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January 2023 by Ivor Anderson
I can't count how many times I had to call to fix "accidental" fees. I'm no longer with this bank.
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July 2022 by Melinda
I love this bank! The employees get to know your name and are willing to do anything to help. I have even called them from out of state. They are a FIVE
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November 2021 by Asher Puth
This bank has incredible service. The staff are all super friendly and it’s very well lit and decorated very nicely so that when you walk in you feel right at home.
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July 2021 by Stephen Kitchen
Central Bank is amazing! I am a local business owner and rely on Central Bank to help me grow my businesses. Brandon Wilkins who works in their Orem branch is a legend in my eyes! He always points me in the right direction and never wastes my time. If you’re tired of how the big banks treat you give Central Bank a call!
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February 2021 by JJ Williamson
I have had many horrible customer experiences with their staff. The staff seem to be stuck in their way of doing things. I love how they require us to fill out paper forms to withdrawal money from our accounts. NOT, the worst CB location I have been to, hands down.
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December 2020 by J Brad Morgan
I’ve been a long-time customer of Central Bank. They’ve always treated me fantastic! I am happy to call them my bank!
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December 2020 by Scott bowers
Dissatisfied change of hour's online website says open normal business hours and door is marked improperly with a taped on number but still reflects normal business hours for mon - Friday and loby is locked at 5:30 not being able to cash a paycheck.
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September 2020 by Chel Beane
Been banking here for years. The staff is kind and informative. They also have great rates for their credit card and are very secure online.
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July 2020 by Amazon Wilson
I have banked with Central Bank for over 10 years. I have 4 accounts with them (personal and business). I keep high amounts in my accounts (usually $20K to $50K) in my non interest bearing accounts. But when I had an oversight in one account and I got charged multiple overdraft fees of $25, I called to see if they could wave all or part of the fees. They would not wave any of the fees. Also I hate their online banking. Makes me text myself a code every time even though I check the box that it is a personal computer. For these reasons, I will be taking my business somewhere that will appreciate me and my bussiness..
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July 2020 by Elaine Kirsch
This bank is the greatest!! Karen and Debbie have helped me for over 20 years here. They are efficient, friendly and caring. When our family needed funds transferred from overseas locations to our home in Utah, Central Bank handled it with ease. When my husband died I felt support and love from my bank. I simply cannot say enough good things about this bank and the employees at this location!!!
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July 2020 by Joanna Short
Absolutely love this branch! Debbie is always fast and friendly and always always remembers me and my family. My kids love going to the bank with me now!
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March 2020 by Mike S.
Business owners and individuals beware--they have outsourced their fraud protection on debit cards and such. Not a bad thing in general, but when your card is blocked for suspected fraud and you have to call a half dozen times or more and still the issue remains--they have a problem. Who has time for this garbage? If life wasn't so busy I would have left them long ago over this issue. They have no record of the calls linked to your acct so you have to start over every time you call in. The girls you talk to are very nice, but I have received no follow-up. There's more to customer service than empathy and assuring one's they will fix the issue. NOT FIXED! I have probably lost thousands in added revenue at my business because central bank has essentially shut down my social media marketing!!
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February 2020 by Barbara Garrison
Wow!! I was astonished flabbergasted at Jeanne and Karen. I came in for my first time to a Central Bank ever. I’m working with a Loan officer in American Fork and he requested copies of my tax returns. He told me I could come into my Orem office and they would make copies and send them to him. These women acted as if I had asked for a million dollars. Saying they are too busy and they cannot do this. Then insinuating as if I was lying called the gentleman in the other location to make sure this is what he requested. Not kidding I have never been treated this way by anyone. Feel sorry for all the employees who work with these woman.
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February 2020 by Richard Taggart
Disappointed in their Self Directed IRA options
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November 2019 by Karla Chacon
WELL, when I went to open my account the lady's at the front desk were not nice acted like I was a bother to them, I have direct deposit from my employer and I dont see the money until the next day I'm supposed to get paid even cash deposits inside de branch are not available right away I regret open an account at this bank
