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March 2024 by Gemie Martin
The sales people helping me were excellent!!!
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February 2024 by Lynda Wilson
Shelley was a great salesperson! I had a lot of different rooms to furnish and she really helped me make the decisions. When I decided to make a change the next day she was flexible and helpful in getting everything just how I wanted it. Overall it was a great experience!
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January 2024 by Angela Jessop
Absolutely love this store! Shelley was so helpful in deciding what fabric suited our needs, she is good to follow up and they have a great selection! Will be shopping there again in the near future!
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December 2023 by Rutger Hill
Good customer service. Liked that the sales person showed us around but also gave us some space.
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December 2023 by Cheryl Walters
Shelly from Bassett Furniture came to my house and took measurements. She called just a few days later with rug and furniture ideas which coordinated well together. I liked her suggestions. She was very friendly and very helpful. Respectful and not pushy. Thanks for the inspiration!!
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October 2023 by Sharon Alden
Very responsive customer service. This is our second large purchase. Easy and very helpful folks. Jason and Shelly took good care of us.
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August 2023 by Jojean Wright
Everything was wonderful, until it came to the delivery. Many texts announcing the arrival time, yet arrival time was not met, and no communication on when to expect delivery after the delivery window had ended. Tying up my afternoon… not really appreciated.
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May 2023 by Rachel Sabin
Sales staff was helpful. The couch turned out lovely. Delivery was smooth and professional.
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April 2023 by Karen Murray
Bassett Furniture is high quality furniture. They can’t be beat. Our designer was so dedicated to our order making sure we were happy and everything pulled together beautifully. I don’t I’ll go there for any future furniture needs.
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March 2023 by Linda Jacobs
We’ve always known that Bassett creates high quality furniture. When we needed a new couch, we decided to simply look at Bassett since we couldn’t find anything at our usual stores. The experience from beginning to end has been delightful. Their staff is well trained and their showroom is lovely. In addition, they are willing to create custom pieces at the same price as what’s already on the floor. We would shop at our local Bassett again.
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March 2023 by pat terry
Everyone was so helpful, I had looked for a kitchen table that I liked for months, I found it here. The quality of their furniture is the best I've seen. They are making it just the way I want it. I don't have a photo yet.
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February 2023 by Marien Fontano
We had a great experience here. Shelly was so helpful in figuring out what we liked and getting us a reasonable price. The furniture is SUPER high quality and very comfortable. We’re really excited for our new couch to arrive!
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December 2022 by Emily Kahler
We had such a positive experience with Bassett furniture!!! Shelly was amazing at helping us choose our furniture for our new home and really stuck with our style while giving us options with fabrics and colors to choose from!! I would definitely recommend Bassett furniture to friends. It was nice to have custom choices do you could get the look you wanted.
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December 2022 by Wade Boden
Furniture is nice communication between store and service department is not good. I have been trying to get a zipper repaired for over a month. I first dropped it off at the store on a Saturday at the end of September and was told that they would get it up to service on Monday. After not hearing anything for a week, I called to see if it was ready to pick up and was told it was still at the store because the service manager was out of town. They said I could pick it up from the store and they would have the service manager call when she got back the following week. So I brought it home and after more than a week heard nothing. So I called again and they said they would leave a note for her to call me. Finally after a couple of days, the service manager accidentally called me thinking that I was for a custom order for a construction company. After working out the confusion, I got them to come pick up the cushion cover the following week. After almost 2 weeks I have not heard back and have called on multiple different days and only been told that they will let the service manager know and that she will call me when she is available. I would expect terrible service if calling a cheap retail store, but for a $6000 couch I expect much better. Very disappointed.Edit: Updated to 2 stars because they finally got the cushion cover back to me.
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October 2022 by Heidi Burnard
My husband and I were down a number of great options that would fit our tricky floor plan, and our budget. The loveseat is comfortable and I am glad to know the piece is good quality and will last.