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October 2024 by John Bunderson
Requires phone call to schedule appointment for tire installation. The team installed 4 new tires in the time frame they committed to and aired up the spare for future use
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July 2023 by Nau W.
We stopped in to have our tire pressure checked. We live in Nevada and something seemed off in the drive in. The gentleman that helped us was so helpful. My 5 stars is because he literally text me a report of my tires!!! So on top of giving amazing service he followed up with a text! Good work!
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June 2023 by Wrekless
We were traveling from Wyoming to Vegas and got a flat tire that we noticed getting ready to leave Provo for Vegas. We got there at 10am and were done by 11am. And there was a appointment ahead of us! THEY LITERALLY SAVED OUR VACATION! THEY WERE ABSOLUTELY PROFESSIONAL, THOROUGH AND FAST!!!! WE WILL BE FOREVER GRATEFUL THEY WERE ABLE TO FIX OUR FLAT TIRE FOR US! DEFINITELY RECOMMEND!!!
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December 2022 by Brooke Gardner
Impossible to get a hold of. A few months ago called probably ten times and left a message and we eventually had to drive down in person. We were told by another staff that you just have to keep calling and hope they are up front at the desk ?Today I called and got rerouted to the main number and then the call dropped. I had to call again and sat on hold for a long time.They are understaffed and need a phone that rings in the back. Or people at customer service need to be able to book appointments for them.
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December 2022 by Raymond L.
This Sam's has polish, I wouldn't go there later in the afternoon like me, I found out it's much better to get there around noon time or close to it. They tend to overcook the living daylights out of their dogs. I found that out several times when I got there around 4 and later in the afternoon, they've overcooked it so much there's no longer a snap to the skin but mushy skin that falls apart. The Dr. Pepper from the fountain tastes like diet soda of some sort was mixed with the wrong syrup. I also drop by occasionally for their chocolate frozen yogurt, I just stick a couple straws in it and drink it as it melts, but during the hot weather days the machines are often down because of overheating.... go figure.
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November 2022 by Ann D
What impressed me the most was how attentive each employee was. They did talk down to me, they didn't keep trying to upsell me, they answered all my questions, and they even honored the sale pricing though my tires were not in stock the day I purchased them. Anyone who's read my previous posts knows I don't rend to give 5 stars. These employees deserve it!
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July 2022 by Ashley S.
Haven't been here in a long time. But I still love the place they have the best deals. Guess I need to get my butt back there.
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April 2022 by Catherine W.
I have a Sam's card for shopping on the East Coast but Salt Lake has one now as well. Uncrowned, lots of deals in items I needed and it was a clean and positive shopping experience.
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February 2022 by Lori S.
Worst customer service I've ever seen !!!!!! One checker, a customer with a problem and they couldn't open another lane! Waited in line for 30 minutes! Finely left my stuff on the conveyor belt and walked out!!!! Won't be back ! I have better things to do with my time!! By the way there where 4 employees hanging around!!!!
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December 2021 by Julian Ortiz
Took them 50 minutes to do a rotate and balance. They are under staffed. I would recommend against them. I truly hate to say that as sams club is usually the best place to buy tires from my past experience. Technicians were polite, but seem lacking in knowledge and experience. They lifted my vehicle using pinch welds of the body instead of lifting from my frame. Luckily for them they didn't rip a body mount out of my vehicle. 2 out of 10 I wouldn't recommend. Discount tire isn't any better though.
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November 2021 by sam s
Had an issue with batteries I had purchased from here and when I brought them in because I was having problems they did the test and it showed good however the employee took the time to go the extra mile since I told him I knew there was a problem and was able to identify the problem and get my batteries warranted!!
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August 2021 by Scott Bragg
GREAT SERVICE, and helped us out of a tight spot. We were on a 2500 mile road trip, and had a valve stem failure. Normally not a big deal, unless you're in the state of Utah on a Sunday. The only other places open were Walmart tire center and Costco, and neither of them could help us until Monday. We were on a tight time frame, and got to the store right at closing. Additionally, the valve stem had a air pressure monitor device built in, so the tech had to get creative to get us back on the road. THANK YOU!!!
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July 2021 by Bradford J.
The guys in the tire shop earned a "stone cold"FIVE STARS. (Very helpful) The RUDE lady at the gas station (after I got my tire) was downright snotty. She didn't like the way I pulled in to the pumpafter waiting in line for 10+ minutes. She deserves ONE STAR.
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July 2021 by Ang Williams
Awesome service! Love this place.
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July 2021 by Austin H.
The customer service here is fantastic, the variety of products with their prices and deals are unmatched, and can I just say... THEY BROUGHT BACK SAMPLES! Ah yes, samples. The only true reason anybody owns a membership to Sam's Club. After COVID hit, we haven't had samples for quite a while. Here's a true sign that things are slowly returning to normal. They keep this place pretty clean and tidy. Once in a while, things will get moved around the store which is a bit annoying, but you get used to it once you embrace the inevitable truth that you will zigzag down each aisle anyway, just "browsing". Uh huh, sure you're just perusing, Susan. I'm positive the reason you came to the store was to buy all those chips and candies. But I'm not judging. I'm over here stocking my supply of pop tarts, beef jerky, and breakfast sammiches. You do you. Also, the bathrooms need some more regular cleaning.
