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June 2024 by Meaghan Lenigan-Kanagy
I have been a membership client for some time.
A new massage therapist touched me in an unwanted way - stay away from Joe!!
Keep your daughters away. H
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September 2023 by A Smith
New management/front desk has been fabulous. So happy to see things turning around here, and can’t wait to be back!!!!
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September 2023 by Olympia B.
Worse company ever. Tricks you into buying a package and then there is no availability. If you do get an appointment, you can't cancel online and have to call and wait for hours to get simple answer. AVOID AVOID AVOID. (PS. I never write reviews but felt it necessary to share how horrible this place is) NEGATIVE 5 STARS!
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August 2023 by Jeff Smith
Absolutely appalling how they lure you into a membership, making you believe you can have a monthly session. However, appointments are near impossible to get on a regular basis. My wife and I both had memberships, but the ability to have a massage on a regular basis is impossible. They have needed more therapists for well over a year, but fail to fill staff openings.
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July 2023 by 21 Sus Apartments
New management/front desk has been fabulous. So happy to see things turning around here, and can’t wait to be back!!!!
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July 2023 by Mischa Y.
Glad to see this place is in better hands now. Pepper and Vereniz have been nothing but pleasant and helpful at the front desk, clearly working hard to turn things around.
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May 2023 by Louis Sclafani
Want to know what a poorly run franchise looks like? Look no further than Massage Envy Park City. Called at least 20 times in the last three months to make an appointment for my May visit to Park City. No one EVER answered the phone and no one EVER had the courtesy of returning my messages. My local branch even tried calling for me but they couldn't get through either. My local branch did tell me I could make an appointment on line, but if I had to cancel I had to call in, there is no way to cancel on line. Since no one EVER answers the phone or returns calls I couldn't take the chance. Luckily there are plenty of other options for a massage in Park City.
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May 2023 by Brad Iverson
Takes money but never has appointments -- no appointments available week after week after week. Avoid at all costs.
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April 2023 by Kristy S.
I have been a member here for many years. The reason for the 4 stars instead of 5 is because I was really pissed when they upped the price of the membership to $80, and I think I should have been grandfathered in and kept the old price. But, Heidi gives fantastic facials and she keeps me coming back.
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March 2023 by Jessica Davis
I should have known better than to trust the person at the front desk who told me we could cancel a membership with 30 days notice. I called today to cancel because we can't get appointments, other than to wait for them to notify us of cancellations. I was told "it's a binding contract for 12 months... no cancellation option." I'm not sure what it's like at other ME locations, but this one has really gone downhill. Don't get scammed into buying any sort of membership.
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March 2023 by Greg Guster
Avoid at all cost. I have a $300 gift card that I'd love to use, but nothing is ever available, ever. After multiple calls to this PC location as well as corporate, nothing has changed and basically my wife spent $300 on nothing. BBB complaint is next, this place is a fraud.
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December 2022 by Sarah Mangano
What a joke. I have a gift card and have tried four times to use it with over a 2 month wait list. Today I was told that there were no openings through February?! I was happily offered a facial. Will try to sell on-line
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November 2022 by Brandy Cordwell
I can never get in or make an appointment. I bought a $200 gift certificate and now they can't honor the certificate in Park City Utah. I can never get through on the phone, the website is horrible to try and make an appointment is next to impossible. I've gone to the location a few times to make the appointment in person and the door is always locked and the lady just waves us away as she is on her cell phone. I want my money back.
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July 2022 by jan ehrenkrook
Not good. Extremely hard to get an appointment. Months ..,
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May 2022 by Craig Roberson
So far not impressed. I bought a package deal for my husband for Christmas. I have yet to have them answer the phone to make an appt . I could show up in person to make the appt but this isn't convenient. This is not the optimal way to run a business. Tried to do it on line and there was never any openings. Very disappointed. I will most likely lose out on the 300 or so dollars I spent as they will likely not refund me. They lock you into these deals that are supposed to save you money then they give you a deadline to use them. I will never recommend this place to anyone.
