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December 2023 by Holly Krupa
I had ordered a blanket from Black Friday that arrived and didn’t feel at all like my other one. I brought it into the store to see if I could exchange or return it, and they let me know that they’ve had a few issues with the same style of blanket I had bought. I had my 3 year old with me, and one of the associates played, walked with and even gave a tiny blanket to my son while I was sorting out my order! I was able to exchange with no issues and feel really grateful for the excellent customer service.
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December 2023 by Jamie Kendall
We love Minky Couture! The staff was so knowledgeable & very helpful in picking out our couture!
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December 2023 by Dennis Fay
Wonderful young ladies working there! So helpful, pleasant, sweet, knowledgeable and all the other good things that go with it!
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November 2023 by J C
I am writing to discuss my displeasure in the timeliness of the delivery of my order. I paid $17.92 on 11/13 for a very small item to be shipped. It’s estimated arrival date is 11/29. In hindsight, I should have ordered from your selection on Amazon which is less expensive and faster shipping.I ordered my item on 11/13 and the shipping label was created on 11/21. This item is needed for a baby shower on 11/28. I am so disappointed my order sat for one week.The cost of your shipping does not balance out the time of arrival. Typically, high cost of freight equals faster shipping. This item certainly does not weigh more than 3lbs. so I am unsure why the need for $18 and 15 day shipping is called for.UPDATE- I emailed their customer service on Wednesday 11/22 and have not received a response as of 11/27. No movement on UPS site either. Very disappointed.
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November 2023 by Tom Walsh
Very soft blankets. I suggest you wait for the sales. At the store they were very helpful and friendly.
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October 2023 by Melinda Draschil
Customer service was perfect for what I needed. They solved my problem right away and were helpful helping me decide.
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August 2023 by Tage Hill
Will always get something more than I ordered when I go to pick up. The robes are a MUST!
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August 2023 by Garett Barney
They had a pop up in front of the grocery store, everyone was super kind and ready to help. Unfortunately one of the sales people made a comment that was not so professional. I did not have my form of payment on me and asked if they would hold the one I wanted. They instantly said yes! I said I would be back in the time to drive home and back, but as I was walking away an associate commented "Yeah, we'll see." That almost lost them my sale. So in the end they just need to teach their employees how to better act and what and what not to say.
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August 2023 by Megan Loftus
They are expensive blankets but so worth it. They do have sales on them. They hugs brand is my favorite and so worth the money.
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June 2023 by Lauren P
Expensive and mine sheds ? I’ve had it past the return time thinking it would stop shedding and never did. Now it just sits where no one uses it. I have NOT washed it improperly.
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June 2023 by RyLee Jones
I have been a customer for over 10 years and the customer service and quality has never failed to amaze me! They really blew me away when I called to see if I could purchase a blanket over the phone for someone else to pickup. My grandmas house had burnt down the night before and she slept with her minky every night. I wanted to give her a small piece of what she lost to make her feel comfortable after losing everything. When I called the Orem store to purchase, they ended up donating a blanket to my grandma. The girl I talked to was so nice and caring. It was the sweetest thing for such a hard time in her life. We will be customers for life!
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June 2023 by Taylor R.
Minky Couture blankets are the only blankets I buy! They are the best quality and so soft and warm. This location is a little smaller than others but they still have a decent selection. The young lady who helped me was kind and informative. I left with three amazing blankets and can't wait to use them!
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May 2023 by Mallory Leisy
Super soft blankets but sheds like crazy!!! I have no problem spending the $ for good quality blankets, but unfortunately my two hugs blankets shed so much, no matter how I wash them.
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April 2023 by Mason Ethington
I came to buy my wife a present for her birthday and they were really helpful and responsive to my several questions regarding softness, size, and potential discounts for the blankets. We already have another one of their blankets as well and we love it! It is really soft and I would 10/10 recommend buying these to other people and I plan on coming back to buy more as gifts for others!
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January 2023 by Eden McCarthy
One of my blankets that I got for a gift was shedding bad.. we took in it and they exchange it for us no hassle! Great customer service:) I love my minky blankets!!!
