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December 2023 by Austen Sweeten
I was just given very rude attitude by an extremely unhelpful lady working the closing shift. Long story short - she wouldn’t accept this coupon all because it was missing a code apparently. I drove all the way here with two young kids simply because of this coupon. We had no idea it needed any other portion of it to work.If she would’ve said it in a very kind way that would’ve been fine. Maybe “I’m so sorry - let me ask my manager if there is anything I can do”. Or “you know what - let me help you order them online there is a deal going on there”. Or “I can possibly try to push it through for you, I know your hands look full with two young kids”. Etc.Instead she acted rude, condescending, and said there was nothing she could do. Presented no kindness or solutions.So I left with a crying kid all while she laughed and snarked with her co-worker as I walked away simply because I acted frustrated.Now you lost the sale, lost a regular customer, and you earned a poor review.
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November 2023 by Jared Garrett
If you are looking for a footwear store that isn't particularly famous and whose footwear will not make you famous by default and where the selection is mostly skewed toward women and not grown men, and that only exists in malls, then famous footwear may be the place for you.We found the selection of men's footwear to be very lacking, but ultimately we were able to find some shoes for the progeny that was with me. While the prices seem high, they're not really that high compared to most other stores that aren't outlets or discount places.This particular store in University mall was in some pretty substantial disarray. Efforts could be made to train the employees there to tidy regularly and sweep.
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September 2023 by Ann D
Boring. The store is often disheveled. Staff seems to be perma-miserable. Not very helpful when I engage them. And they never have my size in anything, so why bother anymore?
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August 2023 by Lets Play It
They have signs all over the converse right now that say "buy 1 get one half off.". Well guess what one brand doesn't apply for this promotion? Yeah... The converse that are all right under the giant flag of the promotion. Haha.
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July 2023 by Shawn Lunt
Friendly helpful staff. Didn't find what I was looking for.
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April 2023 by London Hyde
debbi helped us out on register!! very kind lady and helped us a ton. i don't usually take time to write reviews but she was incredible!!!<3
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April 2023 by Nya Sabin
Ordered shoes from them cause they didn’t have the size in store. Needed them for a work trip, said they would get to my house in a week. It took 6 weeks. Boo ???
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March 2023 by Warped & Opinionated Dad
I've got a few decent pairs of shoes here, I usually goto the clearance isle first to check out the deals.. but am usually disappointed and walk out, 2/10 times I'll find something worth buying but honestly the prices are over inflated compared to getting the same pair of shoes on Amazon.
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February 2023 by Jordan Russell
by far the worst place to get shoe's. Over priced, customer service sucks, the GIFT CARDs have EXPIRATION DATES on them so the people you give them to need to use them ASAP. If im being honest thats stealing from the customers. I would rather buy shoes from Walmart 5 times a year than purchase another pair of shoes from this company again.
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October 2022 by Dick Tracy
Prices are good. But the place can be very un organized at the Orem mall location. It's really hard to find the right shoes because half the time they are not in the right location. Go to the Provo mall location and you will see what I'm talking about. The Orem mall location has a rundown Payless feel to it.
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February 2022 by Doug Cannon
Smaller than it used to be with fewer choices. Before they had 2998 shoes that I would never buy, and 2 that I love. Now, it's only about 1498 shoes that I would never buy, and 1 that I love, and 1 that I just don't like as much. It's not a diss on Famous Footwear. If I ever open my store called "Forever 39" then there will only be 3 shoe choices for men. Not 3 categories... 3 actually different kinds of shoes, and that's it. Formal, sporty, and regular-around-the-house tennis shoes. Easy peasy. But! If you want more selection than that from a store that actually exists already, Famous Footwear is the place for you. They only nag you one time per visit about whether you need help.
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February 2022 by Tawniejo Fuell
Hate ordering online especially for shoes. Plus doing it for my dad made it a bigger struggle. Once I finally went to your website it was done in about 4 min and only problem was the sales clerk being a d*** h*** to myself and everyone in store
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February 2022 by Jaycee Lamb
Closed two days in a row. Trying to return shoe after they broke only wear them 2 times.
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January 2022 by Genn Shelley
Many choices. Got some boots here.
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January 2022 by Syndi W
They have a limited type of shoe. Church or formal shoes are not here.
