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October 2023 by ACE YEN
As someone with experience in the customer service world I understand that it can be difficult and frustrating dealing with the high influx of projects and people.However, after reading the reviews I can see it’s not the knowledge of the technicians that most complaints are addressing rather the lack of quality customer service. I called asking a simple general question and Instead of getting a “no we can’t perform that service here” I was rudely hung up on twice.I gave two stars to give them the benefit of the doubt as I haven’t had the opportunity to receive and properly review any services they may have provided me.Optimism goes a long way. If you can’t care enough to answer a customers question and take care of them why should they trust you to care for their vehicle?
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October 2023 by Josh Birdies Power Equipment
Best tire place I’ve ever been to, hands down. Treated with respect, great communication, great service, and the best pricing. I’m now a lifer…
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July 2023 by Carlos Schulz
I took my truck in to be looked at for a steering problem that I thought they were going to be able to fix. During some discussion and talking about what the problem might be, the staff suggested they take it for a spin, look it over and give me the best suggestion for fixing it. They were honest, upfront and clear with their suggestions for the repairs.Unfortunately for them, those parts had been replaced a few months prior and were still under warranty. I wasn’t able to utilize them for the repair, but want to give a huge shout out to their customer service, professional conduct and honesty in my dealings with them. I would definitely come to them for any off-road upgrades or repairs just based on this experience.
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July 2023 by Carlos S.
I took my truck in to be looked at for a steering problem that I thought they were going to be able to fix. During some discussion and talking about what the problem might be, the staff suggested they take it for a spin, look it over and give me the best suggestion for fixing it. They were honest, upfront and clear with their suggestions for the repairs. Unfortunately for them, those parts had been replaced a few months prior and were still under warranty. I wasn't able to utilize them for the repair, but want to give a huge shout out to their customer service, professional conduct and honesty in my dealings with them. I would definitely come to them for any off-road upgrades or repairs just based on this experience.
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June 2023 by Charlie P
Im so glad I found these guys! top notch customer service. I needed information about the rough Country suspension on my F150. Not only did they have the ball joints I needed on the shelf. For a price better than I could find online. **** the parts manager shared his knowledge about replacing them and even helped me with troubleshooting a vibration issue with another truck I own. Its refreshing to find a shop thats down to earth has good prices and cares about the customers on a personal level. Ill be giving these guys my business for A long long time.
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May 2023 by Cory Salisbury
nishan and the team went above and beyond of installing my lift and tires and doing exactly what i dreamed of my truck being exellent customer service thanks again just gained another lifetime customer
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March 2023 by Josie McCarter
These guys are awesome. They made sure I got exactly what I wanted and got me scheduled and in and out within the week! Prices were the best we found and their work was great. Definitely recommend.
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February 2023 by Turbo Lab
There's a reason they have been around as long as they have. Excellent customer service, amazing inventory, and experience through 1000's of installs. This is the place!
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January 2023 by Brennon Hunt
Pretty disappointed with the service here after seeing the positive reviews... Took my Sequoia in for wheel spacers and alignment after installing a lift myself. I arrived to find 2 center caps missing and a third barely hanging on. They told me "they were already broken" to which I responded "it's been driven 140k miles and had 3 sets of tires without any issues with the center caps" (Important to note, the center caps don't need removal to take off the wheel.) I explained this to the Tech and his response was that he was concerned about scratching my center caps which is why he removed them? Not a huge deal if they would have handled it more professionally, and with customer satisfaction in mind. No discount or replacement offered even after requesting a replacement. These center caps are $103 a piece to replace from Toyota. Went in and paid for a $180 service and left with a $300 bill. I wanted my truck back the way I left it with them, and they could have cared less. Completely unsatisfactory and unprofessional service at Ultimate 4x4Reply to your response:Yes, I did the lift myself. The spacers had been backordered and I did not have them at the time when I installed the lift. When I got them, I figured you guys could throw them on when doing my alignment. Not that I was incapable or "Setting you up with broken caps" lol. I would have happily accepted that if it was offered yesterday but instead your guys took the "blame the customer approach" I'll take care of it.
