-
October 2023 by Lily Wells
The gym is decent but there are a lot of hidden fees. After 2 months they charge a $50 fee to prevent your rates from raising in the future. There is a fee for cancelling or for downgrading to a cheaper membership. Just kind of feels like they try to take advantage of you.
-
September 2023 by Cade Brink
BE CAREFUL. I wanted to cancel because it was too crowded, and honestly just uncomfortable to workout with that many people around you. This is one of the gyms that will completely take advantage of a contract and charge unnecessary fees. Don’t fall for it like I did! I was told I would pay $10 a month, and days later on the APP I find out that they charge $50 dollars every few months to “maintain your rate.” That’s the dumbest idea ever. DONT SIGN UP! I had to pay a $40 dollar cancellation fee after only going a few days to work out.
-
September 2023 by David Durfee
Worst gym ever The monthly fees are a lie. They charge different amounts than what they tell you. They charge you $150 to open an account which is outrageous. Then they tell you it's $10 a month, when it's actually more like $15. And they charge you $50 a year "to keep your account active" because paying every month doesn't mean your active. They also charge you a $25 cancelation few. The support desk is a joke too, so good luck with them. Worst customer service I've ever received. So it's $215 for your first month ?, and that's just for the basic membership, which means you can only go to 1 vasa.
-
September 2023 by Ethan Jones
This particular Gym is small and overcrowded. I've gotten some good workouts in but the hidden fees they have are deceptive. When you price the fees out over the year your actually paying more like 25 dollars a month. For that money you should just go get a rec center membership
-
August 2023 by Michael Eagar
This review is for the Saratoga Springs gym. I went at 6am. Really nice gym and great staff. Was greeted in a friendly way upon arrival and departure. The reason for the two stars is purely based on the fact that every treadmill was occupied. Nearly every weight machine was being used, so had to make do with whatever was open so forget targeting legs or chest, etc unless you want to wait who knows how long between sets. Went to try free weights and much the situation there. Dumbells are in heavy use so couldn’t find a pair in the weights I needed. Finally found a squat rack so got some work in. Bottom line, they’ve sold too many memberships and don’t have enough equipment for the morning rush. I’ve heard from the others it’s the same in the evening but haven’t tried that personally. Fortunately I’ve the option to use other gyms so I won’t try Saratoga again, hoping the others are better. If not, I’ll cancel membership and go elsewhere.
-
August 2023 by Jacob Tye
The people are super deceptive. And only care about money. My wife signed up for a 3 month training session and asked them to make sure it was only 3 months cause we were moving. The worker told us that after the 3 months payments would stop and there would be no actions on our side. After 3 months we were charged again AND told we needed to pay $140 cancelation fee after our contract was over.Do NOT go to the gym. They are deceptive and only care about sales and not their clients.
-
July 2023 by Tyler Seawell
Way over crowded. Equipment is old and broken. Billing is a mess with several fees hidden in the contract. Close early and impossible for weekends. Only positive is the location. Everything else is sham. Avoid if possible.
-
July 2023 by Mark Bigelow
Very friendly and helpful staff and gym has most equipment but it's disorganized and free weights are all out of order. Machines are functional but old. But there was nothing out of order and I got a good workout.
-
June 2023 by Meghan B.
I am profoundly disappointed with the service I received from Vasa. The experience I encountered while attempting to cancel my subscription due to an unexpected move was nothing short of a scam. Despite my persistent efforts over the course of several weeks, I was met with an appalling lack of responsiveness and assistance. Countless phone calls went unanswered, and not a single return call was made. The company even went so far as to deny me the ability to leave a message, which is simply beyond comprehension. Such an astonishing display of negligence and disregard for customers is utterly unacceptable and merits serious reconsideration of their business practices. I ended up paying $100 for one month of use. Would give zero stars if possible.
-
June 2023 by Katinov Photography & Videography Utah
While this gym is conveniently located just 3 minutes from my home, I would not recommend it as the ideal fitness destination. The low ceilings limit air circulation, resulting in a less-than-pleasant odor. However, the lack of crowds is a distinct advantage.
-
June 2023 by Dalton Spanks
I’ve been going to this gym for a year now. I’ve never reviewed it, but today I had the absolute pleasure of interacting with a newer employee, Collette. I did an in-body scan with her this morning and oh my goodness — she was so sweet! Even though my results were not what I was hoping for, she was very encouraging and positive. Even though the printer malfunctioned she still went through my results on my phone with the app.I hope everyone that goes to this gym has the opportunity to meet and interact with Collette because she is amazing.
-
June 2023 by CeejMcNeej B.
I wish there was a way to do zero stars. Pathetic gym with a pathetic hostile payment system. If you can go literally anywhere else to go to the gym do it. Plainly - just a terrible gym.
-
June 2023 by Chance Bjarnson
Initially the staff was kinda meh, just there to gossip at the front desk. In the last two months or so newer members working go out of there way to greet you in the morning and make you feel welcome. Really puts a positive spin on starting your day off on the right foot.
-
May 2023 by Austin Jordan
There is nothing special about this gym. In my opinion, they are overpriced. They are not open on Sundays, which makes no sense to me even considering the local demographic. The monthly fees are such that there is no excuse not to keep the gym open on Sundays for those who wish to attend. My last complaint is their cancellation fee. I was expected/forced to pay $92 to cancel my membership, and I had the basic membership. Wild.
-
April 2023 by Logan B.
Wish I could give this place a 0 star. I signed up to pay 10.99 a month. I talked to an employee before I started my contact with them and they said the 10.99 a month included taxes and I shouldn't expect to pay a dime more. They charged me 13.99 a month. I tried talking to a manager. They all acted like they had no idea but, didn't do a thing to fix it. I asked if there were any extra fees I should expect. They randomly charged me $80 as an equipment fee without telling me. I asked specifically if they had an equipment fee they said "NO". I asked about canceling my contract before signing up. They informed me that after 6 months of membership there is no penalty. They lied again. They tried charging me $50 to cancel my contact after a year. The employees have no idea what's going on. I asked clarifying questions and they had no idea what was happening. I lost a pair of swimming goggles I asked if any had been turned in. Without looking up from their cellphone they responded "no" without even checking the lost and found box behind the counter where I could see pairs of swimming goggles sitting on top of the box.
