-
October 2023 by Socialite Productions
What a great addition to the area! I wish I had the team-member’s name who helped me so I could give her a shout-out. She was awesome! She provided the right amount of help, she was well-trained, and very nice. The store is clean and has a great atmosphere.
-
September 2023 by C. S.
This store has been long awaited for in the Provo/Orem area. It is very convenient, new, clean, open concept, full of merchandise for all ages, and has well-trained employees that value the importance of customer service. We had a fun experience in the store, tried on several things, purchased several things, and had a great time interacting with a couple of the employees. Thank you J. Crew!
-
September 2023 by Robin Wardle
Employees were lovely!
-
May 2023 by Michele Clifford
Great Sales Associates and Great Deals on quality clothes!
-
April 2023 by Mark C. (Craniac)
Still expensive. Feels like fast fashion
-
April 2023 by McKayla Doty
I was so excited when I saw that Provo got a J-Crew Factory! This Christmas I bought several gifts here for my mom, my husband, and even myself! One of the associates was wandering the floor as I walked in and helped me get a fitting room and suggested different ideas for clothes/gifts.
-
March 2023 by Chris Hartung
I've been a J.Crew fan for YEARS and I just love their style. The clothing quality is great!Although the store looks spotless and there are some sales that are being promoted, the customer service at this location is NON-EXISTENT.There were probably 3-4 gals working that night but there was no greeting, no acknowledgment to any customers walking around/shopping around. Staff was chit-chatting to themselves, while other employees were just doing the robotic restocking of items, and not making any eye contact with any customers at all. I even took the time to sit and try on a pair of shoes, and no one came up to ask if I needed help or were looking for a pair in another size.Left the place not wanting to buy anything as it felt pretty cold in there. First time coming into a location where customer service was lacking.
-
February 2023 by Christine H.
I've been a J.Crew fan for YEARS and I just love their style. The clothing quality is great! Although the store looks spotless and there are some sales that are being promoted, the customer service at this location is NON-EXISTENT. There were probably 3-4 gals working that night but there was no greeting, no acknowledgment to any customers walking around/shopping around. Staff was chit-chatting to themselves, while other employees were just doing the robotic restocking of items, and not making any eye contact with any customers at all. I even took the time to sit and try on a pair of shoes, and no one came up to ask if I needed help or were looking for a pair in another size. Left the place not wanting to buy anything as it felt pretty cold in there. First time coming into a location where customer service was lacking.
-
February 2023 by glabal77
I’m so happy that we have this location now , Shauna the sales associate It’s a pleasure always !!!!
-
February 2023 by Fidel Gonzalez
Love this place ?