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October 2022 by John White
I wouldn’t go anywhere else. I was referred to Berj from a friend. He told me exactly what I needed and took care of me no questions asked. Putting a lift and all new suspension on my avalanche made it perfect.
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October 2022 by Brad Barker
STOP SCROLLING... Call here first and go here. A family owned shop that has been around forever.I've been working on a off body restoration on a 72 truck for over 4 years. I don't know how to do everything and have relied on shops throughout the Wasatch front to help guide me and to do the work. I have a six inch lift on the truck. I wanted to smooth the ride out and went to two other shops to see what could be done. The first shop put new Fox shocks on and mounted them upside down and the second shop I took it to said that it was correct. They said it was that way because the front shocks would hit the frame if mounted right side up. The ride was rough and I was extremely disappointed. I called and spoke with Nish, he immediately on the phone explained to me what needed to be done and asked I bring it in for him to look at it to see what should be done. He reviewed it and even though it was a fairly simple fix, he wanted to help me resolve it quickly. I was willing to buy different shocks and to buy or fix whatever I needed to do to make it ride smoother. Most other shops would have try to up sell me to other shocks and resolutions that would of cost thousands of dollars however this was not the case with Ultimate 4x4. No pressure, only a understanding ear and a way to fix it with not buying or upgrading parts.The truck was brought in and not only were the shocks fixed but they went the extra mile on several other things. The tech (Sanja) on my truck was amazing !! The way the steering shocks had been mounted had also be done incorrectly and he fixed that along with tightening of bolts and replacement completely of a bolt on the header to the exhaust. They treated my vehicle like it was their own. This is rare in a day and age when it is increasingly difficult to find good quality service. THE INTERNET WILL NEVER REPLACE THIS KIND OF SERVICE. THIS IS SERVICE AT ITS FINEST AND AT ITS BEST !!! SO, YES STOP, you have found the shop of your dreams, a family run business that genuinely cares and KNOWS their line of work. NO BS and a extensive understand of all they do. Come here for all your needs you will not be disappointed.
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September 2022 by Steve Reeves
Below is a one star review I left for Ultimate 4X4--the place Install Connect sent me to have work done for parts I purchased on Extreme Terrain. I've never seen such poor customer service. I cannot believe you send people to these guys. They blame their poor workmanship on cheap parts from Extreme Terrain (see their response to my Google Review). Shouldn't Extreme Terrain want to know one of their preferred installers is trashing them publicly? My jeep swing gate door still will not open and as you can see by the picture, they put the locked position handle straight up vertically--a small inconvenience compared to the swing door not being able to open. They are unwilling to fix the problem after taking it to them twice. What should I do? My personal hours devoted to this problem are racking up.Sincerely,A long time Extreme Terrain customer.--Steve
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September 2022 by Steve Nau
This shop was recommended to me by 2 different sources both of which I highly trust and often seek out their recommendations. I walked in on a Friday morning and explained what I needed for my Chevy Silverado 2500 HD and Nish instantly responded with what brand of part would be the best solution to fit my needs and what it would cost and how other brands compared. He then picked up the phone and ordered my parts and advised me to come back beginning of next week and he'd get me squared away. He also advised what the cost for install would be. I came in this afternoon and had zero wait time, an hour and a half later I was on the road. The only reason for 4 stars instead of 5 is because Nish quoted me cheaper labor costs on Friday than what was actually due after the install was done. And...in closing Nish did not provide any information on the new parts, suggest an expected life timeframe of the parts, etc. It's not a show stopper in my book but was a good opportunity to provide me with some customer service and peace of mind...being a first time customer. Other than that I'd recommend this shop, the guys are laid back and knowledgeable, they definitely don't screw around and don't come across as ignorant or chaotic.
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August 2022 by David Haynes
Over the last 10 years or so, Ultimate 4x4 has done the following for me (1) put a lift kit on an FJ (2) put a lift kit, tires and wheels on an FJ for my son (3) put a lift kit tires and wheels on a Toyota Tundra (4) after 8 years put a new lift kit and wheels on the same Tundra because the old suspension was worn out. I spend a fair amount of time off-road. There has never been a problem with their work. Recommended.
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August 2022 by Logan Sweeten
I have used these guys for years. Over 14 to be exact! They do great work and are always awesome to work with.
