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October 2024 by Juanita Bushman
Not thrilled with the customer service from Peyton. She lacks basic listening ability. I specifically asked her to look up a previous purchase to make sure I was not buying the wrong item (since the return policy is non-existent!) and unbeknownst to me, she failed to do it and sold me something which did not work. I wish Tristan had been there because he always listens and takes care of my needs. Peyton needs customer service training unless her goal is to drive the business into the ground. She seems to be well on her way. There are a number of other places we can and will be going to.
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October 2024 by Britain Bauer
This is our regular shop and has been for years now. I compare all shops to this no matter where I go. Em, Kirsten and Tristan are all very knowledgeable, helpful and remember your likes and preferences to suggest sale items or new products as soon as you walk in. Great selection, clean and bright, love the rewards! Good news for anyone complaining about the customer service or ID check upon entering, I think I can be of help! Clearly you are new here so as one local to others, the State has laws and regulations, and even*gasp* you have to abide by them like showing your ID. I know!The customer service is always very informative and honest, I appreciate that! As far as tone goes it's a real world type of place so they match energy, so if you feel like you are having a negative experience maybe ask yourself "am I the ass****?" In the end favorite business in Utah County, love seeing some honest people in Orem! I always look forward to going in and DO give us personalized service in a city where everyone thinks they are special and deserve it. Thanks guys!
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October 2024 by Estevan Rangel
The food is very good and they serve very well, even more so, Roxana's attention is very beautiful.
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October 2024 by Tj Riding
Highly recommend great prices
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September 2024 by Jennifer
Love love love everything they have in there such a great little store
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September 2024 by Dylan Johnson
Not a good vibe
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August 2024 by Max Beckstrom
Staff is always super helpful and happy to help! very nice vibes and great selection!
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July 2024 by Sherry Almquist
Hats off to Kirsty and staff!
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July 2024 by Hunter Aiken
I’ve been coming here for 7 and its awesome I’m friends with everyone at this shop they are always so kind and helpful and they have tons of things to choose from. From vapes Kratom and dang near anything you can think of. They always help me find what i need every single time thank you!
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June 2024 by Cassidy Carter
0 stars!!! Horrible customer service every time I come in there everyone is non approachable. They aren’t knowledgeable and don’t know the difference between a pod or tank the coil goes in to. I went in for a coil they tried to sell me a pod I told I don’t need that. Told him I need a coil for my mod since they come in protective tin I couldn’t check it. He wasn’t sure about anything and I was nervous. Next day i try to change the coil and it doesn’t fit and fell into my tank. So I call and said this isn’t right I just wasted my money because the staff doesn’t know anything about their products. He said he wouldn’t exchange because it fell into my tank and drops of juice on it! I will never shop here they are a shame to the starry night name I miss the one from Provo
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June 2024 by trevor morgan
Gave my partner the wrong coil and refused to swap it because it “had juice on it” even though the staff looked at her mod and picked the coil specifically for her. Rolf’s in Orem is just up the road and takes the time to get it right. I would certainly go there instead to anyone reading. This could have been a 5 star review but they couldn’t eat the 4 dollar mistake the staff made. ?
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June 2024 by Calvin Gordon
Great customer service. Seriously, all the employees are amazing.
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May 2024 by Ferril Davis
Not a shop I would recommend. I was demanded to present my ID right when I walked in before even a simple "hello". The staff was not welcoming but even worse they were not helpful. Made me feel like I was walking into somewhere illegal. Liquor stores don't even treat people like this. Even if staff is new or in training, still very poor customer service all around as you'll see in other posts.
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May 2024 by Celina Pendleton
Good prices and nice staff. But you will get hit with strong inscence when walking in. They sale a variety of items. I will go again.
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March 2024 by Everet (MediaByEv)
I need to note that I am from Vegas where anything smoke/vape/etc related is probably much cheaper I guess? But I stopped in for the first time a few days ago as Im new to the area - The Raz disposable that I get for $25.00 in Vegas, and $16.99 online was $38.00?! This could be the case Utah wide but I'd need to stop into some other shops to check. Other than that the staff was friendly, it's clean and has a pretty huge selection.
