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September 2024 by Danny B stewart
This pharmacy does the best they can with the utilities that "Smiths Corp" allows. What people forget is that there are busy times that they they should expect a wait time. Grow-up and deal with it! The entitled elderly can be absurd! Waiting a little bit longer for your RX is a first world problem and there are far worse things to worry about. The Orem Smiths Pharmacy overall is a great pharmacy.
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March 2024 by Jaylee Whipple
I’ve been using this pharmacy for 3 months now and that was long enough. As a Type 1 Diabetic I make a lot of trips to the pharmacy and I have never been pleased with their service. The service is always slow, the technicians don’t seem to have adequate training and when an issues with insurance arises there is no communication between the pharmacy and the customer. My final straw was when I called today and they informed that insulin was out of stalk. In my opinion that should. Ever happen. I have previously been using the Smiths pharmacy in St. George, UT and it was amazing!
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February 2024 by Sione Vanisi
Dat Sione dude pretty chill tbh
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February 2024 by Mikey Peterson
This is a BUSY pharmacy. They seem to have their act together and go out of their way to get you the lowest price using discount cards etc., often without being asked.
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January 2024 by Cris Draper
Your friendly Smiths family. Fast service with a smile! Very clean atmosphere and a good selection of over the counter drugs as well. I've been going here for over a year and never had an issue with my prescriptions. I live 80 miles from their store but worth the travel for the service.
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January 2024 by Brent Tuttle
As always Smiths pharmacy is awesome
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January 2024 by Jamey H.
5 years I’ve been with this pharmacy, and outside about 2 small situations that were still resolved same day, I can say they’ve been great.I’m aware they have been slow, drive thru isn’t always open etc, but when it comes to needing my prescription on time, they have not failed.Only once, did a member of their staff need a little inspiration from my prescribers office to get the order filled.Every other time they’ve been entirely reliable and entirely helpful. On this day I showed up with the gate only slightly ajar, 2 minutes past closing time (on a Sunday). They knocked it out in 2 minutes and I was on my way.All things said and done, I leave 5 stars because they have been absolutely reliable.They don’t know this, but despite shortages and other complications… I have not yet missed 1 full day of a prescription in over 5 years.RELIABLE!
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January 2024 by Marshall Aaron
Extremely rude pharmacy technicians. Totally incompetent as well.
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January 2024 by J G
The drive-thru is always faster than standing in line.
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January 2024 by Megan Acker
Every time I call in they are always short with me. I am struggling to breathe & tried to call in to see if I could get some medicine today & the lady said “in an hour” so I tried to confirm weather I’d get them today or not & in one of the most pissy tones she said “we’ll do our best” I tried to explain that o need to know when I’ll be expecting them & she said in an even bigger attitude “like I said…. We will do our best” if you don’t like people, don’t work with the public. I am so upset & so sick, but that lady couldn’t care less. Get better people
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January 2024 by Robert Van Natta
Great people here very nice and courteous
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December 2023 by Kyle Slaughter
Always had good experiences there, line can be long but they work fast and are polite.
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December 2023 by Alexander Luna
I go here all the time but last time I went the self check was being a problem scanned an item and put it in the bagging area and I go to scan the next item and it thinks I didn’t scan the last item although it was on the screen and it locked and an employee had to help me and the machine was recording and it on camera has me scanning the item they need to fix those machines
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October 2023 by Anna J
I've been really impressed with this pharmacy.They were incredibly gentle and kind when I was going in there every couple weeks for changes to depression meds/doses.They reached out to my doctor's office for me when I said they should've received a prescription that they never got.The pharmacists are pretty good at giving shots. Definitely some of the least painful shots I've had have been my flu shots from here. (I've had plenty of shots).When there was a mishap with one of my prescriptions- which was caused by a manufacturer error, not by them- They handled it quickly and easily and gave me no hassle about it.Their technicians are always kind, professional, and patient. I appreciated the smiles and quick action which were shown when I arrived very tired last night needing something taken care of and another time a couple weeks ago when I came in needing help and had some high anxiety levels.The few times I've needed to wait for them to get something ready for me, the wait has been shorter than at any other pharmacy which I've experienced.Anytime I call (during business hours) they always answer their phone promptly.My prescriptions are always filled quickly. I also get text messages when they receive a prescription to be filled, once it's ready, and a couple reminders a few days or a week later if I haven't picked it up yet.They always look up the best price (insurance vs GoodRx vs ValueCare vs KrogerRx) without my even needing to ask. They just have the best price ready.Overall I've been pretty impressed by this pharmacy, including by both the techs and by the pharmacists. I would definitely recommend this location. (In fact, I've already recommended them to a coworker).
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October 2023 by Shelisa Schroeppel
I have had some issues with this pharmacy a few times. They could use some brushing up on their costumers service skills. They can be very rude. Every time I sent in a request for a refill, they don’t go through. So I end up running out. It’s hard to function from day to day with out your medications. I have had undue stress and sleepless nights (as I cannot sleep with out my prescription) thanks to the negligence of the employees.
