-
July 2023 by Tyler Price
Waiting through a service visit. They do a great job.
-
June 2023 by Katrina Martinez
Great service. Fast friendly, and I like the updates they send. It makes me have a piece of mind knowing my car is be cared for.
-
June 2023 by Google user
Great service. Fast friendly, and I like the updates they send. It makes me have a piece of mind knowing my car is be cared for.
-
May 2023 by Mr_ Foxx
Extremely unprofessional with answering their phone at ANY time of day, and is also horrible at, “calling you back”, or, “getting back to you later today”. You literally have to physically come in their dealership to even talk to a Service Advisor.
-
May 2023 by Habibi - GR
Super ??
-
April 2023 by Patty White
I was traveling across the country and had an emergency repair, (big one!), and they were able to accommodate me the same day, including having the parts in stock. Save!
-
April 2023 by Danny Smith
It's a great place to have your VW services. They have a nice waiting room with free drinks and such. Or a free Uber ride if needed. Tiny bit on the pricey side, but what isn't at this point ?.
-
April 2023 by Shawn G.
Do not have these guys work on your car they will break it. Long story but here I go. First time I took my car to them because my front end was shaking, they told me there was nothing wrong and my brakes and rotors looked fine. Shrugged it off and went home. It started getting worse so I took it in on my oil change and told them about the issue again. The guy behind the front desk said he recommended I made a appointment with a lead tech. Also, he said my water pump was leaking so he recommended to fix that too. I said ok sounds good my cars under warranty so why not. So the third time now I drive my car to Orem Volkswagen drop my car off and they keep it for a day to work on it in the morning. The next morning comes and I get a text after work saying my cars done so I get a ride down there now 4 times and I live in Salt Lake. Get my car and I smell a very strong smell of what I thought was antifreeze. I Brush it off thinking that maybe they spilled some during the installation and its just burning off. 1 week later still stinks and now its started to give me a head ache. So I call up the dealership again and they suggest I bring it in so I drive down there the 5th time now. Drop it off for another day so they can look at it the next morning. The next day i get off work and I don't receive any message or calls about my car. So I text the Service advisor I think his name was Dennis he said we can't find no leaks or anything. I said does it still stink he said we cleaned around the engine it should be good. So i go to pick up my car, drive home and it still stinks. So I decide to go to less Schwab's they said they don't know much about antifreeze smells. So i decided to let them check out the shaking in the front end. They told me the rotors where bad so I said ok lets fix it. Now the front end don't shake when I brake, and it drives like a dream. So Ken Graff Volkswagen you didn't want my money?Why didn't they know the rotors where bad? There vw technicians, and they looked at it twice. So I start to think do these guys even know what there doing, and I take my car to local mechanic to check out the smell. And can you believe they find that my main gas engine hose was leaking so I wasn't smelling antifreeze it was gas. Which could of caused a fire while driving. My car was perfect in tell they fixed the water pump. Whats funny when I went to pick my car up the service advisor Dennis told me my car was safe to drive and sometimes it takes a bit for the smell to burn off. How can you miss a huge gas hose leaking right above the water pump?Ill say it again your vw techs all you do is work on volkswagen. I don't know if this was intentional or a mistake. All i know is I will never bring my car to this place again, and i wouldn't trust these guys with nothing. Hey at least I got my dream car from this dealership the car buying experience was very good. Too bad the service department is horrible, and extremely shady. If I had the money and time I would probably sue this horrible service department.
-
March 2023 by Taleen Perkins
Want $550 to replace a $25 part. Won't cut is a break at all. Bought this P.O.S. for $8k have paid $10k in repairs in less than 6 months.
-
March 2023 by Kenyon R.
I have never felt inclined to leave a review anywhere but this experience was just terrible. I don't remember exactly what time we arrived. Granted it was a bit late. We just needed 2 new tires put on. We waited for about an hour+ for them to tell us that all their techs had gone home so they had to hold the car overnight. Could have at least informed us right away that there wouldn't be enough time for them to get to our car that day. Fiancé comes back the next day at noon. They told us the day before that our car would be first up. It still isn't ready. She keeps asking the service desk every so often and they just keep saying "they're still working on it, oh now they've gone to lunch, maybe another hour" etc. It wasn't until like 2 pm that they finally told her they didn't even have the right tires in yet, it would be another 20 minutes or so for the tires arrival. She didn't get out of there until 3pm. For almost 24 hours they held our car, for 2 new tires and thats it, and customer service ABSOLUTELY NOTHING to keep us in the loop about what the hell was happening. Very disrespectful place of business. Will never come back here again.
-
February 2023 by Sean Walton
Nice people. Just went in to get directions to their Ford dealership.Would never buy from Ken Garff. They're like so many car sales... they "give me the willies."
-
January 2023 by Bossguy501
I wish i could personally say thank you to their staff ?✌??
-
December 2022 by Carbon Crazies
A service and checkup. A fine experience. Thank you!
-
October 2022 by Seth J.
Actually one of the worst places. I hate everyone in that service department. When I call them to call back the never call me back. That foreign dude there is actually a f- ing tool. Every time I get into the service section because they messed up what they were supposed to do he always acts like he's on the phone. He's such a slimy snake. I really hope Volkswagen management can see this and fire that dude. I had a comeback because they didn't do my stuff right and then I dropped my car off at 9:30 and It was done and I tried calling service and no one answered or gave me a call back. My car was in their shop for 5 hours and the answer I got back at the end was "CarPlay is a third party in which we can't help you" like omggggggg no wonder you guys have a 2 star because you guys are all bums and can't do your job right!!! But however whenever sarah is in there or helping me it goes smoothly. Once I had my car in for them to fix my radio and then I got my car and before I left the lot I had a red engine light that was about violent leakage. They literally said that I would pay for it but after back and forth with the dealership they realized it was their fault and didn't have us pay for it. I never do reviews but I just hate how this company and service section treats me as a loyal customer. So I'm not just saying this to act all sensitive or dramatic. I'm being 100% honest. Seriously I'm not getting my service done at this place ever again.
-
September 2022 by Casey Howard Fehlberg
My father and I went there to return a car we've been driving after our car was in a minor accident in Idaho. Ken Garff Volkswagen is so spendiferously fantabulous! ??
