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April 2024 by WK Drummer
Wish i could give zero stars. Used to be a good host, but went to a really bad one. My website got downgraded (!) to a very slow server in England, for 6 days none of my support tickets even have been opened. Support chat kicks me out every time ( tried for 1.5 hours).
So, basically, there is NO SUPPORT
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May 2023 by Egon S.
Absolutely horrible! I signed up with their email service and went to their FAQ to see how to setup my custom email with my Gmail account. Well, the video that is suppose to be there says 'Video Unavailable' meaning the video was deleted and never updated. Very bad sign they don't have an update help section. The worst of the worst was that their server which hosts their webmail interface went down within 30 minutes of opening my account. I was getting all sorts of errors where I couldn't login but just did 15 minutes prior. So I asked for a refund. When I spoke with customer service via chat (they don't allow phone calls, btw) they told me I have to contact them again on Monday to get a refund...Don't use this company. So many more options out there.
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April 2023 by Frank C
HORRIBLE. IF BILL DUE, THEY JUST SHUT DOWN EVERYTHING WITHOUT EVEN A NOTICE SOMETHING IS DUE. EVEN IF ON AUTODRAFT. THEN CANNOT ASK FOR BILL WITHOUT A PIN NO ONE HAS.
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June 2022 by Bill Waldorf
I have been a WestHost client for the last 8 years and their reliability and customer service has gone downhill in a big way. My site has been down for more than 24 hours on more than 3 occasions in the last 6 months. Their customer service is the worst!! Very rude and condescending. If I could give them less than a one star rating I would. I wouldn't recommend WestHost if they were the last hosting company on earth.
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November 2021 by Jim M.
Worst customer service I've ever experienced!!! if I could give zero stars i would. they don't seem to care about your business.
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September 2018 by Reed Cardon
Great customer service
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September 2018 by Bigg Paulie
Just canceled my service with them and was shocked how little they cared. The entire issue was that I could not find a web developer that would work with them and was asking to a referral so I could get my site built and they said "I just handle customer accounts I can't help you" I asked if they could go ask a supervisor so I wouldn't have to cancel and he said "they wont be able to help you either."
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September 2018 by Mindi Miller
I wish I would have read the reviews before I signed up with them. I like to use try to use local businesses as much as possible but these guys are an absolute joke and are not helpful in any way. I have called several times to get issues resolved and have been told "I don't know know maybe google it and it will help you" Guess what guys google cant tell me why you guys are scam artists all they can tell me is that you are.
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September 2017 by Richard Sellers
I worked here. Great atmosphere and business.
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September 2017 by Buzz Betz
Terrible, what a joke. Buch of young kids not taking your living and ability to communicate with your customers seriously. Don't even trust west host with your websites they WILL LET YOU DOWN !!!
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September 2017 by Kathie Sauer
In every instance, I have been thoroughly happy with the fast, professional service I receive.
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September 2016 by Jarrett Sorensen
I used to work here, and it was great!
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September 2016 by Skylar C
As a former employee, let me tell you a secret. No, you cannot ask to speak with a manager. Management has instructed technicians to not forward calls to them. You will almost ALWAYS be told they are in a meeting, at lunch, or otherwise out of the office. You will only be able to talk to the front line support, and no one else, unless you are connected, or are very pushy and the technician capitulates.
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September 2016 by Kronk
Awesome service across the board!
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September 2014 by Wil Crossley
I was a WestHost member for 10 years. But then the server on which my 14 websites were located went down including it's redundancy (or perhaps they had no redundancy). They claimed they restored all accounts to the new server from backup. However, none of my sites were ever copied over. I had to call them and wait 20 minutes to get someone to actually restore my sites (which they had publicly told everyone they had already done). Then I later discovered that all but 5 of my email accounts were also deleted and not restored. I cancelled my account but they would not refund any money that I had paid in advance. I don't know if there was a change in management or ownership, but their customer service just took a nose dive.
