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March 2024 by JUAN MANUEL SALVATIERRA VILLARROEL
My recent visit to a different location of this establishment unfortunately mirrored the negative experience I had previously encountered. Despite my explicit instructions regarding the haircut I desired, the stylist completed the task in a remarkably short period, effectively ignoring my requests. It became necessary for me to reiterate my specifications, yet it seemed my presence was merely an inconvenience to her. The result was an unsatisfactory haircut, characterized by uneven length on either side, attributed to her decision not to use water under the pretext of needing to assess the hair's texture. Throughout the appointment, the stylist's demeanor was noticeably dispirited, prompting me to inquire about her well-being, suspecting that her dissatisfaction might have been personal or unrelated to the task at hand. I suggested that if certain clients were not to her liking, perhaps delegation to a colleague would be preferable. This is not my first encounter with substandard service at Sport Clips, leading to both frustration and the resolution to seek corrective service elsewhere, as returning to any Sport Clips location is no longer an option for me. It is with respect but firm disappointment that I urge the management to address these service inconsistencies to improve future customer experiences.
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February 2024 by Todd Roberts
I love getting my haircut here! They always do an amazing job!
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January 2024 by Kdog P
Great cuts!! I look like a snack every time I walk out!!
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December 2023 by Matt VanWagoner
I love the treatment I get here.
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December 2023 by Mike Johnson
My recent visit to their salon was nothing short of exceptional. The unique sports-themed environment is a refreshing change from traditional salons, creating a vibrant and enjoyable atmosphere, especially for sports enthusiasts.The quality of service at Sport Clips is remarkable. The stylists are not only highly skilled and attentive to detail but also make an effort to understand and deliver on individual preferences. This personalized approach resulted in a haircut that perfectly matched my style and expectations.One of the highlights of the experience was the MVP treatment. It included a precision haircut, followed by a relaxing shampoo session, a hot steamed towel service, and a neck and shoulder massage. This combination of services provided a sense of luxury and relaxation, making the visit much more than just a regular haircut.Additionally, the cleanliness and hygiene of the salon were impeccable, ensuring a safe and comfortable experience. The staff's friendliness and professionalism further enhanced the overall experience, making me feel genuinely valued as a customer.Sport Clips excels not only in providing excellent haircuts but also in offering a unique and enjoyable grooming experience. It's a fantastic choice for anyone looking for a high-quality haircut in a fun and welcoming environment.
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December 2023 by John Bunderson
Pro Tip. Get the Double MVP, but get one before and then one after the haircut. You'll be more relaxed for the cut and then get all the loose hair cleaned up before leaving.Update! They don't market the double MVP anymore, but will still wash hair before cut and give rinse/condition after. Both come with hot towel treatment. This location has provided consistently well trained staff.
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November 2023 by Dave H
It's my go to place. Kailey always does an amazing job and is quick. Everyone is friendly and professional.
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September 2023 by zachary obray
Zeke provided the best haircut experience and result I’ve ever had. He was professional, provided insights, and was efficient with my time. My hair turned out better than I expected met expectations I didn’t even know I had. I cannot praise Zeke enough for his work.Services: Haircut
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September 2023 by Monte Webster
I was in a hurry, and needed a last-minute haircut. I dropped into this place and was treated very well. I got a great haircut and the price was reasonable.
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September 2023 by Victor Trevisanut
I love the Sport Clips chain in general, as I've been going for about 5 years and have been to about 8 different locations in 4 different states. I've always had a great experience! This specific sport clips has been kind of a disappointment. They aren't super consistent with the way they cut my hair, so it's a little different each time. I still go because I don't know of any better place, but this specific location is not the best.
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August 2023 by Heather Davis
Love this place! They always do a great job. Love their MVP treatment. Who wouldn't want a tea tree hot towel facial and massage chair with their haircut!? I've only had one location give me any trouble about being girl.
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July 2023 by Michael Carter
As a loyal customer since the store's opening, my experiences had always been positive until today. Despite checking in online and arriving early for my appointment, I faced an unfortunate situation. The stylists were running behind schedule, leading to a considerable wait before I was finally indicated as "On Deck" and next in line.To my surprise and disappointment, Kailey, the stylist who was supposed to cut my hair, allowed another customer, who had a 25-minute wait time remaining, to jump ahead of me. Consequently, my name fell down the list, and I had to wait an additional 20 minutes. Feeling frustrated, I spoke up, reminding Kailey that I was originally "On Deck" and should have been next in line. Unfortunately, she chose to ignore me, and it was one of the other stylists who offered a disingenuous explanation, claiming that the "System decides" and they have no control over such situations. This response felt awkward and untrue.Later, I approached Kailey to ask for her name, but instead of being professional, she responded with a smirk.It's unacceptable to allow friends to cut in line, but what's even worse is being dishonest about it. This entire episode resulted in me being late for an important appointment, which has left me deeply disappointed. After being a loyal customer for over 10 years, I have made the difficult decision to part ways with Orem SportsClips.Service: Haircut
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June 2023 by Derek Olson
Sports Clips is my go-to for getting my haircut. Being going for a long time and tried out other local spots intermittently. I think of 3 factors overall when I think about a place for getting a haircut. 1. Wait time/Overall friendliness 2. Quality of haircut 3. PriceWait-time/Friendliness: The online check-in process is a seamless, convenient, and smooth process. It is realistic in its wait times and helping me plan ahead to not have to wait in the store for it to be my turn. Love it. The stylists are overall all very friendly and professional. I haven’t had a bad experience.Quality of haircut: I think most of the stylists are very comparable to how they give their haircuts. They all are very professional and communicate well to produce the desired outcome. It does feel very personal and tailored to each customer. Most of my haircuts from this location have been high quality and exactly what I wanted.Price: Obviously the price points for hair cuts are set similar to the market for a haircut is… but I wish there were more perks. I think after 10 haircuts you get one half off? Something like that. This also requires keeping track of a punch card….I think that’s part of the trick for them…it would be so much easier if it was tied to your online account. Seems like it would be easy to do.. I wish you could build a little more consumer equity and be rewarded a little more for coming consistently. They promote big time their MVP treatment as they say every time you sit down “now are we doing the MVP for you today?” I would give them 5-stars if they gave a little more reward/incentive for being loyal to their brand.But then again. It’s just a haircut so this review might be a little overkill. Overall, great stop for a haircut. Super fun branding concept, clean shop, and great service.
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May 2023 by CJ Garner
Called in and it was an hour and a half wait. They are a little steep on price but I am a cheap skate.
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May 2023 by Tom Walsh
Great staff. Great service. Fun to watch the game while you are there. Just book early because the wait can be long sometimes. App doesn't always work right for me.
