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December 2023 by Weston Sleight
I love coming to Gatehouse to shop! The staff and designers are so friendly and can answer all my questions. Gatehouse is my go-to place for all my holiday décor. The furniture is high quality, and they always have something that I am looking for!
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October 2023 by Sarah Riding
I’m so disappointed in their service! I have purchased a lot of things from this store but it seems to have gone downhill. I had an order waiting to pick up. Their hours are very difficult when you are not close or work. One day I got to the store at 5:05 the doors were locked, that’s fair. Today I got there right at 5 o’clock after 40 minutes of driving in unexpected traffic, and when the worker saw me coming, she shut the door while I was on the sidewalk, locked it, and even though I knocked just to pick up my order quickly, she wouldn’t let me in. Very uncool. I understand wanting to leave on time, but not even entertaining a question when someone is 5 feet away is really unprofessional in my opinion. I’ll cancel my order and shop somewhere else from now on. There are a lot of beautiful places to shop. I would prefer to go somewhere that wants business.
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May 2023 by Sherry Carruth
Love Gatehouse! Fabulous for furniture, decor, and gifts. Their staff is the best?
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November 2022 by Sierra
Horrendous customer service and extremely poor business management. On Instagram, people were inquiring about order issues and expressing frustrations and whoever manages their social media turned off the comments! They are silencing their current customers in hopes to not look bad to future customers, and keep getting more orders. Here is my experience that I shared on their Instagram page that is now gone because they obviously don’t want their shady business practices to be exposed.I ordered nearly $250 worth of Christmas decor in early November and received an order confirmation. Later that day my sister also ordered the same items that I did. Fast forward 10 days and she has received all of her items, but I haven’t and we live in the same city. So I emailed their customer service to find out the status of my order and all they said back was that it should be shipped shortly and the usual turnaround time is 7-9 business days. Well, it has now been longer than that timeline and I just received an email saying that my items are now out of stock and cannot be fulfilled. It took them two weeks to let me know that my items are out of stock? And how are those items out of stock for me but not for my sister who ordered AFTER me?I get that mistakes happen and they must have had an influx of orders that they weren’t anticipating but that is not an excuse to ghost your customers and silence them. That is super tacky and I won’t shop here again nor recommend this company to anyone. I love supporting local Utah businesses but this is downright embarrassing and unprofessional behavior.
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October 2022 by Roman wendelboe
I love this place! They always have something that I need. The staff is always super helpful. Anytime I come in someone is always there to help!
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August 2022 by Amanda Ravsten
I have only been in their store a handful of times, but they were always right there to help and answer any questions I had. The couch we ordered was about 6 months out on delivery, but they would call me every month to keep me informed on it. The couch arrived before our house was finished and they kindly stored it for us for a month until we needed it.
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January 2022 by James Marsh
Came in when they were very busy and were extremely professional and helpful in helping me find what I needed. Would recommend any friend or neighbor to come to Gatehouse! Amazing quality on everything I looked at as well!
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January 2022 by Erin Timmer
Worst customer service! No one acknowledges you when you walk in, they act as if you’re a total inconvenience and are incredibly unpleasant. Wish we would have gone elsewhere to furnish our home. Avoid!
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October 2021 by Trent Whiting
The gatehouse is awesome with a high quality selection and friendly staff.
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August 2021 by Summer Child
The most perfect furniture pieces and decor. The staff is so sweet and helpful! 10/10 would recommend.
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March 2021 by Summer Stika
The most perfect furniture pieces and decor. The staff is so sweet and helpful! 10/10 would recommend.
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March 2021 by Cathleen Partridge
I have always had good experiences in this store. They have beautiful things and good sales. Always the staff is friendly and helpful.
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December 2020 by Adam Dahle
The furnishings are nice but extremely expensive. I wasn’t impressed with their customer service. I walked in for about 10-15 minutes, looked around the store but no one acknowledged me. No one asked if I was looking for anything or if I needed help. Maybe I don’t look like their targeted demographic but I expect a whole lot more from high-end home furnishings store. They definitely lost me as a potential customer.
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September 2020 by Chris Hartung
First time here! What a cute gem this place is! Ventured here with family to look for a pair of chairs for the front room. Found a couple, but a bit out of price range. The staff was super friendly and accommodating, and listened to what we were looking for specifically. We had the pleasure of dealing with Regan who was super personable! She took us around the whole place discussIng our taste and specifics and offering her two cents on some furniture pieces we were looking at. She even asked us if we needed something to drink, which was a great add to her customer service skills. Def a pretty great place for home selection of different decor styles and taste. I feel like they had a few different style options and can accommodate a wide variety of people who would be looking for just the perfect piece to add to their abode.
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December 2019 by Jeanette Robison
I loved going here during the holidays. Their decorations and furniture is beautiful. I do think they can work a little on their customer service, but it wasn't terrible.