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November 2023 by Wendy Lewis
The most exceptional shopping experience! Bailey was nothing short of phenomenal. She worked with me remotely via calls, texts & emails for more than a month helping me find the right configuration and fabric to fit the interior design of the parade home I purchased & my current season, lifestyle and budget. I overloaded her with questions, requests & concerns. She never showed signs of frustration or tiring. She made herself available above and beyond, and if she wasn’t available she made sure another associate was abreast and available.Clayton, Steve, Eliza… everyone who assisted with this unusually long process was remarkable. The Customer Service was Olympian, surpassing my high expectations.I highly recommend this location & this team!
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August 2023 by Steven Blackhurst
Fantastic customer service!!!
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August 2023 by Aimee Lopez
Sales team is very knowledgeable. We definitely are happy with our Lovesacs.
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August 2023 by Jared Curtis
Both team members were happy and willing to help. They have good feedback for our specific situation. Eliza followed up and made sure everything was as expected. They’ve been the perfect balance of support and autonomy.
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May 2023 by Leianna Deniece Pulliam
Every time I walk into any LoveSac the people are so nice and helpful. They know that most people that come in just want to sit on the LoveSac bags or sofas. So this last time I went in, just to sit in my favorite chair smoking came over me and said “buy this chair”. So I did and I am going back in and buying six more pieces.
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May 2023 by Paul Elliott
They staff here is excellent and very helpful. It was very easy for us to fall in love with the lovesac after visiting. No pressure from the staff.
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May 2023 by H VO
Eliza was very helpful and patient with us throughout the process! We are excited to get our sanctional, but cannot say enough about how knowledgeable Eliza was.
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March 2023 by Ethan Elison
The people at LoveSac in Riverton Utah are so nice and not pushy at all. They are just trying to help you get what YOU want. Lovely experience with them and would purchase again.
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February 2023 by Marie Richards
Bailey at the Riverton store was fantastic. She spent a lot of time with us talking through what options were best and answered all of our questions.
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February 2023 by D Tay
Very nice and helpful. Went over all options to help us make a decision.
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February 2023 by Crystal Chavis
Valerie was extremely knowledgeable, friendly and and helpful. Excellent customer service!
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February 2023 by Shyann Rodgers
The employees here are the great! They are patient and kind and take the time to help you pick out your furniture. My issue was the financing. They have this zero percentage financing which is great when you’re spending 15k. However you apply for it and are only approved for close to nothing. I would be more understanding of this if we didn’t have high credit scores and no debt. So this location I would give a 5 star the companies financing they offer is a 1.
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February 2023 by Sterling Hannemann
Had an amazing experience, Jowad was super knowledgeable in helping us find the perfect “Sactional.” Very excited for it to arrive!!!!
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February 2023 by Mileibi Alvarez-Leon
Jowad! Thank you for being so kind and explaining everything twice, you rock!! And Bailey too, thank you for being so sweet and patient, even when we changed our entire order last minute. You guys made the experience so easy and convenient for us, we appreciate all your hard work. Can’t wait to get our new favorite couch. Stay awesome ?
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February 2023 by Jordan Weihing
We visited the store and Lorrie was very helpful and knowledgeable. She quoted everything out for us in the store and it was great. Then when we called the store to place the order everything went wrong. The price that was charged to my card was higher than it should have been. The order got voided since the price was wrong and therefore my order wasn't shipped. after several days of going back and forth with Lovesac for a resolution they were able to get a new order placed (with an increased discount and expedited shipping). Turns out they got my address wrong and I still haven't received a refund to my credit card. I am working now to resolve the shipping issue, however Fedex says that I cannot request a delivery address change and Lovesac says that they need me to call Fedex to change it. Eventually I believe everything will be resolved, but it has and will continue to take a lot of effort on my part . Not to mention my family is sitting on the floor until it gets resolved. Here is to hoping that when it arrives they sent the right couch.......UPDATE....... its been two weeks since they told me I would get a refund. I reached out today and the customer service agent didn't know I was supposed to get a refund and their system says I was billed the correct amount ......UPDATE I changed my rating to three stars. I finally got the refund. I feel that their customer service attempts to resolve the issues inadequate, but I respect that they tried to make things right with the refund and free accesories.
