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October 2023 by Tania D.
Tried 3 days in a row to talk to pharmacist by phone to see if my BYU student (a minor) needed parental permission to get a flu shot.Waited on hold 30 min, 30 min then 50 minutes.After not reaching anyone, I drove over an hour to go with her!!!
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June 2023 by Jess B.
This pharmacy is always sooooo incredibly slow and often have incompetent techs. Hit up your local Walgreens.
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May 2023 by Uncle J.
Honestly, the drive thru is closed more for us than it is open for us. When open it is impressively but its is closed more often. If it is closed one more time we are moving to another pharmacy. Don't get me wrong it's a good pharmacy but the service is the worst for the HANDICAP.
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March 2023 by Lacey H.
I stood in the pharmacy line for 20 minutes and when I was finally the third person in line they said they were closing for lunch and shut the cage in front of us without even allowing us to protest. I had a simple pick up and they wouldn't help me or finish the line before leaving for lunch. I asked to speak to a manager (like a Karen) to suggest they put a stop to the line and finish it so people aren't waiting for nothing and while I was waiting I saw one of the kid pharmacists leaving. I told him to enjoy his lunch and asked why he couldn't finish the line first and he said they try but they clearly didn't this time. I asked if his time was more important then mine and he said yes. I am shocked how I was treated, the line is always 10+ people long at this CVS with the drive through closed, even at 10pm at night. I will never come back to this pharmacy and you shouldn't support their awful customer service either.
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February 2023 by Milo K.
This pharmacy is not good. I would not recommend this CVS to my worst enemy. The line is always long, their system will randomly delete your prescriptions, and you will probably spend at least 3 hours a month trying to figure out why they won't fill your prescription. The sad thing is, it is NOT the staff's fault. The pharmacy is understaffed and underpaid. CVS needs to step up their game.
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January 2023 by Tyson N.
I live in Provo and have gone here for years. Within the last 6 months they keep shutting the drive thru window while the pharmacy is supposed to be open even though there are multiple employees inside. I always have to walk inside the store which is indeed open but usually with long lines and slow lazy service. It makes no sense to not put up a note in the drive thru to let customers know their systems are down or that they are understaffed. Just an all around careless CVS and bad experience.
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January 2023 by Eliza N.
I waited in the drive thru for about 10 mins without any assistance. I tried to called the pharmacy to see if they were even open, but no one picked up. Finally I decided I'd park and go inside. Because of the lack of service at the window and on the phone, I assumed that it was closed or they were short staffed. I went inside to see that there were four or five workers just keeping to themselves as the phones went off and the drive thru stayed packed. It took a couple minutes for anyone to come and assist me even though I was the only person in line. When they did come, they were slow and didn't seem to care much. All of that for them to tell me that the prescription had not yet been filled and I would have to wait another 30 minutes for it. Very, very frustrating and I will never be using this pharmacy again.
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January 2023 by Rylie R.
The pharmacy takes so long to fill prescriptions. Sometimes they'll text you saying they have your prescription ready when they don't. Additionally, the line for the pharmacy, which is usually pretty long, extends into the aisles behind it. My problem is that this extends into the 'personal intimacy' section. So when you're waiting for +20 minutes, you're standing next to vibrators, butt plugs, and condoms. Moms who stand in line with their kids to get prescriptions shouldn't have to dodge questions from their kids, avert their eyes, or take vibrators from them. We all know kids are curious and especially when they're waiting forever in line, they're gonna look around and grab stuff off the shelves. Please move these items to another area of the store. The rest of the aisle on both sides is dedicated to first aid and wound care. Why not put something more related to that, rather than lube, vibrators, condoms, and butt plugs? Move the "personal intimacy" section somewhere else!
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December 2022 by Andrea B.
Worst experience I have ever had with a pharmacy. Pharmacy sold me glucose test strips for $189.99 and they didn't fit my meter. Tried to exchange the unopened and fully intact box for the correct test strips and they refused --pharmacy manager Robert Nilsson was very rude and dismissive. I'm out $189.99 and cannot afford to purchase the strips that I need! Never, Never, shop here!!!
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November 2022 by Iris A.
They gave me a wrong prescription I paid for it and when I went back they made me pay for the right one, and I lost the money for the first one, there mistake!! They couldn't make it right, they lost a customer a loyal customer!
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June 2022 by Cole B.
This place is the worst! I have gone here multiple times trying to get a refill on my medications just for them to be out of stock or extremely rude and unhelpful. They also say they send text reminders for when you need to refill your medication however those are few and far in between. Never had so many problems with a pharmacy before in my life. I am switching to Smith's pharmacy starting today. Do not walk. RUN away from this place!!!
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May 2022 by K A.
So far I have liked the customer service. Everyone has been kind and easy to work with for the pharmacy area.
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November 2021 by Sadee Jones
The guy was very helpful and knew exactly what I wanted and where it was. He even went and got it for me, as I am currently injured and have trouble walking. Thank you!