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February 2024 by Sasquatch Works
Horrible experience with getting some documents printed in color. Customer service is very important to me, and the customer service was terrible. The price paid, despite a discount coupon, was egregious.Honestly, I'll buy a color printer before I ever hire Staples to do any printing for me. Yes... the experience WAS that bad.
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February 2024 by Devon Holland
The staff was amazing, shout out to Traci S. at the copy and print center for helping us with everything. She was awesome !
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December 2023 by Chris Bachman
Just found out that Staples no longer gives credits for returning used print cartridges, unless you first complete an online form, that they make really hard to find. Seriously!? No notice at all. They never told us that after we have been returning them for credit for years...they just changed it. They were happy to take our returned cartridges in November and never said a word. Only found out in mid-December that the rules had changed. Called CS and got somebody in foreign country who barely spoke English and all they could say was..."Sorry. Thanks for the cartridges but no credit."It may only be $10 but do you think I will ever buy print cartridges from them again? Nope. Think I will buy supplies from them again? Nope. Amazing how easily a company can blow their relationship with a customer through cost cutting and indifference. See ya, Staples. bye bye.
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October 2023 by Becky Fuys
Their copy & print is so accommodating! Stopped here to make a last minute print on my way to an event and they let me print on card stock on the spot! Didn’t even charge me to reprint it when the formatting cut off some of the edges. Customer service is incredible!
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October 2023 by Tony Freeman
I went here just for the Amazon drop off. There are several signs on the drive to the store promoting this service. It took about 29 minutes because the drop off is at the copy center and that’s busy. No disrespect to the store but if you want a quick return, go to Whole Foods.
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September 2023 by brooke martinez
Update: it is 7:45. She started on my husbands at 7:45 and claimed her computer went down and made a phone call to another customer saying she was working on their order for over an hour and she still cant get the format to work. She handed me mine at about 7:35 and alot of them are not cut properly at all. She made sure to give my husband about 2000 of his because they were messed up but mine she did not quality control what so ever. I left that stack on the counter and left. Waste of time and money. First impressions (business cards) to people could make or break a business. Poor quality doesn't look good on a new business.I would like to preface this by saying I worked for staples for a few years in Colorado, mainly in the copy and print center and also some on the floor and as a cashier. We are also here for a very short amount of time and rented a car for 1 day to get all of our errands done. I have never received such service at staples and I am honestly appalled. My husband and I both had same day copy orders placed at 1pm 09/20. I know that even on a busy day, it does not take 6 hours print and cut 2 small orders of business cards. Especially in a small town like Park City, UT. We came up to the store in Park City, UT from Riverton, UT and arrived at 5:45pm for an order that was placed at 1 pm. We both wandered around for about 5 min just to kill some extra time and made our way to the counter. She told me my order wasn't there as she was very brief and to the point. She couldn't even find my husband's. When I politely asked her at least how much longer she just said very rudely, it will be ready at 730. Yes, I understand that but I also asked very politely again is there any way I could get it sooner.- I do know there is a way and I do know there is a rush fee. I also know that there are MICH better ways about having that conversation. I was 10000% willing to pay that but she never gave me an option to pay a rush fee just said 730 and stopped talking to me all together. My husband then tried again to give her his confirmation number and she resorted to having to reach out to her manager to assist her. She never told us that she found it or even acknowledged us any further. Answered the phone and continued to ignore us. At this point we just stood there and stared at her until she curtly stated "oh we have his order" and then went back to ignoring us. Now we have to lay additional to extend our car rental to have it back at the salt lake Airport on time and we have to waste time waiting for an order to be completed. There was no customer service there and a complete lack of the staples core values. Retail is hard enough as it is but when someone has worked retail at YOUR company... just appalled.
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September 2023 by Paula Haberichter
We have used Staples on several occasions for print jobs for our business and have been extremely pleased every time. Tracy and Theresa in the print center are AMAZING!!!! They take customer service to the next level. Once when I came in and something wasn't exactly as expected, Tracy wouldn't stop until she made sure that everything was perfect, not only for our standards but for her own personal standards and for what she wanted to see Staples put out. That says a lot to me these days. Kudos to these ladies in your print center Staples. They deserve to be taken care of and at least a nice lunch on the company :)
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June 2023 by Boyd Stephensen
She should have 10 stars Teresa she get a pay raise and be the manager for all stores in utah. She knows what customer service is all about.
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February 2023 by Sam
Carly printed some baby shower invitations for me and they couldn't be more perfect. She was professional and helpful in every way. I will definitely use your services again.
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February 2023 by Kara Beal
What a crazy bad 24 hour experience I’ve just had with store manager Chris and the print department employees. One employee gave me poor information which I relied on when I placed my order; the next day another employee said she would email me a new quote—which she didn’t do. Chris tells me there are three print department employees and two of them were involved in messing up my order. Those are bad odds. My co-worker (without knowing this mess in the background) stopped by to pick up the prints, which had been printed without my approval, and she was shocked by the price—which the print department employee falsely told her I’d approved. (Of course I hadn’t approved it because I hadn’t received the email I’d been promised.) I tried to find a better solution for how to print my things (lower quality paper, smaller size, etc.) and Chris literally told me it was my own fault for my first order, like I wasn’t relying on the information his employee had given me, and he accused me of lying about my order when I placed it online. Shocking and insulting treatment. Needless to say, I didn’t pay for the prints and Staples is eating the cost of making them. There are other options for printing and I strongly suggest you use them.
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February 2023 by Nash Fowler
Carly runs the print shop like a boss, with a smile on her face and a joke up her sleeve. With her expert organizational skills and unbeatable sense of humor, Carly is the staple that holds the print shop together and keeps everyone in good spirits.
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December 2022 by Edward P.
I have always had a good experience at this store. Its hard to find good help in Park City, and the employees here always seem to be in a good mood and very helpful. In today's world you can't expect the same level of service you received before the pandemic, but at this store, the people who are there are respectful and do a good job.
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December 2022 by Rev. C McFarland
So, I bought an Epson 8500 printer a little while ago, and I needed ink... Online it said that they had the ink I needed, but upon walking in, I realized that they were mistaken.I wasn't able to get the ink I wanted, but I was able to find a few other office products that I'm going to need in the next few days.I would talk about customer service, but I didn't really talk to anybody until I went to check out.They have quite a few options, of things to select, but I'm a bit irritated that they don't have the ink I was hoping for
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November 2022 by Great E
Much better than the last time I was there. The employees were helpful.
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October 2022 by Michael Mimbach
Trevor was very helpful, recommend this staples to everyone. Why isn't Trevor the gm yet?
