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February 2024 by Steven Rich
I usually don’t have any problems at other locations but I have not received worst customer service from a store. Plus when i showed up, the lady was running to turn the open sign to close. like i get they close in 15 minutes but the service i needed would have taken 5.
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January 2024 by Christopher Rojas
So helpful understanding everything that I will be doing to my account! Thank you
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September 2023 by Rheagan Blandford
I’m not one to normally leave a review but- I had a really unfortunate experience going to the Pleasant Grove location to get my new phone, the guy made me super uncomfortable and set up my new phone completely wrong. After I left and tried fixing it myself, I decided to call the Orem location and see if there was anything they could do for me. The guy who answered the phone was extremely nice and told me to come in and he’d be able to help me. Just upon walking in, I could tell this location was 1000x better. I was greeted warmly and was helped almost immediately. I believe Adam helped me (I’m not great with names lol so I could be wrong), he was very knowledgeable and helpful. He got everything moved over to my new phone correctly and was very patient. I could also tell that all the employees were all on the same page and worked together as a team. I would recommend this location.
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September 2023 by Ashley Neilsen
Whether you're switching phones or providers... Julianna makes the process very easy! Thank you!!
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August 2023 by Jack Hadley
My wife and I had a GREAT experience at this AT&T store. The new manager (I am so sorry I cannot remember her name) was so helpful and kind, and took the time to help me upgrade my phones and accounts. I know this is not a corporate store, but I think the people running it are doing an awesome job.
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July 2023 by Irene Jones
Julianna and whole team was absolutely wonderful! Worked with me taking care of my needs. Great service!
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July 2023 by James Nuttall
The new management/team in this store is great. Everything is up to date and they were extremely patient and helpful in navigating us through a tricky migration/upgrade of all our family phones. They made recommendations that saved us a bundle (spoiler: if you're over 18 you qualify for AARP--ask them about those ? discounts).Thanks for the great service--glad to see my local store run so much better than it was before!
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April 2023 by Christopher Andersen
Went to this store and was helped by Juliana and Augi. The two of them were beyond professional and helpful. Able to help with our phone issues in a very timely manner.
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April 2023 by David Scheaffer
Fantastic customer service from Julianna and Augustine! They are two reasons why I continue using AT&T for the past ~30 years.
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March 2023 by Dad Man TTV
I found it strange there wasn’t any iPhone 14 pros in stock, but the store was good looking. Felt like there was a lack of employees as well
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January 2023 by John Steibel
Went to this store because I was recommended by a friend. WOW I was impressed! When I first walked in all the associates were busy. I was immediately greeted and asked how I was doing. What I thought would be a usual 45 minute wait just to be helped ( typical wait time at a store for me ) was less than 5 minutes!! The associatewas well trained and very polite. Informed me on all the deals and advantages to them. I was in and out in less than 20 minutes with a new phone plan, with my new phone! I will recommend anyone doing business here. I truly enjoyed my time!
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January 2023 by River Holfeltz
I was at this store earlier because I have been with t-mobile for the past few years and recently the service quality has been trash and wanted to switch over, Luis helped me get on a new plan and set up the new phone I got, I have been having a real hard time trying to figure out how to get out of my t-mobile plan and he helped me switch over and explained everything a in a way that I could understand. His customer service truly made my day, Thank you.
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January 2023 by Will Sheppard
I went to the store in order to upgrade my iPhone. Luis was the agent that helped me with my transaction. From the start he was super attentive to my needs and when there was the option to get the phone (in the color that I wanted), he did not hesitate to make that happen. He showed great patience and knowledge pertaining to the products and accessories sold. The process was quick. And he displayed a great ability at multitasking as there were several other customers who eventually showed up to the store. He was able to handle all 5 of us efficiently and I was in and out of the store within an hour. This, all with completely installation, accessory shopping, and service to me and the other customers single handedly. We will be returning tomorrow as a result of this to buy another iphone product with accessories. A truly happy AT&T customer here.
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January 2023 by isa angel
went in when the store was kinda busy but luis helped me almost immediately super friendly and nice which is rare i would recommend if you like quick visits to the store ask for luis he’ll get you right
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January 2023 by Dillon Barker
This dude is crazy to be honest. The best I’ve ever seen. He’s not to be underestimated. I bought more than you’d think because of him and I love it.
