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October 2024 by Ryan J. Van Seters
Warranty on pants? Yes please!
I love my Lucky’s! Only place on the watch mountain range that I know of to get them. Got in a pair in California a little less than a year ago, knee blew out recently. These guys swapped them out and gave me a killer deal on another pair.
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May 2024 by Grace McDonald
Very bad customer service. Did not say a single word to me, my sister, or my mom when we walked in. Worker was very nice to other customers in the store and helpful to them but never spoke to us. A welcome in wouldve at least been nice. Gwendolyn was the sales lady and we would have appreciated a smile at the very least.
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January 2024 by Terri Driedonks
I love Lucky clothing!
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November 2023 by Dawn A
This store has wonderful staff and the loveliest Boho clothing! ❤️
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November 2023 by Kristopher Pacque
Store personnel very helpful, excellent prices
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November 2023 by Dawn Anglin
This store has wonderful staff and the loveliest Boho clothing! ❤️
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October 2023 by David
Quality jeans at a reasonable price
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September 2023 by Van
Typical outlet,See something cute ✔️Like the price ✔️See your size ?
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May 2023 by Jeremy P.
Very disappointed about my last visit to Lucky Brand in Park City earlier this month (May 2023). My wife and I decided to enjoy a nice day in Park City while shopping at the outlet stores. Overall a very pleasant experience, that is until I got to Lucky Brand (the name is deceiving). I went in alone, grabbed some stuff to try on, went into the changing room, closed the curtain and within a minute one of the ladies working there opens the curtain, without even asking if anyone was in there, and tells me that this dressing room is taken. I look around, and there's nothing in the room, but ok, I go to another one. She comes over a minute later and says, "hey guy, everything alright in there?" She then proceeds to call me guy for the remainder of my time in the store, while addressing other patrons as sir and ma'am. I'm wondering what makes them sir and ma'am and me guy? I was well dressed, quietly browsing, bags in hand from other stores, but somehow I was "guy" and nothing else. My wife came in about half way through all this and gave me a funny look after the 5th "guy" she heard. I was bothered as to how rude this person was, so I called customer service to give them my opinion on using the word guy as a greeting. They took down all of my information, and never called me back. Out of curiosity, I called a week later to see if anything had happened, and they said no response yet from the resolutions people (I forget what they called them), and that was a week ago.Bottom line, if you ready my reviews, I'm pretty fair whenever I go out and decide to offer my inputs. Mostly good reviews, but every now and again, even this "guy" has a tolerance limit to bad customer service.
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April 2023 by Alexander Schenck
I recently had the pleasure of shopping at Lucky Jean store and was lucky enough to have Robin as my sales associate. Despite the store being about to close, Robin greeted me with a warm smile and went above and beyond to ensure that I had a great shopping experience.She took the time to help me select a belt after i picked out my jeans including looking through the clearance items. What really stood out to me, was Robin's friendly and accommodating attitude. Even though the store was closing soon, she never made me feel rushed or like I was inconveniencing her in any way. Instead, she made me feel like a valued customer and helped me find everything I needed.
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March 2023 by Austin R (TFB)
Very helpful staff. Jeans are hand made so you'll definitely want to try on three to four different pairs and sizes to find the ones that fit you perfectly. They last forever, so the pair I had on they didn't even make anymore.
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December 2022 by Chia Pet
Great denim, one of my favourite clothing stores
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October 2022 by Marty Clayton
Staff was kind. Prices were great. This was my first visit to a Lucky brand store and it was pleasant.
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October 2022 by Susie Dennis
Love the store
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August 2022 by Tatiana Talbot
Whoever the guy working there last night (7/20/2022)was, he made me never want to shop there again or call ahead and make sure he's not there. He was rude, didn't want to exchange my jeans because of an email address, which he didn't even ask if we had (we did). We were able to exchange them in the end but he has no customer service skills or people skills whatsoever. I gave a three star rating because everyone else I have come into contact with is great, especially Gwendolyn.
