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March 2024 by April A
Disgusting. They let grown men change in front of children
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March 2024 by Alan Coughlin
I’ve always gone to a different Planet Fitness, but was in the area after an appointment so I decided to try the Orem location. The main thing I wanted to do was use the Total Body Enhancement (I am a black card member), but theirs was out of service due to some “computer issue” that affected all their black card member services.I decided to work out anyway, since I was there. They don’t have lockers with built in locks, like my home PF location has; I can’t take a chance with my valuables, so I inquired with the staff member at the front as to whether I was missing where some lockers that lock were located. I was told there weren’t any, but he could sell me a lock. I debated for a while whether I wanted this expense for what would likely be a single usage, and ultimately decided to buy it (I would at least own the lock, which I may use again elsewhere).I opened the lock to discover that it was not a normal Master padlock as it appeared to be, but some very cheap version that I would never trust to protect my valuables. While still figuring out how cheap it was, I tried to peal the sticker with the combination off the back and it would not come off. I decided to get a refund and leave without working out.The staff member who sold me the lock moments before told me he could not give me a refund because I opened it. I convinced him that it was the only fair thing to do, but then he was unable to give me the refund because his manager didn’t enable that functionality for him and the manager was not there. He refused to give me his name. Another employee arrived at that point and told me the same thing, but he was very sympathetic and eager to solve the problem. I left the “lock” there. He would get my refund and contact me with the outcome. He took responsibility and was happy to give me his name.The next day, I received a call from someone else who told me it was against corporate policy to give refunds on opened items and if I wanted to complain, she could give me a phone number. She didn’t care anything about the reasons, just “that’s the policy”.Up until this point in my membership, I had been very happy in every way with everything. But the membership costs a lot, and I planned to pay it every month for the rest of my life. Now I’m researching other options.
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December 2023 by Christopher Bernier
I love this gym! Please build one in Saratoga Springs! We don't have a proper functioning gym there.
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December 2023 by Bob Jabarbon
I’ve discussed this filter status issue with the staff for MONTHS. They simply do not care at this point. Please change the filter! AND the auto dispenser in the back doesn’t work at all, but they don’t care to fix that either.
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December 2023 by Ryan Whittle
Planet fitness is a great place to workout, I'm glad I can go there, it's clean and accessible, great location in orem
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November 2023 by Aya Dijkwel
Such great service from the staff! Kylie the manager is extra kind and helpful. I always feel comfortable here. There is plenty of space and equipment anytime of day I've been there. Also, a lot of the space has been remodeled lately and it feels new
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October 2023 by Omar Monreal
Manager up front treated me bad because of my accent. Never going back because I felt insulted
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October 2023 by Zachary Bushey
Loved it here! Really clean bathroom and workout area. Definitely recommend this planet fitnessParking: plentyVibe: chill and small amount of people.⭐️⭐️⭐️⭐️⭐️
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October 2023 by Phil Jefferson
Their water filter has been on red for MONTHS. Let’s see how long it takes them to replace the filter.I did let the staff know before posting this.
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October 2023 by Hyrum Hester
Always love the judgment free zone and the wide variety of equipment to use! Defiantly recommend to anyone who's looking for just a one-time workout or any type of longer use.
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August 2023 by Barbara Sosa
There was no one at the front desk to turn on the hydro massage for me so I called the phone number here at the Orem location but nobody came out to answer the phone. I don't even know if anybody's here to man the front desk. No one was at the front desk when I came in an hour ago either...
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June 2023 by Lucas Mechling
I've been going to this gym for a while now and for the last 2 months the men's locker room, shower, indoor bathroom, and just recently all of the drinking fountains have been out of service with scarcely anyone to be seen working on any of them ever. However I left the gym today to find a construction crew replacing the sign at the front of the building.
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June 2023 by Lolita Lilly
Everyone was very nice and the place was clean and judgement free. The only problem i had was someone failed to consider disablilities when the restrooms were being renovated. They were super helpful in helping to find a bathroom that accomodated disabilities however which is why i am leaving a 5 star review.
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May 2023 by Bryan s
Says 24 hours on front window .i went in and checked in guy at the counter says you know we're Closing in 20 min? I canceled my membership right there and then.
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May 2023 by Thiago Bianco
The best ! I have everything I need there. The best of everything. I’m very impressed with the people who work there. They are very friendly.
