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August 2023 by Eric McAllister
Money was taken out of my account by fraud. I reported it. They couldn’t help me at all. Blamed it on visa. East decision to switch banks.
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June 2023 by Mykel Parker
The absolute dismissal by the representative at 6:02 was unnecessaryI rushed in at 6:02 out of breath and asked if they could please let me deposit cash and the gentleman simply responded with nope sorry drawers are locked, and went back to talking to the other two account representative ma like I wasn’t there.It’s great to know the kind of support this branch offers. It’s amazing to know that when someone has an emergency these “employees”will take a moment to offer a moment of support.
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June 2023 by Maia D.
I had an inactive checking account with AFCU and opened a loan with them since their rates were low at the time. I was using MACU (who I highly recommend) for my active checking. America First CONSISTENTLY gave me delinquent payments because the auto-pay would disconnect! My credit score suffered while I had a loan with AFCU! Don't make the same mistake!
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March 2023 by Jason Campbell
Terrible customer service. Closed on a house and were waiting for the wire transfer of over 250,000 and it never arrived. Called to check on it and they said it could take 48 hours even though we had been promised it would arrive the next morning. There is no reason a local wire should take 48 hours. I wish I could charge them a late fee. Interest alone is almost $5 an hour. What a joke.
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January 2023 by Isaac A.
This is the worst financial institution I have ever had the displeasure of dealing with. Got a car loan through them. They have a PIN that they mail you instead of having you set up. They never mailed it. I called in, provided my full name, date of birth, social, and any other info they needed, and they wouldn't let me change my PIN because they wanted me to answer questions pulled from public record, (an obviously insecure system), and they asked obscure questions about the full addresses of family members I'm not in touch with, and then wouldn't let me get my PIN mailed to me. Stupidest system I've ever seen. As someone who has worked in cybersecurity, this is NOT. Secure place to keep your money, and it will do nothing but inconvenience you. Terrible place.
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April 2022 by George Gonzalez
Do not use america first Credit Union for business account. Apparently regular accounts have more options than Business account. For example Business accounts can't use zelle or do external transfers. Is crazy how limited their business accounts are. Was my bad for not doing the research. Hope this helps someone save time when looking for a bank for their business.
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April 2022 by tyson haslam
ATM doesn’t work and branch is closed
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December 2020 by M A
I tried to do a loan with them. They’re “lending specialist” gave me incorrect guidance when submitting my loan and they wouldn’t ever adjust the incorrect info and just denied the loan entirely. They have incompetent and poorly trained staff and their underwriting process has tons of holes in it. I would try any other credit union before trusting America First’s staff to process your requests or handle your funds.
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July 2020 by Sherri Rose
I waited in line to have someone notarize a document for me. The teller said to have a seat and someone would be right with me. As I waited 11 more people were helped as I sat there. When I was finally called up, I realized that it was another teller I was waiting for and he just skipped me for other members. I don't understand why the first teller checked me in if no one checks to see if I'm waiting. What should have been a 5 minute ordeal took over 45 minutes. Highly dissapointing.
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March 2020 by Mark Anderson
I tried to do a loan with them. They’re “lending specialist” gave me incorrect guidance when submitting my loan and they wouldn’t ever adjust the incorrect info and just denied the loan entirely. They have incompetent and poorly trained staff and their underwriting process has tons of holes in it. I would try any other credit union before trusting America First’s staff to process your requests or handle your funds.
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December 2019 by Ashlon Hill
The young man working the front counter was not social, did not greet etc.
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December 2019 by Michelle Brady
Great online banking and great customer service
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October 2019 by Nicole Beard
Karen, the lead teller, helped us out tremendously. She was so patient and did not seem put out at all, even though it took two hours to complete our visit. After a hard day of test driving cars, her pleasant attitude was a Godsend.
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October 2019 by Liahna - ★(Star)★
Try their artisan breads! There are some great ones!
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July 2018 by American Justice
Excellent service / several loan transactions / they make it happen !!
