Mattress Firm Orem is a business dedicated to helping customers find the best sleep solutions. The staff, including Sleep Experts®, are highly trained with over 200 hours of preparation to assist customers in choosing the right mattresses, bedding, and essentials. Customers can shop confidently with the Love Your Mattress Guarantee®, which offers low prices on top brands like Sealy®, Tempur-Pedic®, Sleepy’s, and Serta®. The store provides flexible delivery options and a 120 Night Sleep Trial® to ensure customer satisfaction with their new mattress. Reviews highlight the friendly and helpful nature of the staff. One customer praised a staff member for answering all questions, including some that seemed silly, and for helping find a bed that was good for their back and side sleeping. The manager was also commended for working within a limited budget, offering deals, and providing alternative options when the preferred bed was out of reach. Customers appreciated the genuine care and kindness shown by the staff, making the experience enjoyable and stress-free. Andrew was recognized for being helpful, concise, and friendly, making the mattress selection process smooth and enjoyable. Katy was noted for her attentive and non-pushy approach, making customers feel comfortable and well-supported. Additionally, a customer shared a positive experience purchasing a Nectar Mattress during a Memorial Day sale, with staff quickly resolving a defective zipper issue by sending a replacement promptly. Overall, Mattress Firm Orem is known for its knowledgeable, caring staff and a wide selection of quality mattresses, ensuring customers leave satisfied and confident in their purchase.
