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February 2024 by Jake Potts
This pharmacy never answers their phone, or returns calls when a voicemail left.
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January 2024 by Chelsea Paight
They are good at filling prescriptions quickly if you happen to be at the pharmacy. However, I definitely would not recommend them unless you really have no other choice. They are the absolute worst at transferring prescriptions to other pharmacies and they are extremely difficult to get a hold of. Additionally, their hours of operation make it much more difficult to pick up a prescription than most other pharmacies. I have been trying to transfer a prescription for a week now and they still haven't taken care of it. Looking at other reviews, it looks like this has been a consistent problem for them and it doesn't appear they are doing anything to fix it.
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November 2023 by Alex McBride
If you need a prescription filled internally, they do that very quickly. However, I have been trying to get them to transfer my medication to another pharmacy for over a week and they still haven't done it. Very frustrating. You might be better off using a larger pharmacy with better communication and operating hours
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May 2023 by Abby Jafek
Incredibly hard to get ahold of and once you finally do get ahold of them, they hang up on you without notice or warning. The only reason I’m giving them a star is because of its’ accessibility. Otherwise, the staff are unkind and have terrible phone skills.
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May 2023 by Abby Hall
Incredibly hard to get ahold of and once you finally do get ahold of them, they hang up on you without notice or warning. The only reason I’m giving them a star is because of its’ accessibility. Otherwise, the staff are unkind and have terrible phone skills.
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April 2023 by Wyatt Owen
They are so hard to get in contact with. I’ve been trying to get a prescription filled for months and there is a nationwide shortage of it which I understand but they told me if I want to know when they have some I have to call and find out. I asked if they could just call me when they have some and they said that I have to call them. So I try to call almost every day and I get an answer a few times per week. If I leave a voicemail I usually don’t get a call back. One time I got a text saying they had some and I went in to pick it up and they said they didn’t have any. I get that it’s hard to get some prescriptions but it should not be this hard to even be able to talk to them and get information.
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March 2023 by Abbigael Luchs
I usually don't have a problem here, but the other day a staff member was being incredibly nonchalant about a patient's medication and my own. I watched a patron in front of me burst into tears because the girl at the front desk was not being communicative or concerned for her much needed medication. She was this same way when I expressed need for my own. I don't think the students at the desk always understand the gravity of what they do and the impact of care and concern on unnecessarily stressed patrons.
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September 2022 by Dalton Spanks
These people are so incompetent. How about your put my student health plan money into hiring competent people to work at your pharmacy. Multiple times I go, giving them heads up that I don’t have 20 min to wait around, and end up waiting. I asked for a summer supply and although they advertised it, they said you couldn’t get more than a 30-day supply with my insurance (which rate they just raised). Was going on a trip, ordered to have a prescription refilled, and the pharmacist “wasn’t going to be in til 9:30”. Here’s an idea, have your pharmacist show up on time. Unbelievable.
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August 2022 by Emily Schofield
I’ve been using this pharmacy since moving to Provo in 2018. They generally are on the slower side, but it usually isn’t super bothersome to me. The app on multiple occasions has not sent in my prescription or the prescription isn’t there when I go to pick it up, so I always try to fill in-person. Today, I arrived to fill a prescription just before 1:30pm. I left after 2:20pm. I specifically asked for the wait time when filling it (I was quoted 15-20 minutes). When they finally called my name after 40 minutes, they only had 1 of the 2 prescriptions I had filled. I let them know, and the pharmacist just gave me a confused face. They asked me for my medication’s names 3 different times. I understand everyone has off days, but today felt wildly ridiculous and unprofessional. No one apologized for the nearly hour-long wait, either. If my insurance wasn’t through the BYU student health plan, I would absolutely fill somewhere else.
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August 2022 by Kelsie & David M
This is really great if you live in Wymount. The people there were nice too.
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February 2022 by Jody Lane
This pharmacy is the best one in Provo. Everything I have ever gotten filled here is accurate and the employees are always friendly and kind. They also fill prescriptions fast, which is really nice when you are in a hurry!
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February 2022 by Pamela Waters
I'm so thankful for the sweet clerk who helped didn't make me feel awful. I was happy to see her sweet smileing face thank you so much
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January 2022 by Eliza Lahti
Claims they’re separate from the University, yet they still close for the campus-wide devotional every Tuesday from 11-12 which is extremely frustrating. Also closed on the weekends?? Saturdays and Sundays are sometimes the only time people have to run errands, and if you forget on Friday you’re out of luck until Monday.
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December 2021 by Peter Williams (Pete)
The staff (of the pharmacy, not the conjoined BYU health center) were unprofessional. They were unmasked, and sorted out medication with bare hands. Regardless of the current pandemic or the likelihood of someone getting an infection due to a pharmacist touching medication, it is not considerate to patients (some of whom likely have severe anxiety about these types of things) for a medical professional to act in this manner. The customers were more considerate to each other than you were to them.You're being paid; act like it.I will not remove this unless I see a significant and meaningful change in how you treat your customers and policy. No excuses about "having a partition," "respecting the choice of employees" or anything else will make me reconsider this. They can choose when they are not handling someone else's medicine.Don't even bother replying to me unless it is with actions.
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December 2021 by Peter Williams
The staff (of the pharmacy, not the conjoined BYU health center) were unprofessional. They were unmasked, and sorted out medication with bare hands. Regardless of the current pandemic or the likelihood of someone getting an infection due to a pharmacist touching medication, it is not considerate to patients (some of whom likely have severe anxiety about these types of things) for a medical professional to act in this manner. The customers were more considerate to each other than you were to them.You're being paid; act like it.I will not remove this unless I see a significant and meaningful change in how you treat your customers and policy. No excuses about "having a partition," "respecting the choice of employees" or anything else will make me reconsider this. They can choose when they are not handling someone else's medicine.Don't even bother replying to me unless it is with actions.
