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November 2023 by Casey Poppinga
CERTIFIED TIRE & SERVICE PUT TRANSMISSION FLUID IN MY OIL AND CRACKED MY ENGINE BLOCK!DO NOT GET YOUR CAR SERVICED OR REPAIRED AT CERTIFIED TIRE & SERVICE!!In 2021 I brought my vehicle (2016 Chevy Suburban) into Certified Tire & Service for a routine transmission flush.After 5 hours of working on my car I was notified by the manager, Todd, that they would need to keep the car overnight because "they couldn't finish the transmission flush." But they assured me the vehicle would be ready the following morning.The following morning the vehicle was still in the shop getting worked on and Todd said, "We will call you when its done. It shouldn't be much longer."By 5pm that day Todd never called me so I called him.After confronting him why there was such a delay on such an easy procedure, Todd finally confessed that a technician had put transmission fluid in my engine.He reassured me everything is okay and no damage was done to the vehicle.He then explained they would need to keep the vehicle another couple of days to flush the engine to ensure there is no more transmission fluid in the engine.After 10 days (yes, you read the right), Todd notified me the vehicle had been “fixed”.Almost immediately after receiving my vehicle back, I noticed the engine was now leaking oil (which it never had up to this point).I took my vehicle back to Certified Tire & Service and Todd said, “We had to replace the oil pan gasket while we flushed your engine. The gasket probably didn’t seal but we’re happy to replace it.”After another 2 days in the shop Todd said the vehicle is ready and reassured me it would no longer leaking oil.Within 30-60 days the oil leak returned.I notified Certified Tire & Service again that the engine was leaking oil again.Once again, Todd created another excuse and said, “sometimes the silicone gaskets don’t seal and we will probably need to replace it”.Once again, after 2 days in the shop Todd said the vehicle is ready and reassured me it would no longer leaking oil.Just like clockwork the engine oil leak returned.For almost two years this cycle went on where I would notice an oil leak and then I would have Certified Tire & Service change the oil gasket.Finally, after 4-5 times of taking the vehicle in to get the gasket replaced, I had enough.I took the vehicle into another highly rated auto shop to diagnose the problem.They dropped both oil pan gaskets (upper and lower) and to everyone’s surprise they found the oil leak was being caused by a crack in the engine block!Upon further investigation it was determined (by a licensed auto technician) that after Certified Tire & Service put transmission fluid in the engine oil they turned on the engine and let it run for several minutes - which is typical protocol when replacing transmission fluid.At some point - due to lack of engine oil - the engine seized causing the crankshaft to buckle, break and crack the engine block.Certified Tire & Service then replaced the crankshaft and used liquid weld to fix the engine crack.All of this was discovered 2 years AFTER I took my vehicle into Certified Tire & Service for a routine transmission flush.Certified Tire & Service deliberately hid the damage to my engine because they knew if they had disclosed the extent of the damage I would want my engine replaced.I am in the process of filing a lawsuit against Certified Tire & Service, filing a complaint with the Utah Division of Consumer Protection and filing a complaint with the BBB.The owner of Certified Tire & Service, Mr. Stephen Kovalscik, refuses to take my calls and take responsibility for the damage Certified Tire & Service had done to my vehicle.DO NOT GET YOUR CAR SERVICED OR REPAIRED AT CERTIFIED TIRE & SERVICE!!
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November 2023 by Liesell Zurcher
These guys are all about service! They go above and beyond to make sure you are well taken care of. They are friendly helpful and always willing to go the extra mile! I like coming here to get my cars serviced!
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November 2023 by Kara Mease
I brought it my car last minute and we thought it was going to be a big brake issue, they ended up getting me right in and found a rock and removed it for me. Very professional, hardworking guys, Bryce was awesome! 10/10 reccomend!
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October 2023 by Doug Cook
Your service was great and your professionalism was good. However, whoever when I drove the car off the lot a warning light came And the other tires were 32 pounds per square inch periodIs there a problem, or is that normal.
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September 2023 by Dana Sue McCoy
Went in with a slow leak in my tire. 2 of their guys couldn’t find the leak, but they replaced the Valve Core and didn’t charge me. Told me to let them know if there’s still a leak. So far, so good.
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September 2023 by Melissa Tucker
A great tire shop. Todd was just awesome. Helped me get new tires for a good price. All around great vibes, I will definitely be back! Would highly recommend this place to anyone!
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August 2023 by Rodney Downs
Certified tire is my goto tire shop. They seem more knowledgeable about what tire is best for your needs than any other tire shop I've dealt with. Great service, great prices. NO HIDDEN FEES. The price they quote you is what you pay.
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July 2023 by Marjean L
Certified has always been our go-to car repair. They are honest, helpful and generous with their knowledge. And they don’t pressure you to do things not needed.
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July 2023 by Katherine McCaman
These guys are always friendly and do great work! They are honest and I never have to worry about an upsell that I don't need. They back their work and always get things done right the first time. Todd is great to work with and we've used this place for years and will continue to do so. Thank you for always taking care of me and my family!
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June 2023 by Jessica Cordner
These guys are awesome! Definitely recommend! Extremely honest about what they see as far as the condition of your vehicle and repairs that are or are not needed, and they’re happy to take the time to show you and explain. Quality work for a fair price.
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June 2023 by Tiffany Done
They always do a great job repairing my flats! I bought my tires from them, but I live in a construction zone so I get frequent flats (every couple months or so). They have been great to fix the flats so many times. I usually have to leave my car with them for a couple hours so they can squeeze me in, but they always do their best to get me in the same day. Todd and Steve are my favorites.
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June 2023 by Rick James
Amazing customer service and they were fast too! Steve and Todd both treated us very well. We are relieved to have a shop we can trust.
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May 2023 by Kaitlyn M.
If I could give zero stars! I went in for a head gasket repair and came out with a blown engine due to there supposed fixes! I now am $9,000 in debt at the age of 23 because of them, and will they fix there mistakes no, they also changed the odometer numbers on my receipt paper, odd huh. Now I have another mechanic saying it doesn't even look like they touched my head gasket?! So wtf did they do! Just burn out my engine! Just cause I'm a female doesn't mean I can't do my research and I suggest anyone else coming here DONT! Also due to not justifying there mistakes they will now have a law suit! Also don't let Todd touch your car he is not a certified mechanic but will still do work when not supposed to! This place is screwed!
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April 2023 by Devin Hinkson
I was surprised at how professional, timely, and communicative this team is and the work they did is quality. I had my rear suspension replaced along with front right control arm. They did great work and they came in 30-50% less than other quotes I received. I just feel they do things right and don’t overcharge. One place I went to quoted 8 hours of labor at 150$ / hour just for the controller arm that these guys did in a fourth the time. They are honest, and that’s why they are getting five stars from me.I also lost my wheel lock key and told them to take them off without it and they did so without charging me. I just felt glad that they were honest and generous. This is the type of place that will not go out of business because I’ll be back and so will hundreds of others. There was no BS, no fighting for good work at a fair price, just honest upfront and fair pricing and good communication with good old fashioned hard work.Best price, honest quality work. 100% recommend 100% confidence.
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April 2023 by Scott Campbell
Excellent customer service. I have k aluminum wheels on my car and one has been cracked twice this year on potholes. I wasn't able to find a replacement, but Todd found one quickly and got it shipped in. Then Bryce made sure everything was done just right! They're a great team!