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November 2022 by Jared Hartman
I always love coming here. The whole store always seems to have a killer sale/deal going on so you're able to get a lot. They always have lots of great selections and sizes and I've never had a problem with the very laid back staff.
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September 2022 by Melissa Feil
Every time I go to this location it's the same very rude store employee there. He got angry when I gave him a couple things at the register I had decided against even though I was buying a whole stack of other things and asked if I expected him to put them back. I was there a couple weeks ago and the same guy was very rude so it wasn't just an off day. I'll no longer shop here.
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November 2021 by Carter Rickett
Just a great group of guys really passionate about their job. Always great prices.
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October 2021 by Quinn Eichner
Just was asked to "make it quick " while shopping at 2:30 in the afternoon on a Tuesday because the employee had "like 60 boxes to unload" and was closing the store - for an hour, middle of the day.
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June 2021 by Jacob Phillips
The staff were great , the prices were awesome , and the designs were pretty dope , will definitely be back
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May 2021 by Kenneth Hixson
Salesman was extremely rude. Wife and I both had a pair of shorts and they had one dressing room and a lot of people there so we went in and tried on together and he basically yelled at us and kept saying I need one of you to get out now. Then kept saying now over and over while we rushed to get the shorts we tried on off and get back into our pants. Not polite or patient and did a thorough job of embarrassing us in front of other store patrons.. Will not shop this location again and actually left products I planned to purchase based on this experience. Never been treated like this at the traverse location in Lehi. Also, when we left my wife told me that the salesman asked her if I was trying on the same ladies shorts when she came out and was very sarcastic and rude. No reason to treat anyone like this unless your goal was to lose customers that frequented this store multiple times a year. Congrats, volcom, you did just that.
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January 2021 by Dillon Shaw
Always a great experience shopping at this store. The whole store is usually on some kind of sale. The customer service is also on point! Whenever I need a size that isn’t out they quickly check in the back. One of the managers, Josh with the long blonde hair, is especially helpful whenever I go in.
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December 2020 by Jake G.
Rudest customer service I've had in park city. Manger wouldn't take time to explain why all the inseam sizes were 32... Saying it "it wouldn't do much good to explain it".
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November 2020 by Viviana Hernandez
Pretty terrible customer service. Employees were unhelpful and rude. Got scolded for using a rod to get higher merchandise. The guy literally yelled across the store, “Hey! You can’t do that!” There were so many other ways an employee could’ve intervened, they could’ve said, “Oh, let me help you with that, please let me know if there’s anything else I can get for you,” but everyone in there was so unwilling to help us at all. There was a jacket we were interested in, and asked if there were other available sizes. The employee gave us no options of other stores or online, just told us that it was impossible to get the jacket in the size we were looking for. Found something else, (had a stain on it, but wasn’t too bothered by it), checked out, and asked about military discount; was flatly told “We don’t do that here.” Worst customer service I’ve had in probably years.
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March 2020 by The Argentine Pace
The people who helped us were way down to earth and I DID NOT feel any pressure to buy anything from there, even though I was in the store for a good while. I really liked this location
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February 2020 by Jill Ansted
I have visited this store several times in the last year. They have the friendliest employees. The greet you when you walk in, ask if you need help in finding anything and they also seem happy. My last experience was 5 stars. Way to go Alex and Brendan.
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January 2020 by Tyler Jones
Great pricing and great customer service!!
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December 2019 by Viviana Witt
Pretty terrible customer service. Employees were unhelpful and rude. Got scolded for using a rod to get higher merchandise. The guy literally yelled across the store, “Hey! You can’t do that!” There were so many other ways an employee could’ve intervened, they could’ve said, “Oh, let me help you with that, please let me know if there’s anything else I can get for you,” but everyone in there was so unwilling to help us at all. There was a jacket we were interested in, and asked if there were other available sizes. The employee gave us no options of other stores or online, just told us that it was impossible to get the jacket in the size we were looking for. Found something else, (had a stain on it, but wasn’t too bothered by it), checked out, and asked about military discount; was flatly told “We don’t do that here.” Worst customer service I’ve had in probably years.
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September 2019 by Tania Cruver
My friend and I shop here a lot and we’ve never came across any issues before. Today however I tried on some swimming suits and after I decided I didn’t want them I put them on the rack near the fitting room. As we were leaving, Josh asked us wether I liked any of the swimsuits, and I said no, to which he replied “have a nice day.” After we left the store and made our way to Nike, Josh (the guy with the long blonde hair) came in there demanding to look in my bag, he was treating us as thieves in front of many people in the store. When he saw that there wasn’t any of the merchandise in my bag, he proceeded to scold us about how young people always steal, and what etiquette I’m supposed to have once leaving the fitting room, he handled this very inappropriately, and in a different business. He could’ve handled the situation appropriately, in Volcom instead of causing a unnecessary scene in front of many people at a different store.
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February 2019 by Brendon Norton
Went there for the Presidents Day sale. They were having a sale that said 40% off ENTIRE store plus an additional 20% off. My intentions were to buy snow clothes and other items. I found out that snow clothes were not included which makes up almost HALF their store. Pretty contradicting sale and is unfortunate that we drove from SLC to go here. First and last time I will be going to this store.
