Gordon's Ace Hardware is a locally owned and operated store that is committed to being a helpful part of the community. The employees are consistently described as amazing, kind, friendly, and the most helpful and service-oriented people. Staff members are noted for their smiling faces, diligence, kindness, understanding, and professional friendliness. They provide personal service, with employees taking time to help customers find items and answer all questions with knowledge. The store offers quality products, including paint and grills, and a convenient shopping experience. It fosters community involvement through events like a BBQ and raffle and offers free popcorn every Saturday. Customers report feeling that helping them is the store's priority, calling it truly wonderful and the helpful place. This service makes customers glad the store is in the neighborhood and eager to return.