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September 2024 by Joseph Miera
Came in for routine service. Todd Fuller was friendly, helpful and knowledgeable. Amenities while waiting were nice. Service did a good job on the vehicle ?
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September 2024 by Pablo Zepeda
They did an oil change service on me. When I got to work the engine was moving constantly. I took it to the nearest mechanic and he told me that they had put in too thin oil. They changed the oil for the correct one and I went to complain to the dealer and they did not take responsibility for their mistake. At least I wanted them to give me my money back in full and they did not. Be careful, one thinks that maintenance is safer at the dealers, but I see that it is not! At least not at the Nissan dealer in Orem.
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September 2024 by Rick Roper
Excellent sales department! Very helpful and knowledgeable. We had a great experience purchasing our Toyota sienna there!
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September 2024 by JASON ALAS-GALLEGOS
Had my oil changed on my car It was a great experience! They sent me a video of the condition of my car that helped me know how my car was doing. Overall a great experience!!
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September 2024 by Enoc Hernandez
I have gone to this location since 2017 and I appreciate the maintenance they’ve done for my car. They will send me videos on things that need to be replaced and even though there have been some small hiccups with communication, they will reach out to clarify.
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September 2024 by Josh C
Purchased a car from this dealership in 2019, and I have not been impressed with their service. I was talked into purchasing the “bumper to bumper” warranty which so far hasn’t covered anything that has needed to be fixed. Car has started having issues with acceleration, almost got rear-ended at a stop light. Took it in to have them look at the CVT because Nissan sent out a letter stating that there were known issues and that they extended the warranty because if them. Dropped my car off and after 26 hours I got a call telling me that they couldn’t find anything wrong, but then wanted to charge me $400 to change the transmission fluid. I declined and they hit me with a $189 diagnostic charge. I requested to meet with the Service Manager about the situation, and his response was “sorry we couldn’t find anything, but if you ever have issues again you can bring it back.”
I won’t be bringing my car back over and over to get hit with $189 charges for them to just look at the car and tell me they don’t know what’s wrong. $400 to swap out $100 fluid in 30 minutes is insane. Did not feel like I was treated fairly and it seems that the warranty I was tricked into getting will end up being wasted money. I do not recommend working with this business.
UPDATE:
In addition to wanting to change my transmission fluid, one of the long list of things they wanted to service was the cabin air filter. I decided to take a look when I got home and it was completely gone. Pretty sure I had one when I went in. One more reason to service my cars elsewhere.
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September 2024 by Amy Mena
If you’re looking for a vehicle to purchase I highly recommend this dealership, and be sure to ask for Billy Brown. He has helped me with several purchases over the years. Although I live about a 45 minute drive from this dealership, I won’t go anywhere else because of Billy. He is honest, kind and hard working and he really does try to help you get the perfect vehicle. Go see for yourself, you won’t be disappointed!!
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September 2024 by Ashley Speirs
My Nissan Salesman - Billy is so good. He’s easy to communicate w.always replies quickly to my calls air texts. Caring and helpful. He drove a vehicle to my home to let me try it for a few days. And took my vehicle back to the dealership to get it appraised. He even moved all the little kid car seats for me! He s been easy to work w and consistently professional. I’m very impressed. He understand my needs and experience w cars.
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September 2024 by Jenny Davenport
We bought a car and had a great experience at Ken Garff. Billy Brown was our salesman. He listened to what we were looking for and had cars ready to test drive. We never felt like we were being pushed into buying something we didn’t want. The whole process was quick and easy. We have recommended Ken Garff and especially Billy to our friends and family.
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September 2024 by Gary Welch
John was great and got me out the door with no pressure and great service. I had one little problem with a loose wire and they got it in and took care of the problem instantly. I recommend not only Ken Garth Nissan off Orem but The salesman John s as well. Thank you John and Ken Garth of Orem. I love my Murano
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September 2024 by MIke Mercer
If I Could Give Zero Stars, I Would!
I recently purchased a 2021 Subaru Crosstrek and was assisted by Spencer. Initially, he appeared to be helpful and worked hard to secure what seemed like a good deal for us. Throughout our discussions, we asked repeatedly whether the price included sales tax, and Spencer assured us that it was.
Under this impression, we proceeded with the purchase. However, while filling out the paperwork, Spencer frequently highlighted the subtotal but consistently avoided mentioning the final total, which included additional fees. Due to the overwhelming amount of paperwork, we didn’t scrutinize the documents as closely as we should have. Consequently, we ended up with a loan that was approximately $5,000 more than we anticipated.
This experience has left us extremely disappointed.
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September 2024 by Gary Maynor
My son bought a car from here a couple of weeks ago. We had the pleasure of working with Billy Brown. He provided excellent customer service and was always willing to answer any questions we had. Billy was really able to make our car buying experience a breeze. I’m glad we chose Ken Garff Nissan.
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September 2024 by Jaycee Pulley
I got my first car there on such a great deal. I felt so nervous and thought that I was going to be overwhelmed but Billy Brown took good care of me ! He made sure I was comfortable and he made sure I got the best deal and informed me on everything.
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September 2024 by Spencer Castle
The people there are amazing! My time spent during the purchase of my car was quick and easy. Thanks Kayla! The financing part was high tech and Aspen got me a great rate. And in the service department, Sierra did the calibrating in minutes instead of all day. I will be going back there for all of my future needs!
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September 2024 by Bret Thompson
Anthony Manuche was very helpful and respectful towards my needs and helped me find a great vehicle at a great price!
