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March 2024 by Hadco Dispatch
When we first purchased our water system with WaterQuest my wife and I where completely satisfied until they came out and installed the system. We received almost everything that was told to us in the initial sales pitch. However after the install we did not receive items promised as part of the sale. My wife and I have called on several occasions left several messages with no answer. So like true salesman fashion they tell you things to make the sale then once the sale is complete and they have your hard earned money they don't give a rip about you. It has now been over a year and I still have not heard from WaterQuest nor have we seen the products promised at the point of sale. So now I guess I am going to have to take legal action and maybe WaterQuest will be giving me back all of my money due to breach of contract. Other than that the water system is wonderful they just do not follow through at least in my case.
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March 2024 by Collin Faught
I couldn't be more pleased with the service provided by Waterquest. From the initial consultation to the installation of my water softener, every step was handled with professionalism and efficiency. The team was knowledgeable and took the time to understand my needs, ensuring I got the right solution for my home. The installation process was quick and easy, and the results have been fantastic. My water quality has noticeably improved, and I'm already seeing the benefits. Thank you, Waterquest, for your outstanding service and expertise! I highly recommend them to anyone in need of water treatment solutions.
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February 2024 by Marcos Oak
Rob, Garrett, Rusty, and Wes were all amazing! They were incredibly helpful and kind through the whole process. Walked me through it and explained everything. Definitely a 5 star review from me, awesome experience.
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February 2024 by Fatai Tuifua
Thank you so much for your stellar work. Installation was smooth, fast, and ON TIME. They were accommodating to my questions and were very informative. I can shower in peace knowing the water is going to be soft and healthier. I live in Magna and their water is hard hard. Thanks for walking me through this process and being so easy to work with.
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February 2024 by Katie Johnson
Ignored a "no soliciting" we have very clearly displayed near our door bell. The sales rep also left his car running in the road with the door open, which I thought was odd. He didn't have any identifying insignia on his clothes or any type of lanyard. He gave his spiel and told me that WaterQuest was scheduled to be in our area for the next two days and "works with new residents to determine water quality". We aren't "new residents", so they must be buying home owner lists from somewhere. I asked him outright if he or WaterQuest were associated with any of the utility companies or the city I live in, to which he said "no". That was all I needed to hear.It's obvious this company uses predatory tactics to trick unsuspecting people into using their services; If I hadn't know what to specifically ask, I would have thought that he was at my house on official business based off of the way he initially phrased things. Unethical and shady!
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September 2023 by Ellen Hersam
Excellent response time and work! When I had questions they were prompt to answer my questions and then stop by for a quality control check.
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August 2023 by Seth Bird
Absolutely horrible deceptive and lying company. They have come to my home within a week of me moving every time without fail. They show up to your house and pretend they are with the city to test your water. They lie and then take up over an hour of your time to scam you into a water softener. This business is a complete scam. Do not fall for this or use them for any reason.
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July 2023 by Magic Mapu
Great products wonderful customer service! Especially in love with our reverse osmosis! Who needs bottled water when you have one of these bad boys! Best product in the market
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June 2023 by Paulette Hance
LOWE'S EMPLOYEES WERE AWESOME-ALL AROUND. I TRULY HAVE NEVER EXPERIENCED SUCH WONDERFUL (HONEST) CUSTOMER SERVICE & GENERAL GOOD SERVICE ANYWHERE. I AM NOW A DEVOTED CUSTOMER. WATERQUEST TESTED MY WATER AND I LEARNED GOOD THINGS. THANK YOU ALL AT. LOWES!!!!!!
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May 2023 by Vincent Malmrose
Cade came over to do a water test and it was an informative, respectful, and overall fantastic appointment. I will 100% be using them for any water treatment needs I have.
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May 2023 by David Whitaker
Didn’t actually purchase from them due to bad financial timing but had a great experience. I worked with Kent Douglas, he answered all my questions and gave visual examples of how things worked. Very transparent and genuine. They were willing to be flexible for any budget needs and concerns. Will definitely be using them in the future.
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April 2023 by Pat Mccormick
WaterQuest dose excellent work!! They installed my Water Softener and the whole house has the most amazing tasting water and the shower water is so refreshing and soft. I needed help with my washer because it locked and I call WaterQuest, they don’t even install washers, but they helped me to find the right contact to help us. They go over and about and out of their way to help you. The go to company when you need help. Five Stars ⭐️ ⭐️⭐️⭐️⭐️
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April 2023 by S Rose Bitter
WaterQuest is great! I recently moved into a condo in West Jordan and Kent came in to do "hard water" tests for us. For free! He was happy and professional. I appreciated his knowledge and sharing the benefits of having soft water. We'd like to work with them in the future.
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April 2023 by Tommy Benson
Today was wonderful, he was very informative and showed me all my offers and tried to get it within my budget. He never pressured me was very polite and kind. Definitely will get another water softener from them in the future.
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March 2023 by Jack Farnsworth
This is a new low for door to door sales people. Like many of these other reviews have stated; they will claim they’re with the city and need to run water tests. What they don’t tell you is that they are not with the city and once they are in your home, they will give you a LONG sales pitch. We told them that we’re just renting and we really don’t care, but they just kept going off. We felt trapped in our own home. I would not support any company who uses such deceitful sales tactics.
