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March 2024 by Sona K.
Great service! Have been a customer over years. Love the consisten service whichever branch I go to!
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March 2024 by Jeff S.
Nobody answers the phone when you call the branch, you can never find an account representatives at any Provo branch, they rarely ever return calls or emails. Terrible customer service. Very high fees.
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March 2024 by Valerie S.
Don't bank here. They have terrible customer service and are mean and rude. Especially Andy. He was very unprofessional and was not willing to help me.
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July 2019 by Danny A.
I'm not one of those people that have 1 bad experience and then I make it into a big deal, I appreciate the fact that tellers there are willing to work that job so I have the opportunity to use this location. This is an amazing bank and I will continue to use it. They have Been extremely helpful every time I come in. Keep up the great customer service.
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January 2018 by Lisa L.
This bank no good,they change my kid account fee $20 very moth .when I open that time they told me kid under 18 year no fee , when I call in they try to tell me open new account. My kid 4 and 5 $20 for they big money. No good
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November 2017 by J W.
I had my direct deposit via Chase - Provo Utah. When I decided to switch my direct deposit to a different bank, I kept going into Chase bank and asked what would be a consequences of switching to a different bank. Multiple people told me there were none. I asked this same question several times over a 3 month period. They knew what I was asking and they still did not mention to me that there were service fees. I realize it's my responsibility but I should have gotten notified especially since I was charged the service fee for over 8 months. I should have gotten ALL of my money back instead of just some. With different banks such as key Bank and Mountain America Credit Union, they let you know if you are being charged if you are charged over a three month period, even with paperless. I tried to solve this problem by talking to a banking representative. They ended up yelling at me that it was my fault for not reading the pages of fine print and that I was 100% responsible. But who does spend hours at a bank reading the pages and pages of fine print when they want to open an account and get back to their busy lives? If the bank had everyone stay to read every single word of the agreement before signing, they could only have two new customers a day instead of twenty. Banks should want to make their customers happy, after all, we are the ones keeping them in business. Yelling and screaming at, and blaming the customer is unacceptable.
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June 2017 by Chris C.
Went here last week. The teller was most helpful at explaining all of the details and benefits of having accounts with Chase. Customer service was great except it took a long time to be helped and even longer to actually do anything.
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March 2017 by Natividad T.
This an excellent Chase branch. Every time we come in we are treated with courtesy and understanding. Since the branch is close to our home we will keep coming to this branch. But even if this branch was further, within reason, we would come here. Thank you for the professional attitude everyone has at this Provo branch.
