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October 2024 by Efrain Villalobos
Great service, thank you!
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October 2024 by Paulo Muñoz
Very good care and very effective and fast service.
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October 2024 by Michael Clawson
I have had a few of experiences with this this dealership. Once looking at a car. The sales person was extremely polite and followed up according to the schedule that I set a not aggressively. The other 2 times was with parts and service. My last visit was with Ben, a service manager. WOW! What amazing service. Great communication. And worked hard to make sure I got what I needed to make sure my wife's car would be safe and reliable for years to come. Kudos to all!
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October 2024 by Stephen Liddle
Thermostat issue was under warranty. Handled quickly, no muss, no fuss. Service department was able to take care of me the same day. I appreciate the friendly employees and the pleasant waiting area.
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October 2024 by Scott Benson
Ben took good care of me and we had good communication.
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October 2024 by Elizabeth Walch
Today’s service was great. They were able to go in and check my concerns and returned a nice clean car! I appreciate it Diana‘s help.
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October 2024 by Jeff Thompson
Had a problem with the service dept and the condition of the car, but they were more than accommodating to fix it back to new. Better experience than with the other BMW dealer. Diana is the best!
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October 2024 by Linda Eggett
Great service & knowledgeable technicians doing the work. Diana is excellent! Thank you.
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October 2024 by Glen J
I had a $1.5k repair while getting my oil change. The dealer charged $192 over MSRP for the parts. I feel like I have been cheated. This dealer has a monopoly on Utah, so I don't have other dealer options. I may investigate third party service. This may be my last BMW.
2 stars is for my feelings. Otherwise, the service was fine.
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October 2024 by Rafael Antillon
BMW of Pleasant Grove was every bit as great as I expected. I am accustomed to great service at my previous dealers back East and my new dealer did not disappoint.
Service was friendly and professional. The communication with my service advisor, Jonathan, was excellent, and my vehicle was ready to go at the promised time frame. I will be back to service my other vehicle soon.
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October 2024 by LADONNA ROLLINS
I was greeted very nicely and told where I could sit while they were fixing working on my car. They were very thorough and checking everything out. Sent me a video with everything and then sent me away with a smile. They did great.
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October 2024 by Dianne Hodnett
Love the service! White glove quality.
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October 2024 by Craig Nielsen
I was away from home on a road trip so was very concerned when my drive train light when on. Pleasant Grove BMW go me in the next day and gave me a very nice car as a loaner. The part I needed was on two week back order so they spent two days driving and checking it to make sure it would be safe for my long drive home. They also drove my car up to Park City, where I was staying, to swap out my car for the loaner. Thanks Pleasant Grove BMW!
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October 2024 by Scott Sanders
I would choose to work with a different service advisor next time. There are enough legitimate things wrong with cars and things break without stating that things that don’t need to be repaired replaced and saying that they’re unsafe to drive.
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October 2024 by Kevin Ellers
Fast friendly and helpful. Thanks
