-
February 2024 by Tyson S.
These guys are crooks! Read on for details, but would avoid them at all cost. My wife took her wedding ring in for resizing. They quoted her a price, which she paid up front, and gave her the completion date. After the completion date she went in to pick it up and they were giving her the run around a little bit and were acting like they didn't know where the ring was. Finally they told her they had not completed her ring, and to do so she would have to pay another $200 to get the resizing service done. This was multiple weeks later, and never did they call to say anything about the delay or the extra money. Additionally they said the diamond placements were damaged and needed repair, and would cost another couple hundred dollars on top of the increase they were demanding to do the work they'd already quoted and been paid for. My wife smartly just asked for a refund of what she paid and for her ring back, which they gave her issues with, but she stood her ground and got her ring. She went to a no-name ring place which resized her ring in 2 days for less than what was originally quoted by Morgan without the fake increased costs. My wife asked them to look at the diamond placement based upon what these crooks told her and the new ring place said everything else was perfect and the resizing was perfect. Again, I would strongly recommend avoiding this store. They were very shady and dishonest with my wife.
-
January 2024 by Russell G.
I have a ring I wanted to be worked into a newer style and so I came in with stone selections designs sizes and everything I could think of that they might need. They essentially ignored me and when I finally got them to listen to what I wanted they told me it cant be done. but they could melt my ring down for parts and sell me something new. When I asked why we couldn't even consider my modifications they gave me two answers. First was that it would take to much time. He would have to spend all his time on this one ring and nothing else. The part that was interesting on that was they never asked my time frame. For good work I would have waited as long as I needed to. It could have been 6 months and I would have been fine but the reality is they didn't care. Their second answer was it would be too expensive to modify because it was so labor intensive to change. So I asked what just the wedding band would be and they wouldn't even give me pricing for modifications but a new band would be 2500$. And that was knowing they don't give anything for the ring they would take of my hands. At multiple other shops I went to, the modifications where perfectly possible and around 1000-1500$ for all the work I wanted done. Definitely felt like a place where they just wanted to take advantage of people and selling gouged prices from what I saw. To bad because this place has been around a long time so I thought maybe they cared about people but from my experience clearly not.
-
January 2024 by Jordan Rowe
I had the most amazing experience working with the Morgan Jewelers in Orem Utah! After picking out the style of ring me and my girlfriend wanted for our engagement, Jorge, Sofia and Noah all worked so hard to find us the best deal and get it to us in a short amount of time. We chose to do a custom ring and it came out exactly how we imagined it. I highly recommend working with this Morgan Jewelers if you are looking for an engagement ring or even any other type of jewelry. It was all around a very smooth and easy process. ??
-
December 2023 by Danilo Lopez
I’ve come here a few times already and everyone is always nice even if I am just looking around. Noah always helps me especially when I have a question about a watch. Great selection and changing it up all the time.
-
November 2023 by Mike Garner
I bought 2 watches and a bracelet .every time I went to Morgan jewelers I felt very welcomed! Baylor and Collin were amazing they helped me a lot I went in the store on different occasions. Morgan Jewelers is great and I will be back for more .
-
November 2023 by Talmage Potts
I had Baylor helping me out to get a ring for my proposal, he was the best. Very knowledgeable, helped me find what I needed for my price range. Did a very good job of explaining diamond color and clarity for me who knew nothing about it. I looked around at a couple other places, there were certainly other places that could beat their price, but Baylor was definitely the friendliest, most honest, and I liked the ring they had the best. They also have a good amount of 1/2 carat lab grown diamonds for a great price for those on a budget.
-
November 2023 by Matthew Walcer
Colin was very helpful. He sold me an engagement ring ?and I used it to propose to my fiance.
-
November 2023 by McKenzie Hopkins
I had gone in last week looking for a pair of earrings for my mom for Christmas and I found a pair that I really liked. That was your journey about $500 to spend so the girl told me that I should come back next week because they were going to be doing a big self and I can get the earrings for about $250 I went in and they told me they were gonna be $350 which I was like you know what it’s fine. they’re still good amount off but then I’ll check out. She told me my total was $480. I was really confused where the extra money was coming from. I just feel like they really gypped you on your money.
-
October 2023 by Michelle Palmeno
Baylor did a great job while attending us. He made sure to cover important details & was super professional.
-
October 2023 by Candace Wright
My son inherited a watch from his recently deceased grandparent, and I took it into Morgan jewelers to be resized. They were so kind! They sized the watch and cleaned it at no charge. Love their service! Hi sweetheart thank you
-
September 2023 by Justin OReilly
Excellent customer service! The salesmen are very considerate of customer needs and go the extra mile to ensure customers are satisfied. Colin and Sofia were amazing! They both put in the extra effort to get ahold of the store’s supplier and coordinated to get me a ring with a custom stone setting. If for some reason I have to buy another ring (I sure hope not!), I’d go with Morgan Jewelers in a heartbeat. Thank you Colin and Sofia for your kindness and patience!
-
September 2023 by Sierra Peterson
2 stars given for effort. After being asked to reach out to the manager, I called and spoke to Noah. I explained to him the poor experience/service we received and he was willing to service us directly and help us out in anyway that he could. He assured me he was going to meet with his staff to ensure this situation doesn't happen again.
-
September 2023 by derick haywood
Richard was amazing at helping me find the perfect engagement ring! Very thoughtful, professional, and knew how to get the job done. Would highly recommend to anyone.
-
September 2023 by Tyler Davis
Always come here to get my earings cleaned professionally, and I come here out of many other places to choose from because the do it the best they always come out sparkling newer tha before, at least for a little bit. Great customer service and quality professionalism in the work place. Keep them shiny things shining ! Your spectacular!
-
August 2023 by Leilani Soules
Collin was great! It took me a while to decide, but he was super patient and helpful as we were communicating back and forth from Hawai’i. Ended up custom ordering the perfect ring and it didn’t break the bank!
