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August 2023 by Alaina D.
It took an hour and a half to change the oil and rotate the tires...
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August 2022 by MaryBeth O.
DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP!! By far the WORST customer service I've EVER experienced! Natalie (Natalia Lafollette) the General Sales Manager was EXTREMELY rude and disrespectful and did not follow through with what she agreed to in written form.The salesman seemed honest and helpful up to purchase, but after the sale was complete, (just one day later), the communication was the complete opposite.Minor items but committed to non the less- (cargo cover and keys to the roof rack), which I also have in written form. The original cargo cover the salesman provided was not only the incorrect cover but non functioning.Upon multiple attempts to contact both via text (the only way she and the sales rep communicated) and phone calls (which always went to voicemail), she apparently blocked my number (blue texts became green in terms of receipt on iphone). I've never been more disgusted by the way I was treated and completely regret spending my money with this team. I should have trusted my instincts when the vehicle was terribly detailed (if at all). Now, two months after purchase, the disgust and disappointment that I am left with only furthers my need to let potential customers know who they're working with. I've never had to write a negative review in my life, but I couldn't with a clear conscious, allow this treatment to happen to another person without warning.
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August 2022 by Naataanii T
Tony Love was very patient in explaining everything to me. I appreciated his attitude.
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August 2022 by Brian Cox
Alays been super helpful and
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June 2022 by Curtis G.
Thanks to Brandon and his team. I have been using Larry H Miller to service my Grand Cherokee since I moved to Springville. They do a great job
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April 2022 by Lynden S.
Tony Love in the Service department is the most unprofessional dude ever. He called my husband and SCREAMED at him for a poor review I made on Google about their poor customer service and threatened to not work on our car. He blamed my husband for not telling them about his warranty (purchased through them, in his file, and was mentioned when the appointment was made). The GM Galvin was also extremely rude to my husband and hung up on him at one point. This place is so unprofessional and ridiculous. Avoid it at all costs. Hope you have a better day Tony.
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February 2022 by Didy D.
The stars are for Dakota in the Sales department. Ask for him because his sales philosophy is based on customer retention and not instant gratification. Having read the negative reviews - I think I will just hold off on my subjective review, that I developed from the excellent sales service provided by Dakota.I purchased my car 01/2022, so it has only been a few weeks. I will review the dealership, staffs and the car, with objective facts in few months.However, I won't fail to acknowledge the Sales manager for stepping in to fix a preexisting exterior issue with the new car, that was taking too long to repair. Thank you!
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December 2021 by Natalie R.
I purchased a 2019 vehicle less than two years ago from this location and have been nothing but disappointed ever since! Specifically with the service department. Tony, who is the assistant service manager is very rude and dismissive with any kind of questions or concerns. He is aggressive and his attitude has been very negative from the beginning. They are not helpful and do not wish to fix whatever problem there is, only cause headaches and an empty wallet. Dealerships like these are the reason they all have such a bad rap. Do not waste your time, go somewhere, anywhere else.
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August 2021 by Laura T.
I took my car in with a supposed small problem in the evap system. It should have been covered under the extended warrany we purchased when we bought the car from the same place. The bill was over $450 for a small problem. Next day check engine light went right back on again. I took my car back again and was told they didn't have time to look at it again. Had to take it on a long trip with it not being fixed. Took it in again when I got home. There was no communication. After the car being tied up 3 more days, they are telling me they need $250 more to take care of it. Don't take your car for repairs to this dealership. Dishonest!!PS - Just got another quote from another shop for less then $100!!
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July 2021 by Birk L.
Brought my 2021 Wrangler diesel in for the first oil change last week. That afternoon my wife was in the vehicle running errands and I noticed fresh oil drops on the garage floor. When she came back I noticed the underside of the engine, frame, suspension, and axle all had oil on them. Called and left a message for the service department (it was 6pm). Received message first thing next morning to bring it back. I did so after morning appointments. Was called a couple of hours later to say it was done. Service advisor said it was a bad oil filter seal or similar, so they replaced it and cleaned everything up. Get home and it is still dripping oil onto the garage floor and now holiday weekend. Crawl under and see oil still covering most of what it had been when I took it in.
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August 2020 by Rory Lillico
They were very helpful and kind.
