I went shopping here just a few days ago. I was never greeted & I was looking at the jewelry right next to the cash registers where an employee was literally working & not once did they ask me if I needed any help. This was the WORST SERVICE I've ever had at this location!!!I hope this isn't how you teach your employees how to give GOOD SERVICE to your CUSTOMERS...Thank you, ROSS!!Best wishes from one of your paying customers, CE
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February 2023 by JP801UTAH
Love the selection of sexy clothes. And love the cheap prices and I always seem to find tons of good stuff on clearance..
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January 2023 by Bailey Tanner
Was packed for the holidays, deals great as always!
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December 2022 by Mykids Mom
Great finds throughout the store
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December 2022 by Donna Smith
We stopped in for some quick shopping. I picked up a snow beanie and headband as well as some kitchen towels. My granddaughter got a purse and we also picked up some other items and chocolates. There was a lot of great holiday items available. I'm planning on going to the one closer to my house when I head home.
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December 2022 by Rikki Maughan
These was a nicely cleaned Ross, had a tons of great shoes and toys. the best part is that it wasn't even busy at all.
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December 2022 by Linda Graves
Always enjoy Ross my favorite store. Especially on Tuesday's it's senior citizens day with that you get 10 percent off your purchases, so it's not so bad being a senior ( or at least admitting to it) I spend alot of money here ???but I get more for less,.,.
