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July 2024 by Braeden Staheli
This place may be the worst pharmacy in Utah County. They are beyond slow, disorganized, unprofessional staff. The staff are such they are filling their mouth with granola bars to the point of not being able to speak to their customers. The staff also enjoys yelling at customers to stand back even though the customers are already more than 10ft from the register. Completely unacceptable!
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July 2024 by Donny
12:43 Jun 30th called to see if a certain RX was in stock, they said yes, I drove down from Payson, turns out they don’t have it. Incompetent and or intellectually incapable staff.
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June 2024 by Eric Thurman
Can only echo the concerns of every other person leaving recent reviews
The staff are horribly untrained - you get a different answer depending on who you talk to - and they have straight up lied when reporting in their issues - sometimes “insurance issue” simply means out of stock or the reverse
There is a reason that everyone is having similar experiences. Go to literally any other pharmacy
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June 2024 by blake
This place is really badly run.
Their automated systems are really messed up, not in sync with their real stock, apparently insurance negotiation issues that delay prescriptions for days.
The only reason I put 2 stars instead of 1 is that they are the only 24 hour pharmacy, but I wouldn't recommend using them if you can at all help it.
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June 2024 by David Close
Staff was very rude and hard to work with. They are very slow and usually understaffed. I try to avoid going there as much as possible.
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June 2024 by Lauren Hale
Went to go get my prescription refilled and they claimed they had already given me my prescription. Which I never received. Now I can’t get my refill because they ran it through insurance and it won’t be released. This isn’t the first time I’ve had an issue with these people but will never be going back and encourage others to try another pharmacy if you want straight forward and honest pharmacists.
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June 2024 by Drew Malbica
Slow!!! Avoid at all cost. Should have just gone to my normal one for a prescription. They can’t keep up with the orders from the hospital.
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June 2024 by J. Gee
The Walgreens here in Provo is so much more expensive than the ones in Texas by quite a bit. I do not get why Utah is so much more than anyone else except maybe CA or NY. It’s a crime
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June 2024 by Mike Daniel
Very slow. Staff communication was inaccurate ultimately costing a ton of waiting and drive time that was wasted time.
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May 2024 by Rebecca Balser
Short version - waited 90 minutes and they never filled my prescription
Long version - After a late-night trip to urgent care, I waited 25 minutes in line in the store to be told they hadn’t processed any incoming prescriptions “in a while” and to go get in the drive-thru line as they were closing the in-store portion.
I got in line with 7 total cars and waited for 55 minutes. When I finally got to the front, they stated they had put my insurance info in wrong; they corrected it and told me to go back in line and it would be ready when I got to the front. I told them I would wait where I was for them to fill it to which they responded that they wouldn’t be filling it if I chose not to move.
When I pulled around there were now 15 cars in the drive thru. I waited 10 minutes without anyone moving and left, and had the urgent care call it in to a different pharmacy.
I have no problem waiting for service, but the total lack of communication and indignance was beyond frustrating. You know I’m in line waiting…if you entered the wrong insurance info and won’t process it without then just call me. I just don’t get it. But after reading the other reviews it seems like it’s par for the course. But when you’re the only late night game in town I guess you can do what you want.
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May 2024 by Sarah Moline
Great pharmacist! 24 hr pharmacy, gotta love that
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April 2024 by Jerry Spoerl
I needed to get prescription filled straight away for a minor illness. After seeing a doctor at the Urgent Care Clinic. Especially when we are on our holiday from Australia. The medication was not available straight away the staff member insured that I will get the medication in about 1 hour. I am very grateful the medication was available for pick-up as promised.
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April 2024 by John Coleman
Very helpful pharmacy staff.
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April 2024 by Erin Berglund
the workers at the pharmacy are really nice! but this is the slowest pharmacy i’ve ever been to. probably because walgreens needs to put more workers on shift
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March 2024 by EPICfail 713
The staff is incredibly wonderful and accommodating. I go here as often as I can.
