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November 2023 by Emily L.
Let me be clear, more than likely buying a car for most is stressful. When i came to the Orem Mazda dealership I had just come from the downtown SLC location and it was AWFUL. I mean, not just them being manipulative, pushing you too hard, and treating you like you were incompetent, it was worse. I came to Orem reluctant to even buy another Mazda after i came in to the Downtown location, though this experience was much better. I had Max G, help me find a car in my range and he was pretty exceptional and i hope others learn from him. I told him very directly that i was not expecting any BS and i needed him to be upfront, direct and genuine for this to work to buy a car. And did just that, he did not do what most do. He stopped talking and let me explain what i needed, which in the end worked because now i have a new car. This dealership is very family-owned company with probably a couple of exceptions the manager was nice, looked me in the eyes when i talked, and didn't interrupt. Many salespeople i find agitating but im also a ridiged personality. But i can't say anything better than that, so anyways thats my experience.
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August 2023 by Kylee J.
I feel a little gipped. Orem Mazda is very miss leading and not transparent at all like we asked them to be. Myranda the sales woman we worked with was pushing us so hard to purchase that day. It was a very uncomfortable experience working with them and I'm sad i purchased from them. I understand it's a family business and lots of the people there are great. However Whenever I go back I will now request not to get help from the same sales woman because of how uncomfortable I was.
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June 2023 by Jamie B.
It's a really nice dealership and we loved that it was family-owned. We met a few great people that were very helpful and considerate. Our salesman Max, however, was one of the most abrasive, hostile and condescending people I've met in a while. I genuinely loved the car, but seriously considered coming back another day just to work with a different salesman. He tried to pit my spouse and I against each other, called us silly and talked down to us throughout the entire experience. Even when I was asking questions simply to try to better understand the process he was aways snippy and sarcastic with his responses. We were so excited to get our first car together as a couple and I can honestly say he sucked all the fun out of the experience with his demeanor. I would recommend this dealership, but I would also recommend steering clear of him in particular.
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April 2023 by Green M.
Phenomenal service. Car locked me out while running with key fob still inside. Went to the dealership and they cut me a steel key and shuttled me back to my running cx5. Everyone is really nice and helpful. Please consider this place when purchasing a vehicle. Thanks guys.
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March 2023 by Hannah A.
Went what I thought was window car shopping and ended up purchasing a brand new car that same visit! Our car salesman was Max (see him in the photo above) and he was a breath of fresh air. He had an extremely calm and non-pushy demeanor. He was very kind and patient with us throughout the entire process. If you are looking to buy a car, please ask for Max and tell him Hannah Perkins sent you!
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March 2023 by Skyler R.
One word. T R A S H! The sales manager lies, picks, and picks at you trying to manipulate you. Terrible way to treat customers!
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March 2023 by Stephanie R.
My husband and I found Orem Mazda severely lacking in transparency. Additionally, the way the salesman worded things was pretty manipulative. Told us that a Mazda 6 had had only 1 owner. We look at the carfax, and it had had 2 owners. Told us the Mazda 6 was for sale for 20,000 when it was listed as 19,030 on the website. We agreed to a price, then he came back with a higher price than what we had agreed on. When we stated that we wanted an independent mechanic to look at it, he asked why we didn't trust their dealership to do the checking (manipulative). The worst part- and why we are never going back to Orem Mazda- was when he brought out the payment options. Gave us some line about being first time buyers, our credit score (even though my credit score clocks in over 800) etc., and then places the most ridiculous payment options in front of us. I know how to do time value of money calculations and so I know that the numbers were about $100 higher per month than they were suppose to be. So hidden fees. My calculations matched what our pre-approved credit union was giving us. So I don't know why they weren't matching the ones the salesman placed in front of us. Other than they had stuck hidden fees into it. Because even with the higher interest rate that he was quoting for us, my calculations did not match his. When I complained about the payment, he started pressing me to tell him what I was willing to pay per month. I know not to do that- they'll put us on a 7 year loan or something. When I refused, he became very pushy and manipulative (going on about how I wouldn't give him the solution of telling him what I was willing to pay per month). We walked out. Felt we could not trust anything he said to us. Even if the Mazda6 was a good deal that they were offering, we could not trust what anything that he was telling us.
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July 2022 by Marcelo A.
I fell in love with a car that the dealership had on sale for $12k. After what I thought was fair negotiation, they took the price down a bit for me. Later, I see that the exact same car is announced, for $9k. I was understandably upset about the lack of transparency. I honestly wonder if the dealers are personally incentivized to sell a car for as expensive as possible, by any means necessary.
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June 2022 by Sydney H.
Pretty frustrated about our experience this past weekend. The very first thing we said when we walked in was that we needed them to pay off our trucks loan, and the sales man said that wouldn't be a problem at all. We were there for hours. We drove from sandy to give them our business because we had test driven a car there earlier in the day. We verified at least 10 times that we couldn't make the deal unless we were able to trade in the truck for the whole loan. We were reassured that it would not be a problem. We were about to sign on the new car, and my husband pushed them to assess the truck. They wanted us to sign first, then assess it. Well, he finally got them to assess it. And wow. They were trying to screw us over big time. The service manager comes and offers 10k UNDER what we owe and what they're selling for. They tried telling us it was sellling for 17k near by, but then I looked and every single one of the same make and model is selling for over 23k. They were lying straight to our faces and got all defensive when my husband presented facts they didn't like. We spent HOURS there. Had they been up front and honest with us, we probably would've still purchased the car. But wow. They knew what they were doing when they pushed us to sign before the truck was assessed. I am very frustrated that they had so much blatant disrespect for our time and requests. We wasted time with our kids, our money for gas (around $50 im guessing) and our weekend. We ended up ordering our car from another dealership yesterday, who were very upfront and honest the entire process. I am happy that my 50k purchase was with someone who respected my time and respected me as a person. Word of advice to management, don't string people along for 5+ hours if you don't intend on following through with what you've promised.
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February 2022 by Mirenda H.
Taylor was amazing! No pressure, just super helpful! I always hated the thought of car shopping, because of bad past experiences, but this was a great experience!! Thanks Taylor
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February 2022 by Maggie Johnston
This dealership is great! So professional, everyone is super nice, and the service department is quick! Highly, highly recommend.
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January 2022 by Marcelo Almeida
Terrible service and low quality product.
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September 2021 by Josh Anderson (Josh Blue)
Need parts? Well good because these guys got parts. More than they know what to do with. They have all the parts in the entire world it’s absolutely amazing and they can fix your car to make it run like new again and you’ll be off to the races just like Ford versus Ferrari except… Mazda zoom zoom
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July 2021 by Marcela Ferrinha
Went to get my first Mazda today.
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July 2021 by Michael Q.
I had tires rated for 50000 that barely last over 30000. Looking at the tires I just replaced them with it looks like the tires they put on might have been for smaller vehicles. Mazda is not it. Can't wait to get rid of their brand
