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November 2023 by Elizabeth C.
I struggled to get the correct size. I have been a size 10 for over 50 years and had to return your 10 for a 12, then for a 14, which is a size I've never worn. I persisted because they seemed to be a quality brand. I took them on a trip to Vietnam and was immediately unhappy with them. They became stretched out and baggy. Very uncomfortable in the warm weather and they looked incredibly frumpy. After washing, they were full of wrinkles and would need to be ironed to look decent. I don't expect to have to iron a pair of pants for hiking wear. I was counting on a wash and wear situation while trekking in Northern Vietnam. This is something I could not have discovered until I actually wore them. I had a similar issue with a pair of shorts from LL Bean and they cheerfully took them back and refunded me! This gives me confidence to buy a product from them and know that if I am not satisfied, my money isn't wasted. Go with a more trusted brand! They will not refund your purchase if you are unhappy! The quality is not good!!
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October 2023 by Devin Wright
Love the brand, horrible retail experience. Stopped in and tried on some shirts and pants. Staff told me not to touch the bins to find my size as “they like the way they keep them”. Got my size, tried on and then went to checkout. Staff at counter just stuffed my gear in a bag with the arms hanging out and handed to us. We later kept “buzzing” going into other retailers and thought was a coincidence. Come to find today when I put on new shirt they didn’t even take the security tag off! I know economy is tight and staffing is hard but for a flagship resort store to have this kind of service is a terrible way to represent the brand.
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October 2023 by pl moose
It is difficult to find a retail Kuhl store. I was in Park City and realized there was one close by. This store is excellent and Sam Watson is an awesome employee. I explained what I was looking for and Sam took the time to show me all comparable selections, in the store and on line. Even when I emerged from the dressing room, he was immediately back to assist. It is very rare to find a store with this level of customer service. Stop by and see Sam, you won't be disappointed....
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October 2023 by Ben
Great, though expensive, clothes. Given it's a Salt Lake company it would be excellent to have a store in Salt Lake City
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October 2023 by Jennifer Reed
The Kühl store in Park City has the very best selection of Kühl products and their staff is knowledgeable, friendly, and helpful. Kühl hires cool people.Now I want to talk about Kühl's products. In the early 2000s my husband fell in love with a lightweight and soft wool jacket made by Kühl embroidered with the Snowbird ski resort logo. It immediately became my husband's favorite jacket.In 2006, after a week long hiking trip a family member with good intentions put my husband's jacket (and his down sleeping bag) in the washer and then the dryer. [Insert very sad emoji here.] My husband was super bummed his favorite jacket shrunk. Luckily for me, the jacket was now my size and it became my favorite new jacket. I called the store at the Snowbird resort to see if I could buy a jacket to replace the one my husband bought years earlier. They said they didn't have it anymore but gave me the phone number for Kühl so I called Kühl and explained what happened. While they still made the jacket, they didn't offer the embroidered jacket anymore. Now for 99.99% of companies that would have been the end to the story, but Kühl went above and beyond and embroidered a new jacket for my husband!!!! My husband was absolutely overjoyed to receive a brand new verion of his favorite jacket.We've continued buying Kühl products over the decades and were thrilled to see a Kühl store was opened in Park City. This summer we made our way back to Utah and bought more products from their store. When we got home, I put on my new Kühl overalls and one of the strap buckles broke and I realized it was the first time in over 20 years that something on our many Kühl products broke.I reached out to Kühl and they directed me to fill out a warranty and repair form on their website. They sent me a shipping label so I could return the overalls and a few weeks later, the overalls arrived repaired and in great condition. I love those overalls so much that I wear them way too often but always have a big cheesy grin on my face because they're the best overalls ever! Plus, I get lots of compliments on them too.Kühl makes apparel that LASTS...for decades. They stand behind their product AND their employees are a great reflection of the fantastic brand they represent.Kühl, way to set the standards on how to build a great product, hire smiling empoyees, and create deeply loyal customers!PS - Here's a photo of the Kühl jacket with the embroidered Snowbird ski resort logo after being worn for 15 years. You can see it still looks fantastic. If I aged as well as our beloved Kühl products, I share a more recent photo as the jacket still looks new after 20+ years of use.
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July 2023 by Connie S.
My first time in was a great experience! The entire staff was so accommodating, friendly and professional! Everything I bought has been fantastic! I love the fit, and breathable material! I enjoyed wearing my long sleeve hoodie on my hot horse back ride, and never felt hot! Best find ever! Great quality clothing that lives up to weather and washing!
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May 2023 by J Thomas
Best clothes and staff on the planet!
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May 2023 by Timothy H.
Nicht Kuhl, Not Cool, Customer Service is a serious detractor for this company. I have enjoyed their clothing, but recently I had an issue with the delivery of a pair of Pants, Revolver, Series. The order never arrived. Apparently it was delivered to the wrong address. When asked for a replacement or a refund, Customer Service said they would not do either until FEDEX completed an investigation into the failed delivery. That would take 7 days, after already waiting 7 days for the order to arrive. So, I am out 2 weeks now and the replacement order would take at least another 7 days, if it arrived. That is not cool and it is not good customer service, especially for such an expensive pair of pants. My recommendation is do not order from the Nicht Kuhl company, but go to other retailers carring the brand. I ordered the same pair of pants from Backcountry and got them for $20 less and in 3 days. Now I am still waiting for Nicht Khul to complete their "investigation" and refund me. This is my last transaction directly the Nicht Kuhl. Auf weidersehen, Nicht Kuhl!)
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January 2023 by Haley Segura
I wear my Kühl gear every single day.Ann, Spencer and Lauren helped me out and made me feel so special. They deserve the world.
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December 2022 by Andy Willis
Derek and Franklin were great at guiding me to rain gear for use when riding bicycle. Very welcoming, efficient, and friendly staff. Thank you. Best regards, Andy
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November 2022 by Michael R.
Kuhl makes nice outdoor gear. Well fitting and it lasts. I'm torn with how many of their products are Made in China.
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October 2022 by Robyn Reilly Chancey
This week my friend and I spent a day shopping in Park City. Without question, the highlight of our day was our experience at the Kuhl store. Lauren, Jared and Jack were super helpful, friendly and funny. I love Kuhl clothes, but what I love even more is excellent customer service. These guys hit the nail on the head. Smiling faces make everything better. This store has a wonderful culture and I want you all to know how much it’s appreciated. ?
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September 2022 by Rachel James
Great selection of quality clothes. Sandy and Spencer were extremely helpful and friendly! Would highly recommend stopping in.
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September 2022 by John Hunter
Unique stand alone location for this great clothing line. Helpful staff who don't over-sell.
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September 2022 by Stacey B.
I purchased shorts and returned them. The total purchase was Subtotal: $79.00 Shipping: $10.75 Tax: $5.03 Total: $94.78 They refunded 75.50. check your return credits.
