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September 2024 by Devin Pututau
Don't sell your junk cars here they'll pay you the same or less than if to took it to the scrap recycling yard 70$ use an online service 450$. if you need parts go to state street wrecking this place sucks
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September 2024 by astolfo rios
First of all, you have to pay five dollars to get in there. I feel like I’m paying them to sell me something. Second all I gotta pull my own part, I can deal with that.. Go up to their ONE cashier.LONG LINE! Anyway, tell them I need to pay for this I need to pay for this and that. So I have to remove some parts off my because they charge for each item separately. Cashier is on his phone texting. So I gotta leave and I get stopped and, they tell me I didn’t pay for the AC condenser. Yeah, that’s what happens when you get on the phone and don’t listen to your customers. So I go backTHEY WANT ME TO GET BACK TO THE END OF THE LINE! Then they acuse me of not telling them about the ac condenser (basically stealing)!!
So the supervisor lady with the tattoos on her neck, her best answer is Get back to the end of the line. I could have bought all this online , but the old folks I was helping , needed their car.running. The hell with PYP
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August 2024 by Ashley Owens
Carlos is the best guy down there. Knowledgeable and willing to answer even the simplest of questions without hesitation. Very fair and honest about pricing. I wasn't sure how things worked at the yard or where to go and he pointed me in the right direction making my experience as painless as possible. If you need something regardless how small he is your guy!
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August 2024 by Amy Jo
Don’t trust the website! The picture of the car we were looking for did not look even close to the car in person. The website said it would be $50 but in person it was $85. Not worth it.
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August 2024 by Garrett Jake Johnson
I’ve come here for over 15 years. But the employees have progressively become worse and worse. They’re unknowledgeable, unhelpful, disrespectful, and like to price gouge. Tear a Part, Pull n Save, Pick n Pull, or literally anywhere else is recommended over these guys.
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August 2024 by Fernando Espino
Carlos is always quick and efficient!
Best part is he speaks Spanish! Love this yard and I’ll be back again and again!
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July 2024 by Alisson Melo
I asked the price before take the parts and after get all of them they changed all the prices ( I am not talking about taxes I am talking about the item price) and I wasted my time, if they see that you are interested they just change it and don’t care about it.
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July 2024 by Miguel Chavez
Super bad attention, the girl who is serving in the front is super rude, zero manners and no desire to serve people, everything is very sad :/
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June 2024 by Jeremy Bennett
I’ve come to like this yard less over the past few months… loved the place 4 years ago when I first moved down here but more recently I have had repeat bad experiences. if you pull a part and take it to the front and they have no idea what it is they will guess. Even if you tell them what it is they will guess and disregard anything you tell them… if it isn’t in their computer database of parts they will just find something in the computer and decide that’s what it is regardless of if it’s worth that or not.
front desk doesn’t know anything about the vehicles in the yard and they are kinda rude. This use to be my first pick for yards around here but not so much anymore.
For example
A while ago I got a used set of door catches (desk didn’t know what they were) and they wanted to charge me for door hinges which are worth substantially more. Regardless of me pointing out that at that price a door catch is cheaper to buy new because it isn’t a door hinge. So I told them to keep the part.
Went back today pulled a set of camber arms off a civic. They again had no clue what they were (front desk: just charge it as a control arm) so they did. I can buy the camber arm new for less than a used control arm because they ARE NOT THE SAME THING. And I told them that. So I walked out after telling them to keep the parts. I’m not going to pay $70 for a used part when I can buy it new for $50 because they don’t know anything and won’t listen to you as a customer when you try to make an honest deal with them.
Crap like this is what makes people walk out of yards with parts stuffed in their pants.
I use to love going to this yard all the time… I find myself not wanting to go to it now and when I do go now it usually is a mediocre experience.
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June 2024 by Claudia Ortega
Julio is a person who does not have any kind of education, is disrespectful to customers and feels like the owner of the place. It's not the first time I've had problems with this person and I've just witnessed one more disrespect from him and the managers don’t care Hopefully the owners will check the negative comments that this place is having thanks to him and the damage that this employee is causing and will cause to this business. What a shame
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May 2024 by Raul Torres Correa
In my case, they treated me very well and respectfully. They guided me well since I asked what the routine was like. And the price I bought was very comfortable for my pocket. In my case, all the stars
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May 2024 by Jennifer Stevens
I went to the pick a part in Orem and they are the worse I called them up a couple months ago wanting to sell my car to them and told them I had a lien release and they said that it would be fine I also told them that it would have to be towed and they said no problem and told me how much they would give me so I brought it to them than they decided they needed the title so I had to go to the dealership and request a title so it came in the mail and I bring them up the title and than after going all the way up their they decided that they haven’t towed cars in 6 months even though they told me twice that they did when I asked I would never be going to this place again they are rude and all they do is lie to you
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April 2024 by Mata Losi
• ? Good variety of Parts (Be careful if you search the inventory online, call in and ask if it’s a “Premium Part” you’ll most likely be paying more than it’s worth but it fully depends on if it inside the vehicle and if the vehicle is covered.
• ? Fast and easy waiver set-up
•? Very limited parking space (the upside is it’s a public road and can be parked on)
• ? Not-So-Good Customer Service (as you’ll see with most recent reviews we all had the same experience with the lady at the front desk lol, but honestly we all have those bad days and you never know what people are going through so I was ok
• ? Part Pricing (I fully understand charging more for their “premium” vehicles but it doesn’t feel right paying that much when you’re taking on 100% liability. If the business had at least 30 day warranty on all premium parts sold I wouldn’t mind paying that much)
My Experience:
I went in looking to get the passenger seatbelt for the 2017 Chrysler 300, when I asked for the pricing they wanted $45 not including “taxes & fees”. I later got a Genuine OEM replacement for just $80 taxes fees and shipping. AGAIN it all depends on the part and the car, you might find a better deal than I had. ?
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April 2024 by Ledesma
They are rude, the worst costumer service
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March 2024 by david teran
The customer service is too bad, there is a woman at the cashier who is very rude…
