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February 2023 by Dr. Craig Christiansen
These employees were very helpful in matching a swatch of my existing 22 year old wall paint. They took a lot of time to get the color match perfect and then even when the sheen was off the first time they redid the whole custom color match process with a flatter sheen to get it right. They worked very hard for me and had a great attitude even though I wasn't a big customer.
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September 2022 by Nicholas Saguibo
Best paint supply store! Kevin is the best!
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August 2022 by Godspeed Services
Our company always receive great attention from the employees at this Sherwin Williams location Especially Kevin, If you guys have any questions about what Product to use on your home this is the guy, Thanks to him we got a great pain for the cabinets, stairs and the walls of this house.
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August 2022 by AJ Wright
My wife and I are novices when it comes to paint and they have been no where near helpful when we have asked questions. Any time my wife has gone in by herself they treat her horribly and make decisions for her when she is just trying to ask questions. We have gone in multiple times and leave each time frustrated. Would not recommend this location.
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February 2022 by Nerissa Bateman
The most unhelpful employees I have experienced at any location. Came in to do a paint match and knowing exactly what I was needing and what for, the employee sold me on a non-standardized sheen of paint that had a 1% chance of matching my walls. Did he bother explaining this??-No. all he cared about was making a sale and putting in zero effort to actually help. Now because of this I have to repaint the entire interior of my home so I came in with my custom paint match color asking for help identifying what color name it was closest to and even suggested what it was. Was just told they can’t do that. Well ok then, can you just give me this color lightened 50%?-no. Ok then, can you give me this other color name lightened 50% or tell me what color would be the same but lighter?-no. “You can purchase a quart of a color swatch you just like since we don’t do samples.” Ok then let’s do that. “We don’t have any quarts.” Like seriously? Zero effort to help in any sort of way. All he did was shut down every single idea or question I had without even attempting to accommodate in any form.
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May 2021 by Kyrianna Tran
Expensive prices but that comes with the brand. Store is clean and only ever had great experiences. Would recommend.
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April 2021 by Terry Hunter
Good place to get professional help.
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March 2021 by Amy Raun
The clerks were very helpful and answered all my questions.
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March 2021 by Kacey J.
We went in and got so many samples and they were never frustrated with us, always so helpful and nice until we found the perfect color!
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March 2021 by Marcus Bricker
Horrible service. Overcharged me and took advantage of my lack of knowledge. Home Depot laughed when I told they how much they charged me for trim paint
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January 2021 by Zack Stevens
Bruce is the absolute man!! Extremely knowledgeable and helped pick out exactly the materials and type of paint I needed for my project! Very grateful for his help
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November 2020 by Tracy Rogers
Excellent service! I had a custom order that was a little tricky and they took the time to explain very carefully until I understood what they did and why they needed to do it. Since I am not a paint expert, that is the kind of service that I needed and I was happy that they were able to provide that for me. I will definitely be back!
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September 2020 by Raul Sandoval
I had given them 4 stars initially because the worker was very attentive. We went to buy exterior paint for our home. I asked for several days off from work to get this project done, and it was very tiring. I recently come to find out I used a gallon and a half of interior paint before I noticed the mistake. All the work we put into this was a waste of time. I went to the store to let them know they had made a mistake Bruce said he understood my frustration, but all he could do was give me the gallon of exterior paint for a penny and the other 2 paints for 50% off because he couldn't just give away paint. I understand mistakes happen, but they definitely did not make it seem like they cared, or understood my frustration. I would give it zero stars if I could I won't be coming back to this store and will make sure my friends and family don't come here.
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September 2020 by Dee Jay
You’re lucky that there are no other paint in Orem, other than Home Depot/Lowe’s. Maybe you should try to at least acknowledge your customers before they sit there for 10min at the register.
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September 2020 by Stephanie Page
Horrible customer service, lack of product knowledge! The worst part was when he took my 2 five gallons of paint out to my car and left! What was that, so rude! Stay away from the Orem store!
