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October 2024 by Jonny Scott
Got there at 4:30 it closes at 5 door were locked they would not help me
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October 2024 by John Hagin
Customer service is terrible. My wife sent a defective pair of earbuds back to them in July and has yet to hear from them 4 months later. Customer service is impossible to get in touch with using their website.
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October 2024 by Iancu Alin
Well, nice Easter egg on the Crusher Evo
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July 2024 by QM Travels
Yo! I’ve been wearing Skullcandy headphones for years and love them but this review is about the STOMP speaker. I’m going to a lot of events this summer and needed something that bumps. I called their helpline to ask some questions and I spoke with a guy named Benji. He assured me I’d be stoked and even he was stoked I’d call to inquire. So, he gets these stars too!
But, for sure, the STOMP does BUMP. I’ll probably buy a second one since they link together and can more than double the party. Don’t walk, run.
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June 2024 by Clinton Of Donald
I've been buying Skullcandy products for years from general retailers, as they have generally made a decent product for a competitive price, though my recent experience with the products and company has led me to decide that there isn't a good reason to keep doing business and the products just don't seem worth the money anymore.
I ordered a pair of HESH ANC Noise Cancelling Wireless Headphones in Black, the price was $134.99 before tax, and the eta was approximately 2 weeks. At work I receive a notification that my package has arrived, so I go home for my lunch break and take stock of my new acquisition, but what I received left me frustrated. My headset had not come, it was a Skullcandy product but certainly not the one I ordered, this being a commemorative gaming headset (Street Fighter II anniversary) that lacked any of the features I purchased the HESH for in the first place.
I contacted customer service within minutes of opening the package, which to their credit the CSR set about trying to correct the issue immediately, a shipping label was printed and it was sent back the next day.
Fast forward 27 days, I still hadn't received my purchase, so I inquired with customer service again as to whether they had received the package and when I could expect the correct one to arrive, at which point they asked if I would like a refund (which I honestly should have taken), to which I responded simply "I just want what I paid for".
After about another week I receive the headphones that I purchased, unboxing was more than a little disappointing.
For around $150 all together (and 2 months of waiting) I received a headset seemingly designed to be uncomfortable, the actual headphones sit on top of my ears rather than around them (note that I don't have huge elephant ears by any stretch of the imagination), the padding around the ear pieces and arch in between is minimal and provides little to no support, while the overall construction appears and feels cheap/brittle.
So I contacted customer service again, stating that the product was ultimately not going to work for me, citing concerns about it too easily being broken by accident and that I have no use for it as is, though as of writing this review, another two weeks have passed without a response.
I'll be calling in the morning to make clear that I don't want this thing, and I won't be having any talk of it being "past the return by date", I didn't even receive the thing until almost a month after that, and I have documentation of the problems I've been having with this order.
As an aside, I was given a pair of 3M "WorkTunes" headphones which are much more comfortable, far sturdier in construction, block noise more effectively and the audio quality isn't noticably different, which is all pretty annoying considering I looked it up and these things are less than half the price of the HESH.
In summary
Hadn't bought anything directly from Skullcandy in the past, but I've liked their products and used them for a long time, so of course they're my first choice for an affordable and effective listening experience, but both the product and service* (slight caveat) I've received have been disappointing.
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June 2024 by Dhrub Choudhary
This is scam i bought two airbuds together and they sent me one and i was trying to contact them no response
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June 2024 by Daniel Reyes
Paid for a warranty on the RAIL ANC…. Buds stopped working after 5 months, sent them back…. No new product, no call back, no offer of a refund. They made me responsible for every aspect of their “warranty” and ultimately I end up out of about $150 and without at least one working earbud lol ?
Garbage products and garbage customer care. Never using Skull Candy products again and will advise friends to do the same.
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May 2024 by annie bogart
I had a pair of skullcandys that had broke and Benji was so helpful in getting them replaced! Thanks benji!
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February 2024 by Jacob
Got myself a pair of the crusher evos, must say they are pretty nifty. Good sound and enough bass to cause a stroke if given to a small french child. 10/10 would buy again. xd
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February 2024 by Evan Mackenzie
SESH Evo charging case stopped working after one month.No way to explain that I didnt keep the receipt on your return software....One month and they go bad? Really?
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February 2024 by Silent Explorer
Very good products, my Crusher EVO have been with me for quite a while.But it would be nice if Skullcandy got the app under control. I still can't connect my headphones
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February 2024 by Shay LaBelle
One headphone is always broken!!!! These suck! I’ve tried 2 different kind and both suck! Always having connection issues or charging problems. I’ll never buy another pair! Booooooooooooooooo
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January 2024 by Luke Jackson
Luis and Benji were very helpful and attentive. Great customer service and great products!
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January 2024 by greg goode
I’ve been trying to make contact through your website to try and get a charging cord for my earbuds that I have never received. Nobody is responding. The buds are useless without the charging cord. Why won’t you send a cord. I am posting this in hopes someone responds.
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December 2023 by Chris Ramos
I have some SkullCandy Crusher Evo and they are the best headphones if you are a Bass fan, keep up the good work SkullCandy
