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February 2023 by Edgar Galvan
Took my Ford explorer in for a weird sound. Service Manager Roberto made sure his crew got to the bottom of the issue and fixed it right away. Great service. Highly recommend this dealer for any service your car needs.
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February 2023 by Austin Matheson
Finally! A dealership with great customer service. Alex was great with keeping me informed on the status of my truck as well as the issues that had come up. After dropping my truck off late because I wasn't going to make it home, they were able to get my truck fixed by the next day without having an appointment. I wasn't expecting to have my truck for at least a week without the appointment. Then we found that the dealership it was at a few weeks prior for the same issue had put in the wrong parts in all my cylinders. Once I new Karl Malone had all the parts in stock, I left my truck to have them fix everything else that the other dealership had done. And to my surprise again, the truck was done the next day. Alex sent me a picture of the parts they put in compared to what was put in by the other dealership. I was able to take the information and picture to that dealership and that refunded me for all the work that the Karl Malone location charged for. Roughly $1300 refunded. I'll be going to the Karl Malone location every time. Thanks again guys!!
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February 2023 by Hoss
We drove 9 hours to pick up our vehicle so they made sure to have all of our paperwork ready so we could get back on the road as quickly as possible. Marcus and Simon were great to work with and made the buying process as smooth as possible. I will definitely call these guys again when I'm ready for another vehicle.
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February 2023 by Rudy Thomas
Man Brandon was amazing. He literally made the car shopping experience incredible. Super patient and knowledgeable. But also honest if he didn’t know something he didn’t make anything up. I felt like he was working for me ever step of the way. Excited to do business with Karl Malone dealerships for years to come.
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December 2022 by anthony b.
Waited 2 and a half years for the delivery of a customized Ford Bronco. Finally arrived and everything was perfect except they omitted the most important package/option of all: The Sasquatch package (most expensive option available and the reason we bought the vehicle for the off-road capability). We have confirmations from them regarding the build and they still delivered a very different vehicle. Granted they can still sell this vehicle for way above our guaranteed MSRP, and I just have to believe that our mixed race relationship played a role. Btw, no interest in resolving......
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December 2022 by Cathie Fieguth
I can not recommend this dealership. I bought a car from them back in June of 2022. They tried to get us to sign an optional anti-theft policy. It was an optional expense. We did not want to pay that expense of $299.95. They were to lazy to rewrite the contract and said they would send us a check.I have a signed and dated document that was sent back with the contract. We have never been paid the optional charges. We have tried several times to get the refund and have failed. You owe us $299.95. Pay up!!!!! Catherine Fieguth
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November 2022 by Lyndsey Lafay
Andy was such an I incredible help. I had a million questions and I wasn’t even sure which vehicle model I wanted. Andy bent over backwards to make sure all my questions were answered and that I left with the car I wanted! He also did great making sure my husbands wants were met as well. The financial team did great as well!
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November 2022 by Maggie Fish
I had a wonderful experience purchasing my 2021 Ford Bronco. I feel very well taken care of. I am a forever customer at Karl Malone Ford in Park City. Andy and Brandon were really great to work with. I will be back for my next vehicle purchase.
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October 2022 by Krista Price
Andrew was Amazing!! He found the prefect truck for us. He went out of his way to keep us informed. Very easy to talk too and he Listens!! Best buying experience we have had in a long time. Thank you Andrew and Karl Malone Ford!!
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July 2022 by Cefouryou Shitfa
I recently purchased a Ford truck at Karl Malone Ford dealership in Park City with a true five star service. Jason was my salesman and Marcus the store manager were superbly dedicated and attentive to my needs without the familiar pushy car salesman attitude. After many car and trucks purchased through the years this transaction was the most beautiful process I can remember. This dealership has an incredible team to take care of your purchase and even the finance guy Alex was totally awesome and resourcefully informative to my needs.For sure my next purchase will have to be at Karl Malone dealership in Park City.Kudos to everyone there!!!!
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July 2022 by Mark Lehmkuhl
I have bought and owned roughly 12-14 new cars from various dealers around the country, and the service i received from sales mgr Alex and salesman Andrew was as great as i’ve experienced. I traded in a vehicle that was a challenge, and Andrew spent a day driving it to dealers in Salt Lake City 40 miles away to get the best price for my trade - above and beyond the call of duty. Will not hesitate to give them my business down the road.
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July 2022 by Ace Long
I exclusively by my cars from Jason. He makes the experience so effortless and is like none other! They are extremely helpful and kind. The Karl Malone staff is the nicest dealer staff I’ve ever come across. Keep up the good work!
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July 2022 by javin2244
I really enjoyed working with Scott Nelson to buy a car. He got me exactly what I wanted and it was a great deal. He made the whole buying process a breeze and made me feel at ease. I will come to him next time I purchase a car. I recommend him highly.
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June 2022 by Lacey Nelson
What a great location! The staff are super friendly and knowledgeable. Scott and Alex are great guys to work with. They made buying my car super easy and took great care of me. I highly recommend this location and any other Karl Malone location.
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June 2022 by Cynthia Wilburn
Scott Nelson is a great salesman. We had an appointment with him. He was prepared with the maintenance history on the van. He was able to answer all questions. He let my husband put his computer on the van and it checked out perfect just like Scott said it would. I will definitely recommend him to my friends
