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September 2024 by Matt Basham
I was extremely happy with the service I received from McNeil Auto Care. They were able to get me scheduled within a few days. My service advisor Sarah quickly provided a link for me to view their evaluation report (with pictures) along with an estimate for the recommended work right from my phone. The crew at McNeils is friendly, professional, and excel with great communication through the repair process. Highly recommend them!
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September 2024 by Becky Lambson
You were very helpful and found that the car needed to be donated.
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August 2024 by Inna Martire
Good experience. Very efficient. Prices are high to repair the BMW brand!
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August 2024 by Lindsey Amundsen
I picked McNeil’s because my friend suggested them to me. She’s been going for years and only had good things to say.
So, I had a bunch of little problems with my car and they DID take care of me! I really appreciated their patience with me bringing it back several times and having a bunch of questions.
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July 2024 by vanlifeadventures chris
They are the worst shop I've ever been to. They refused service on my car due to the mileage. Less then 200,000 miles. You have better luck with big o
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May 2024 by Ben Sipos
Nothing but a headache going to this place. Everyone there is extremely unknowledgeable and they severely over charge for their services. Messed up my front end and said they didn’t have the tools to fix it therefore it’s my responsibility… if you value your time and want someone who knows what they are doing to your vehicle, DONT COME HERE!
[Edit and response to their response:]
Go to Clayton tie pros!! The guys at McNeil’s told me I had to replace my entire rack and pinion when the only thing that had to be replaced was the inner tie rods, about a $250 job rather than $2,000. Look, I understand the business, I’ve had some REALLY bad experiences with shops completely screwing you. The guys here are super nice and good guys but man are they not to be trusted with your vehicle. I’m still finding issues that didn’t exist prior to dropping my vehicle off with them. My entire rear lighting is completely out and I’ve checked all the fuses and relays and nothing seems to fix it. Seriously, don’t bring your vehicle here, the guys are great but just because they can make you feel good doesn’t mean they should be working on your car.
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May 2024 by Ryan Harrison
I don’t recommend this place at all. My daughter’s roommate dropped her car off for an estimate around noon and they told her it would only take an hour for the estimate. She called them back at 3PM and asked if they had it ready and they gave her an attitude and said well you just dropped it off at noon. When she said to them you told me it would take an hour and it’s been three. They never apologized for it once. They then told her they would get right back to her with it but they never did so we went and picked the car up at 5:30 and took it elsewhere.
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April 2024 by ROCK THE DIRT
The gentleman at the front counter was wonderful to work with.kept me up to date with everything that was going on with my truck. Thank you MCNEIL'S..
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April 2024 by Drew Garrett
I can’t say enough about how great this place is. Excellent customer service.
Super knowledgeable team
A tried and true place for vehicle care.
Five gold stars
Mark Garrett, South Jordan
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April 2024 by Simon Dufresne
We were passing by salt lake city and needed a fluid check up on the truck. We had an apointment very fast. We feel that they are trustworthy. Would recommend
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February 2024 by David Earle
Had our vehicle towed (at night), nearly 100 miles to get an AAA approved shop near our home. Amazingly McNeils Auto (Riverton, UT), worked on it the very next day and had it repaired the same day! They were very helpful and pleasant to work with.
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February 2024 by BARBARA BUTTERWORTH
They were good to keep me informed on the progress of my repairs.
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February 2024 by A Ellsworth
Being a woman, taking a vehicle in to get fixed causes anxiety. I have no idea what’s going on with cars and just hope people at the garage don’t take advantage. I loved that McNeils sent photos, explanations and priority needs of each issue AND helped us pick the most important. I will be going back to McNeils in Riverton for any further issues.
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February 2024 by Michael Riddle
Best auto service ever experienced. Paying for the repairs sucked!!!! Darn old used cars. But loved the shop and the customer service!!!! Will NOT return to Honda dealership in utah
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February 2024 by Kimia Mcclellan
Manny took really good care of me! I had just gotten into a car accident and I was in a panic. He fit me in their busy schedule and reassured me that they will be able to fix things in no time. He was in constant communication with me, every step of the way. He explained things in details so I could understand what has happened and what needed to be fixed. He worked so well with my insurance company. Very very easy to work with, very honest and reliable!! Thank you so much Manny!! I know I can always rely on McNeils with all my car issues! You guys really went above and beyond!!
