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December 2023 by Renee B.
Buyer beware! We went to get a pet rat and the staff had no idea how to handle the animals. She picked it up by the tip of the tail and it started swinging around. She put it down and I thought that she was going to pick it up another way after I offered to get it. But once again she picked it up by the end of the tail and it started to swing wildly....she then dropped it into a paper bag sitting on the hard floor! She blamed the rat for being wild, but she had no idea what she was doing! We went to check out and the poor things tail was bleeding from where the lady had cut it with her fingernail while holding it wrong!!! I'm so worried that the rat is not going to live after being dropped and cut! But my 10 year old daughter and I didn't want to leave the poor thing in the care of such incompetent people! They wouldn't even warranty the poor rat after that whole ordeal. Then they wanted to charge $30 for it. IT'S A RAT THE SIZE OF A MOUSE! Everyone avoid this store that they will be forced to close and stop mistreating animals. Not to mention their poor dogs there looked like they were on the brink of death!
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October 2023 by Candy Tippets
**When it comes to the people and service here they are great! Id ? Recommend coming and checking out the animals please help them find new loving homes!! Id give them a 5 star rating for sure if I was rating only on customer service and pets! Just had to clarify cause I don't want to be the reason someone looking to add a new furry/feathery/ friend to their family decides not to come look because of my review, then miss out on an adoption (that would be so sad!) Please come check them out if looking to adopt? There is definitely a reason they have been open for so long! ?When I was little we used to visit Animal Ark on a regular basis and I had purchased many pets including gerbals and parakeet's. Being a HUGE animal person it was my "dream job" to work at Animal Ark when I grew up. It was always full of people and tons of different animals to adopt, it was clean and every pet I got from there was healthy and happy. That was a very long time ago tho (30 plus years) it's definitely a lot different than I remember. There is a lot of things that need to be updated and cleaned. The people working there were friendly and seemed to care. But the fish tanks were absolutely filthy and there are a lot of spider webs.Tho I did love to see the adorable puppies and kitties and the parakeets since they reminded me of the ones I got from that same place so many years ago. They also had Axolotls which was amazing to see! But it broke my heart as well. I guess looking at a pet store as an adult vs a child I'm looking at it in a different way since I also am wondering where the animals come from. My daughter was with me and she is also a huge animal person. She actually wanted to leave cause it broke her heart she couldn't take them all home. (To be fair anyplace there are pets needing homes she wishes she could adopt them all!)They have been open a very long time so the place has changed A LOT since all those years ago when it was my dream place to work.Everyone is extremely friendly and kind. I'm sure the staff are doing all they can to make the pets happy and healthy, I'm guessing it's just a lot of work since the place is a lot older now and needs a lot of TLC. Bless all those who help out the sweet animals and I hope they get the clean, happy, healthy environment and attention they deserve and all find new homes soon! ?? ??⬛?
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September 2023 by Fernanda Ormeño
It's a little bit small the place but I can see every person working there cares about the animals. I got one cat a year ago and one this last week, they hated each other at first but now they play together and sleep together. Pinky pie has a family now
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September 2023 by Emily Allman
I love this place! I got a baby beardie there recently and they helped me start a colony of dubia roaches and had a lot of helpful info for me. I love to support the local stores!
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September 2023 by Amanda Steele
I've been to a lot of pet stores in Utah, and they are the best I've seen. The husbandry is the most accurate, and they generally don't put a bunch of reptiles together in one enclosure(unlike most places).The staff is also more knowledgeable than most pet stores, especially any chain ones.
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September 2023 by Jane Nichols
I adopted my kitten here and the lady who helped me was so friendly and nice. We named our kitten Stevie (Stevie nicks) but the lady told us she was calling her Salem. Thank you, we love her so much!
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June 2023 by Madizon Gilmore
I had a great experience. The animals seemed well kept and happy, I went to buy a tortoise and before leaving they gave me a list of care options and answered all the questions I had.
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June 2023 by Lesley P.
this store has gone so downhill since it has new owners. Everything is over priced and it's dirty. plus they don't stand by their animals and won't help you or refund you for their sick animals. if you want an over priced pet that's sick and no help from the store then this one's for you.
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May 2023 by Hannah H.
This pet store has an awesome selection of products for reptiles and aquariums. However, compared to other pets stores (not chain locations) they seem pretty overpriced. Especially with their plants. I have a planted five gallon tank and was looking for some Indian almond leaves and they where charging double what I normally pay for the same size and amount of leaves.
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April 2023 by Benjamin Clayton
Spencer and all the staff are awesome, greeted me when I walked in, came up to me again when I was browsing asking if I was finding everything ok, answered all my questions which led to conversation about our scaled babies.I’ve been to a couple other local shops and big chains and the prices are the same at Ark, you just get much better service here than anywhere and ALL the animals seem to be happy and healthy with the correct husbandry.This is my favorite animal store I’ve ever visited so far and I’m so thankful the employees were chill and actually want to help their shoppers. Thank you Ark!
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April 2023 by Aleisha Goodrich
I love coming here. They have a great variety of things including freshwater fish. The staff is very knowledgeable and if they don’t know, they will either direct you to someone there who would know or tell you that they don’t know. They don’t try to just make something up.
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April 2023 by Bethany Cottle
I have been here twice and have had a great experience both times. The first time was a few years ago when we were considering getting a cat, and I remember the employee being very helpful and friendly. The other time was this morning. We went in and asked if we could see the snakes and the employee this time was also very helpful and friendly. He even got it out for us to hold. He was also very knowledgeable about snakes.This place has so many varied animals, supplies and even plants. We will come back in the future.
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March 2023 by William Craig
Hands down the best pet shop I’ve ever been to. The people working there were INSANELY knowledgeable. I was setting up my tank since I was a kid, first time making a high-tech tank, first time making a planted tank. Their advice was extremely helpful and they knew everything I needed to know about fish compatibility, plant options, and tank setup. My tank has been running for 6 months now and thriving on an insane level. Extremely grateful to have been directed here!
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March 2023 by Cameron Moon
Seem to always have what we need, prices are pretty good, not sure if they price match. Always nice though and seem to be knowledgeable. I don't like my wife to go there or kids because they always come home with a new pet haha.
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February 2023 by Matthew Charter
This place is truly amazing! They have a large variety of plants, animals, and fish. They take excellent care of their fish and usually have a wide variety available. The employees are exceedingly helpful, with a broad range of expertise. Xander is super helpful, and answered a wide variety of questions with great kindness and knowledge. The only thing that could be improved is the accessibility to supplies for tanks, such as a greater variety of filter types and available media. With that said, I highly recommend this store to anyone who keeps fish, bugs, reptiles, or any other type of animal.
