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February 2024 by Mary Anne F.
Unfortunately, our experience mirrored one of the other reviews: Apparently great at the initial consultation, but then an abrupt shift to little to no communication, no photos or videos, clinicians running late, and appointments getting shorter with no explanation. I did not like, either, how their list of recommendations included snake oil treatments. We trust experts to help us make decisions about our pets' care, and it's a violation of that trust to hype nonsense treatments. When I approached the staff about some of our issues, there was no acknowledgment of our specific concerns, just a brusque offer to refund the balance on our punch pass. I accepted, but it seems they forgot to actually put the refund through. It's unfortunate, because there aren't many places that do acupuncture. I will say that our little guy seemed to improve somewhat. I think the acupuncture and hydrotherapy they offered was helpful. Still, I'd look elsewhere.
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September 2021 by Tiffany S.
Great at first, communication good, they gave me a video and the doctor talked to me, however after I bought the punch pass, that was recommended, the communication stopped. The appointments got shorter and shorter. After four more appointments and zero communication, even after asking for feedback on how he was doing, I realized that the genuine care that I felt the first day was just to make the sell. I don't know if it's because there are so many different people working there, or that they don't take good notes, but for instance they would tell me that they were going lower the water and then the next appointment tell me the same thing, as if they hadn't done it. Not great costumer service!
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October 2020 by Shawn S.
Terrible people. They believe they're gods gift to earth because they offer limited free services to Humane Society. When we missed an appointment because of an emergency, instead of talking to us, they whined to Humane Society and put them in a bind and had foster puppy taken from us. Note Humane Society's own vet said puppy had improved and were distraught about the situation. Now our other dogs (house has 5 now) are anxious cause they're missing their new friend and we have no ability to explain it to their poor souls. My boyfriend and I are in tears. I would never willingly use them and are proof that dogs make better people than people.
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July 2020 by Kim Peterson
Excellent care for my 14 yesr-old Samoyed with a damaged CCL. He could barely walk and was too old for surgery. After two months of weekly therapy, he is almost all of the way back. Thank you! Friendly and caring staff.
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May 2020 by Tammie Sanderson
Everyone is so friendly and made me feel so comfortable as a first time patron. The doc kept me informed and the staff was very helpful and kind. I am so excited to bring my pup back.
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March 2020 by Angela C.
My 75 pound lab mix tore her ACL and had TPLO. I didn't feel great about the recovery plan the vet had set, so I called Utah pet rehab and boy am I glad I did! Zoey went from heavily limping and not using her leg five weeks post-op to using it better and better each time we went. The underwater treadmill sessions saved her! I really don't think she would have healed as well without it. It's an investment, but I already invested in her surgery so it was worth it. Everyone is kind, knowledge, and so great to work with. They truly care about your pets! I can't say enough great things!
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November 2019 by Dawn B.
If your dog is in need of rehabilitative care or physical therapy this is the place to go. The whole team is wonderful and truly cares about each pet's individual needs. I have a senior dog with an assortment of health issues. I had been taking my dog in for rehabilitative services for years in another state. After moving, I was worried I wouldn't be able to find a care provider that would be as good. I was wrong. Since moving / changing providers my dog's physical mobility has noticeably improved. Post laser and acupuncture sessions at Utah Pet Rehab always bring a noticeable physical improvement in walk and sleep habits.
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November 2019 by Alberto Muñoz
Everyone is very friendly, and so nice. Very thankful that they are helping to get my baby girl back on her feet.
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September 2019 by Becky Avery Brennan
Great caring staff. My dog loves everyone.
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April 2019 by Kenzie T.
I love how well they take care of my sweet boy. He is treated so well, and they really care about his health. My only regret is that I didn't take my pup in sooner. I've already seen improvement in only two sessions. It's amazing!